Email Deliverability

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Solved
HMcNally on June 13, 2025
Hi, I'm on the Marketing Hub Starter plan and currently sending email campaigns through HubSpot using hugh@pluralinnovations.com. I'd like to authenticate my domain (pluralinnovations.com) to remove the hs-send.com envelope sender and improve deliv read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
June 15, 2025 09:58
Hi @HMcNally , In your HubSpot account, go to Settings . Look for Website > Domains & URLs. If you see an option to connect y...read more
Solved
Prioocare on June 11, 2025
Hi HubSpot Team, We are using the Free Plan. One of our internal email addresses, [email], stopped receiving form submission notifications since May 20 . The email is correctly listed in the form notification recipients It was receivi read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
June 11, 2025 10:41
Hey @Prioocare just for future reference, this is a community of volunteers who try to help where possible, if you're experiencing an issue it's a ...read more
Solved
Prioocare on June 11, 2025
Hi Community, We've been using HubSpot Free to collect leads through our form and send internal notifications to multiple team emails. Since May 20 , one recipient has stopped receiving notifications even though: They were receiving them b read more
Accepted solution
Top Contributor | Gold Partner
June 11, 2025 06:33
Hello @Prioocare , I’ve encountered a similar issue with one of my accounts. After reaching out to the HubSpot team, they informed me that int...read more
MFlemmings on June 10, 2025
None of my emails are sending since i signed up. Any help?
0 upvote
2 Replies
Thought Leader | Platinum Partner
June 11, 2025 10:36
Hey @MFlemmings following up on @Josh 's questions, we would need more information to provide information on your issue. If these are internal...read more
Solved
SamStAmour on May 26, 2025
I ran some tests trying to find the exact numbers of unsubscribed contacts from various subscription types, and I noticed some discrepancy between the 2 ways to identifies opt outs. Question: When creating a list, should I expect to see th read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 26, 2025 10:20
Hi @SamStAmour , They should indeed match up – I would flag this with HubSpot support in-app directly, via chat or email. I assume it has to d...read more
Solved
VHaldankar on May 23, 2025
Not authorized Hold on. Your email sending capabilities are on hold for a bit due to a deliverability concern. A member of the HubSpot email team will contact you soon. i am getting error and email is not getting send
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 24, 2025 01:02
Hi @VHaldankar , HubSpot says that it uses automated systems to make sure that all users are following HubSpot's Acceptable Use Policy and ...read more
Solved
EVatsev on May 23, 2025
Hi, When making lists of contacts I want to be able to exlude contacts where I get the message "There was an issue sending an email to this contact." I don't want to turn them into a marketing contact. How can I filter them out of a list whe read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 23, 2025 08:48
Hi @EVatsev , There is no definitive filter for this error message, but you can get very close to finding all of these contacts with the below...read more
Solved
jcwroe on May 23, 2025
This week we have sent an email marketing campaign. 38 contacts, 35 delivered, 3 bounced, zero not sent. However of the 7 marked open, there are a couple which on further digging were actually not sent - see example below. I am not here to debate w read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 23, 2025 07:50
Hi @jcwroe , This is indeed a bit strange. The best way to resolve these kinds of issues is by contacting HubSpot support directly who c...read more
Solved
RPeroe on May 16, 2025
I sent me first email marketing campaign with success, but my email address looks like it has an incorrect format. Is there guidance on how this should be set up? I'd like to remove all of the BF10x...+,=....?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
May 16, 2025 09:10
Hi @RPeroe , This typically happens when you don't have your email domain connected and authenticated: https://knowledge.hubspot.com/marketin...read more
Solved
SLee28 on May 13, 2025
Hi Hubspot community, We are encountering a strange issue, and any insights will be appreciated. We usually alternate the sender of our marketing emails between our two directors. However, we've recently noticed a consistent 4-5% difference read more
Accepted solution
Recognized Expert
May 13, 2025 10:11
Just chiming in here @SLee28 . My two cents, which I keep harping on abot, stop taking open rates seriously - they are notoriously unreliable,...read more
Solved
MortenU on May 08, 2025
Hi all, We’re experiencing a challenge with how HubSpot handles double opt-in, and I’d like to hear if others are facing the same. As it stands, double opt-in in HubSpot is applied globally and not differentiated by communication type. This read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 08, 2025 06:04
Hi @MortenU , The product team has mentioned multiple times that they are currently working on better double opt-in functionalities – whether ...read more
Solved
fvovk on May 02, 2025
Hi As we use Exchange server ( multiple shared functional emails can be shared completely by team members ) with Outlook 365 Email client, I did not find Hubspot Email tool to be used with this combination. We can use some other Email client, bu read more
0 upvote
1 Reply
Accepted solution
Contributor
May 02, 2025 20:03
Hi! @fvovk You can always use the Outlook Email addon/extension or rute the personal accounts through to a shared inbox You can also connect the...read more
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