Email Deliverability

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MKnight8 on July 23, 2024
Very confusing communications in HubSpot!!!! 1 Have been sending to around 1300 but this time it only sends to 3-400 - don;t understand why 2 Happy to remove unenged contacts etc but all your guides don't match what I see so are useless If y read more
0 upvote
4 Replies
Hall of Famer | Partner
July 23, 2024 03:29
@MKnight8 wrote: Who am I talking to? Are you Hubspot employee or user ? Please see my signature in the community, I'm a HubSpot freelancer, n...read more
Ginka on July 17, 2024
My free account is not allowing me to send 133 emails because it says that I have reached my limit. Hubspot says that I have 1900+ email sends available to me for this month. I have never had this problem before and have sent 12 emails with no probl read more
0 upvote
1 Reply
Community Manager
July 18, 2024 06:57
Hi @Ginka and welcome to the Community! Thank you for asking the Community! I'm sorry to hear about your experience regarding this. 1. Which t...read more
tanyankeller on July 16, 2024
Are there any email metrics or benchmarks for 2024 to account for all the privacy changes with Google? Or an expected drop across the board?
0 upvote
1 Reply
Community Manager
July 17, 2024 08:29
Hi @tanyankeller , I understand that you have concerns about the new measures added by Google, and I want to let you know that we have crea...read more
Solved
darshanhira on July 16, 2024
Hi everyone, I'm Darshan Hiranandani, looking for effective strategies to avoid emailing hard and soft bounce contacts in our campaigns. What methods or practices have you found successful in managing this issue? Your insights and suggestions would read more
0 upvote
2 Replies
Accepted solution
Key Advisor
July 16, 2024 01:31
Hi @darshanhira There isn't much you need to do as HubSpot (and most other marketing email tools) handle this automatically. If a cont...read more
aect-lgps on July 09, 2024
Having made no changes, suddenly this morning only our core user is able to send emails. We have only ever had one core user and never had this issue, has anything changed or has a setting been changed by accident? (we have had issued in the past wh read more
1 upvote
5 Replies
Thought Leader | Platinum Partner
July 09, 2024 10:39
Hey @aect-lgps I'd be leaning more towards my first suggestion then. Can you confirm your user has those communication permissions?
Solved
SKalpaka on July 09, 2024
Hello, I am new to hubspot and have had many issues sending emails out to my contacts. I was told to screenshot the reason for the emails not getting sent and i have attached the screenshot here. I believe there was a setting where people had to ve read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
July 09, 2024 03:42
Hi @SKalpaka , In the options / settings tab of your marketing email, you can specify a subscription type: Your contacts need ...read more
Solved
NRivas_TR on July 08, 2024
Hello! I send my emails out to thousands of people each day, at the same time. Each email is marked as "Send based on time Zone." I still have some customers reach out and let me know their emails are arriving much later than they should be (for read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
July 08, 2024 10:00
@NRivas_TR in that case that should indeed not be the issue. I'd recommend reaching out to HubSpot support directly for troubleshooting – although ...read more
Solved
G_Pap on July 08, 2024
Bonjour, Je vais envoyer un email à une liste sur Hubspot avec la version gratuite. Je viens de faire un test et l'adresse de l'expéditeur ne donne vraiment pas confiance. Y a-t-il un moyen de la modifier avec la version gratuite ? NOM@hubs read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
July 08, 2024 07:56
Bonjour @G_Pap Cela est dû à la vérification de votre adresse e-mail et à l'utilisation d'un compte gratuit. @Jnix284 a écrit une excellen...read more
Solved
cquintero14 on July 05, 2024
Hi, I want to add a parameter to my workflows so that emails are not sent to hard- and soft-bounce contacts. What is the best combination? I know there is a property to identify these addresses, but how can I prevent them from being enrolled in read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Elite Partner
July 05, 2024 17:48
Hi @cquintero14 while there isn't a property for soft bounces as @karstenkoehler mentioned, you can often identify them by combining two properti...read more
Solved
MartinLeibi on July 03, 2024
Dear Community, We have the problem that our company does not allow any more SPF entries for security reasons. An SMTP gateway is available as an alternative. Does anyone know whether HubSpot can be configured so that all emails are sent via a g read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Elite Partner
July 03, 2024 07:20
@MartinLeibi While SMTP gateway isn't available, with HubSpot you don't have to add a SPF record despite it being recommended. You can learn more ...read more
Solved
BUYVEST on June 26, 2024
Hi All, First thank you in advance for the assistance. We use Google Workspace for our emails, and i got a message at google that I have to setup my SPF records to ensure deliverability of the emails we send out. When I logged in to my domain read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Elite Partner
June 27, 2024 07:16
you're welcome @BUYVEST I'm glad it was helpful and am here if you run into any questions along the way! no worries about the solutions, it ...read more
WOBrien on June 20, 2024
Outlook 365 has begun rendering HubSpot emails incorrectly - It's adding double spaces and stacking the footer slices on top of each other instead of next to each other. Usually, I would assume this is a *me* issue, but when I preview the email read more
1 upvote
2 Replies
Participant
June 24, 2024 13:49
Same! Just noticed it today. I send test emails to my Outlook inbox daily and have never experienced this problem before.
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