Email Deliverability

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LMace on June 07, 2023
In the past couple of weeks we have had a few people mention that they were no longer receiving our marketing messages. When looking at their accounts, it shows that they had unsubscribed. However, they are our own employees who help to create the m read more
1 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
June 07, 2023 14:39
Hey @LMace , thanks for reaching out! I have had this happen with clients before — every time has been an accidental unsubscribe. For example, more
gioromit on June 07, 2023
Hi everyone, I hope someone can help me. I'm trying to connect my personal email to Hubspot but can't manage. The problem is that I have to change the IMAP and trust any certificate, however, it doesn't allow me to do so as it says "admin can man read more
0 upvote
1 Reply
Community Manager
June 07, 2023 16:32
Hello @gioromit , thank you for posting in our Community! You should have no issues having this type of permission. First I want to check if you more
LBishop on June 05, 2023
We sent out internal comms to staff with a youtube shortened URL link and it ended up in staff junk mails. Anyone had any success on getting around this or just better off using Bitly instead? Thanks
0 upvote
2 Replies
Community Manager
June 06, 2023 08:49
Hi @LBishop , Thanks for reaching out to the Community! This is most likely happening due to your recipient's email client's security/ more
Chelsey on May 31, 2023
Some of our contacts have emailed us they’re unable to unsubscribe from our newsletter by themselves. The unsubscribe link in the footer of our emails results in an error (please see attached screenshot). We are hoping this error can be fixed asap s read more
1 upvote
1 Reply
Recognized Expert | Platinum Partner
May 31, 2023 21:38
Hey @Chelsey , thanks for reaching out! I haven't personally seen this happen before, but it looks like other users have experienced more
AGasca on May 25, 2023
Hello Is there a way to have a report with the status of all the emails I send, not just the templates, example: yesterday I sent 56 emails; 35 opened., 12 responded and 4 clicked on a link. Just like hubspot have for email templates but also with read more
4 Replies
Thought Leader | Elite Partner
May 31, 2023 10:06
Thanks for thinking of me @kvlschaefer 😊 Nothing to add beyond what's been shared here from @Jnix284 & @jolle , and more
adesko on May 24, 2023
Hi all, I am setting up a mailto link in the monthly newlsetter we send out to customers. Is it possible for the email to be directed to that contact's account owner? or can the mailto only go to one email address? Thanks!
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 25, 2023 00:40
Hi @adesko , Yes, this is possible. Your mailto link should look something like this without a specified recipient: mailto: more
GLeclerc on May 24, 2023
Is it possible to change the content that is being sent in a notification email? Very little information in the notification email unless you click the button. It would be nice to have the info link to that comment.
0 upvote
1 Reply
Hall of Famer | Partner
May 24, 2023 11:44
Hi @GLeclerc , System notifications cannot be edited, no. If you have a Professional subscription, you can set up your own custom more
SGinns on May 23, 2023
Hello, My initial email verification bounced while the inbox was being set up. According to Hubspot: "If the initial delivery attempt for an invitation email fails to be delivered, HubSpot will block the corresponding email address, and you w read more
0 upvote
5 Replies
Accepted Solution
May 25, 2023 08:37
SOLVED - If it helps anyone with a similar verification problem: - I reset my password on the new account in order to get access without more
KWhitehurst on May 18, 2023
How can I avoid information being requested by clients with Gmail addresses to not go into their spam? We use HubSpot to provide the information requested about our product but for subscribers that use only Gmail, it goes into their spam/ju read more
0 upvote
6 Replies
May 18, 2023 15:03
We have had no Spam Reports, and unsubscribes from monthly newsletter emails average at about 3 out of 1,069 marketing contacts. Our lowest more
RChen7 on May 17, 2023
Hi, I am new to Hubspot. Trying it out with the free version. I have ran into two problems. 1. Marketing email from Hubspot tend to get sent to junk folder if the email account is set up in outlook. 2. Format of Hubspot email chan read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 18, 2023 01:14
Hi @RChen7 , @RChen7 wrote: Marketing email from Hubspot tend to get sent to junk folder if the email account is set up in outlook. more
A_Walters on May 17, 2023
Sending out a marketing email to my customers that included two external urls to our company notion pages. When I went to send the marketing email I received a warning that the urls can't be found. Does anyone know how to resolve this? The urls were read more
0 upvote
2 Replies
Hall of Famer | Partner
May 18, 2023 01:32
Hi @A_Walters , Have you checked whether the Notion pages are still good? When you open the URLs now, do they bring up the page correctly? If more
JWLprofiling on May 17, 2023
Ok I imported an email list from the wix platform, I was successfully email out to. 1.I set up a custom email list on hubspot, of 55 recipients from this list 2. Selected and added this list to recipients to send 3, Hit send 4. Ok I imported read more
0 upvote
2 Replies
May 17, 2023 10:49
Ok ty Tom will give this a go
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