Email Deliverability

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aect-lgps on July 09, 2024
Having made no changes, suddenly this morning only our core user is able to send emails. We have only ever had one core user and never had this issue, has anything changed or has a setting been changed by accident? (we have had issued in the past wh read more
1 upvote
5 Replies
Key Advisor | Partner
July 09, 2024 10:39
Hey @aect-lgps I'd be leaning more towards my first suggestion then. Can you confirm your user has those communication permissions?
SKalpaka on July 09, 2024
Hello, I am new to hubspot and have had many issues sending emails out to my contacts. I was told to screenshot the reason for the emails not getting sent and i have attached the screenshot here. I believe there was a setting where people had to ve read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 09, 2024 03:42
Hi @SKalpaka , In the options / settings tab of your marketing email, you can specify a subscription type: Your contacts need more
NRivas_TR on July 08, 2024
Hello! I send my emails out to thousands of people each day, at the same time. Each email is marked as "Send based on time Zone." I still have some customers reach out and let me know their emails are arriving much later than they should be (for read more
0 upvote
4 Replies
July 08, 2024 10:29
Sounds good, thank you so much for your help!
G_Pap on July 08, 2024
Bonjour, Je vais envoyer un email à une liste sur Hubspot avec la version gratuite. Je viens de faire un test et l'adresse de l'expéditeur ne donne vraiment pas confiance. Y a-t-il un moyen de la modifier avec la version gratuite ? NOM@hubs read more
0 upvote
2 Replies
Accepted solution
Key Advisor | Partner
July 08, 2024 07:56
Bonjour @G_Pap Cela est dû à la vérification de votre adresse e-mail et à l'utilisation d'un compte gratuit. @Jnix284 a écrit une more
cquintero14 on July 05, 2024
Hi, I want to add a parameter to my workflows so that emails are not sent to hard- and soft-bounce contacts. What is the best combination? I know there is a property to identify these addresses, but how can I prevent them from being enrolled in read more
0 upvote
2 Replies
Hall of Famer | Elite Partner
July 05, 2024 17:48
Hi @cquintero14 while there isn't a property for soft bounces as @karstenkoehler mentioned, you can often identify them by combining two more
MartinLeibi on July 03, 2024
Dear Community, We have the problem that our company does not allow any more SPF entries for security reasons. An SMTP gateway is available as an alternative. Does anyone know whether HubSpot can be configured so that all emails are sent via a g read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Elite Partner
July 03, 2024 07:20
@MartinLeibi While SMTP gateway isn't available, with HubSpot you don't have to add a SPF record despite it being recommended. You can learn more more
BUYVEST on June 26, 2024
Hi All, First thank you in advance for the assistance. We use Google Workspace for our emails, and i got a message at google that I have to setup my SPF records to ensure deliverability of the emails we send out. When I logged in to my domain read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Elite Partner
June 27, 2024 07:16
you're welcome @BUYVEST I'm glad it was helpful and am here if you run into any questions along the way! no worries about the solutions, it more
WOBrien on June 20, 2024
Outlook 365 has begun rendering HubSpot emails incorrectly - It's adding double spaces and stacking the footer slices on top of each other instead of next to each other. Usually, I would assume this is a *me* issue, but when I preview the email read more
1 upvote
2 Replies
June 24, 2024 13:49
Same! Just noticed it today. I send test emails to my Outlook inbox daily and have never experienced this problem before.
erica123 on June 13, 2024
Hi there, How can I create a list of people that has soft bounced, NOT hard bounced? I would like it for all emails sent, not just 1 email. I can see soft bounces if I go into an individual email and go into Recipients and it's under Sent, whic read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Elite Partner
June 13, 2024 21:22
You're welcome @erica123 happy to help! There aren't contact filters specifically for the different email types unless you could identify more
DebSchleede on June 13, 2024
A customer has used the subdomain for years for email sending without issue but suddenly HubSpot is failing it for DKIM and SPF. We tried removing and re-adding and now HubSpot prevents it from being used whatsoever. Other subdomai read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Elite Partner
June 13, 2024 20:30
Hi @DebSchleede it looks like it actually can't be added because HS thinks it's connected to another account or for another domain type in the more
Ksantanana on June 09, 2024
Hey! I am using a completely a new domain, to send my transactional: password reset emails. I started slowly (max 500 emails/day) but I noticed most of them land into spam. I applied all Google/Yahoo required policies - authenticated DKIM, read more
0 upvote
1 Reply
Accepted solution
Community Manager
June 10, 2024 05:19
Hi @Ksantanana , Thanks for reaching out to the Community! To get started, please ensure that your email setup is correct to more
EFilatov on June 07, 2024
I have an active trial account and now I'm trying to make double opt-in work. "Send opt-in email" fails for any contact email that hasn't been listed in "Users & Teams": There was an issue sending an email to this contact. This email wasn’t read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
June 07, 2024 06:04
Hi @EFilatov , This is an unspecified error which HubSpot support can give more insights on. You would have to reach out to HubSpot support. more
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