Email Deliverability

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CMedrano on March 24, 2023
Hi community - has anyone else noticed that a drop in open rate performance tends to correlate with an uptick in MS Office Email client opens? Usually, our top email client in the email reporting function is Gmail, but lately (about every other read more
0 upvote
0 Reply
HHilton4 on March 23, 2023
I have a 1000 email per day limit attached to my Hubspot account. But I keep reaching my daily limit before getting to the 1000 count. For example, I sent 730 emails between 10 am - 6 pm, and then the next day, between 10 am - 4 pm, I sent 657. read more
Hall of Famer | Partner
March 23, 2023 22:08
Hi @HHilton4 , It's not unusual to reach the provider limit before reaching the HubSpot limit. Generally, I would assume that HubSpot has more
SKramer8 on March 23, 2023
Hello, I am part of the marketing team in my company. As such, my emails are considered marketing emails by Hubspot. If a contact unsubscribed from our marketing newsletter, they're also blocked from receiving my emails, even though I don't send read more
0 upvote
1 Reply
Hall of Famer | Partner
March 23, 2023 05:56
Hi @SKramer8 , Yes, there are two ways via which contacts can resubscribe – either via the link at the end of one of your marketing emails ( more
gurisdiction on March 23, 2023
Hi HubSpoters! The email was sent but never delivered due to "Soft Rejection" not allowing HubSpot emails. What is the long and short term fix to this problem? I would like to send my mail to a list of 30 people with no rejections.
0 upvote
2 Replies
March 24, 2023 02:40
Well, I have my dashboard in Swedish but I'll make sure to update my settings with the english language ASAP .
FCloud on March 21, 2023
Hi all, I sent my email campaign to a list not yet set up as marketing contacts. The email stats show that the email didn't reach anyone but I cannot send it again. Who knows how to solve this issue? Thanks,
0 upvote
1 Reply
Hall of Famer | Partner
March 21, 2023 07:58
Hi @FCloud , It's easiest if you clone the marketing email, mark the previously excluded contacts as marketing contacts and send the email more
AMarealle on March 21, 2023
Dear All I'm currently cleaning our mailing list with a free CRM, but facing an issue with Hubspot rules. background: We have a list of 400+ email addresses that we've gathered from events the business has hosted over the years, but they don't ha read more
1 upvote
4 Replies
Accepted Solution
Key Advisor | Platinum Partner
March 21, 2023 05:52
Hey @AMarealle , thanks for reaching out! HubSpot is huge on email deliverability, so it is crucial that the contacts you're emailing have more
MRagosta on March 20, 2023
Hello HB community, I am writing this post to see if it is possible to identify those contacts to whom no marketing or sales email was sent and in case if it was ppossible to understand the response time of our customers
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 20, 2023 07:46
Hi @MRagosta , Yes, you can filter for the contact property Marketing emails delivered = 0 and Last contacted = unknown. more
ecosurroundings on March 14, 2023
I have had several contacts who are marketing qualified leads and they are being excluded from my emails. They have been in my databse for several months. Why are they being excluded? I am also in reqular contact with them and they have the option t read more
1 upvote
1 Reply
Accepted Solution
Key Advisor | Platinum Partner
March 14, 2023 14:31
Hey @ecosurroundings , thanks for reaching out! There are a number of reasons why a contact in your CRM may not be receiving marketing more
Mr-A_Stark on March 09, 2023
Hi I've seen several 'problems with email' posts, but none seem to resolve my issue. When I send an email from HubSpot it comes through but with no images (just a question mark on a blue box). This happens to any account I send the email to - a read more
1 upvote
2 Replies
March 10, 2023 01:01
Hi @jolle Thanks for your response. Regarding if the images are there or not - this is something I've considered and looked into as on one test ( more
DRead on March 02, 2023
Sending transactional emails in standard sandbox. Error: Email not allowed to be sent to the specified recipient in a sandbox or developer test portal It appears it has to do with `+xyz` in the email e.g. `` I can read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 02, 2023 21:59
Hi @DRead , As per this article, email recipients must be users in the portal: more
BamaBoy on March 01, 2023
I'm working with a client who sends weekly emails to a specific marketing list. For a couple years, the email was sent to about 3300 contacts each week. In August of 2022, the emails started being send to only about 2,000 contacts. The filt read more
0 upvote
2 Replies
Accepted Solution
March 01, 2023 19:08
Hello, so I have this link bookmarked: Which more
Tayhoffman on March 01, 2023
We have people who visit our landing pages & fill out a form for a download. They receive this download via email, however, if the contact has globally bounced--they don't receive the email. It would be nice to have a way to quickly resend read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 01, 2023 10:54
Hi @Tayhoffman , Currently that's not possible, other users have however requested this before: more
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