Email Deliverability

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Zakiya on September 20, 2019

Things to know about HubSpot marketing email

New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR read more

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13 upvotes

7 Replies

FBroon

Member

May 16, 2022 01:02

I embedded rundown of my contacts (leads and clients) coming from another CRM, tidy up my rundown of the hard bobbed contacts. there is likewise a ru...read more

kaleperez on May 16, 2022

Include HTML property value in the email

Hi, Right Now, we run a process to send out an email for our free trial subscriptions including the top 5 updated reports. We want to include this same process in HubSpot using a contact property where we will include the html code with repo read more

0 upvote

6 Replies

CDean

Member

May 17, 2022 13:19

You may also try using the safe filter. https://developers.hubspot.com/docs/cms/hubl/filters#safe

Solved

BRaczko on May 12, 2022

Email Open

Is there an explanation that explains why some email recipients open our email 10 times and more? Is it possible if someone forwards an email and others open it, that it makes it appear that the sender keeps re-opening? If so, then more unique indiv read more

0 upvote

2 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

May 12, 2022 05:56

Hi @BRaczko , HubSpot uses tracking links in marketing emails that are personalized to each recipient. If marketing email is forwarded to othe...read more

JKElwell on May 10, 2022

Contacts receiving blank/empty emails!

We've had some contacts reach out to us this morning letting us know our emails are showing up blank/without content. I have reached out to support but also curious if others are dealing with this or have insight on how to check how widespread the i read more

Reply Enterprise

0 upvote

1 Reply

JG-BBDBoom

Member | Elite Partner

May 11, 2022 03:57

There are a number of possible reasons why your contacts might be receiving blank or empty emails. One possibility is that something is wrong with th...read more

JJordan5 on May 07, 2022

New Email Subdomain

Hello Email Deliverability Community, I am a Partner with a HubSpot Marketing Pro client. They have been sending their marketing emails for 10 years using their root domain. They have been using non-HubSpot services (like ActiveCampaign). Th read more

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0 upvote

2 Replies

Ben_M

Key Advisor

May 09, 2022 07:56

Have you reached out to Hubspot support on this one? I would reach out to them first to confirm about the KB article what the verification means. If...read more

Solved

CGiordano4 on May 04, 2022

Space between greeting and name versus no space

We ran an email campaign and found that some recipients received the email with the greeting 'HelloCarin' and others 'Hello Carin'. It appears it did not matter if it was gmail, hotmail, etc. because some Gmail recipients received it correctly and o read more

0 upvote

1 Reply

Accepted Solution

webdew

Guide | Diamond Partner

May 04, 2022 20:28

Hi @CGiordano4 , As far as I'm aware, I haven't seen this issue happening before. This isn't a generic issue obut requires to look into the ac...read more

Solved

BridgetNZ on May 01, 2022

Email Verification - Free subscription

Hi there What is the trick please to get your email verified on your account. Free subscription. When I do a test email to my gmail account it gets through, but using my work address it goes into junk. I do not have a verify button next to my em read more

0 upvote

4 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

May 01, 2022 21:15

Hi @BridgetNZ , This is a common problem, unfortunately. In the free version of HubSpot, it's not possible to connect your email domain (this ...read more

DJayagoda on April 20, 2022

[Webinar] Email Deliverability: Best Practices for Reaching the Inbox | 10th May 2022

Email Deliverability: Best Practices for Reaching the Inbox Watch On Demand Join us on Tuesday 10th May at 2pm BST Marketers spend a lot of time drafting copy, designing, and crafting enticing email subje read more

Reply Announcement best practices Campaigns Email Deliverability Enterprise How-To Marketing Marketing Email Professional

8 upvotes

13 Replies

amberfernald

HubSpot Employee

May 18, 2022 12:38

Hello again! I've answered a few more questions below: Q: I have some clients with decent open rates on their newsletters (...read more

montyread on April 12, 2022

Opt-In to a cold list

I set up a small opt-in email list 15 emails to law offices. I included a link where they could Opt-In the results were: 10 email delivered 5 email not delivered because I hit because : "There was an issue sending an email to this contact read more

0 upvote

1 Reply

DeliveryByJess

HubSpot Product Team

April 12, 2022 13:35

Hello @montyread , HubSpot's marketing email tool requires that contacts have personally are directly opted into your brand before they can b...read more

concierge on April 05, 2022

need advice to optimize deliverability

Hi all, I'm not an IT expert and need help to grant the maximum deliverability from our domain conciergedigitale.it The domain is registered on Aruba.it (Italian ISP) and verified by Google. MX records are set on Google. DKIM Email sending domai read more

0 upvote

2 Replies

concierge

Member

April 05, 2022 23:54

Thanks for the explanation. As mentioned I'm not an IT expert but run some tests with dmarciant, mail-tester etc. and I get different results: some s...read more

Solved

RRoumieh on March 30, 2022

Emails not delivered but show as opened

Hello Community, I set up a contact list specifically for testing marketing emails prior to sending them out. The list contains 3 contacts. 2 test attempts so far and none were delivered but on my end of HubSpot, all show that they had been op read more

0 upvote

2 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

March 30, 2022 21:55

Hi @RRoumieh , HubSpot's email tracking is based on invisible one-pixel images . If a recipient has blocked images in their email client (or ...read more

Solved

MaryMalone on March 24, 2022

Emails to Contacts showing as 'delivered' but aren't?

We are a Healthcare Coalition (paid account), sending out surveys to hospitals and other healthcare partners via Marketing Emails. Some of our partners, (almost all the issues are with hospitals) report they are not receiving the emails. In Hubspot, read more

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0 upvote

1 Reply

Accepted Solution

webdew

Guide | Diamond Partner

March 24, 2022 22:16

There’s an article that could be of help about the reasons why it is showing so and how we can overcome this: https://knowledge.hubspot.com/email...read more

Solved

Alex_L on March 23, 2022

Opt-In Email for Non Marketing Contacts

Hi there, I have a list of contacts (non-marketing contacts) in which I would like send an opt-in email to confirm their subscriptions. Is there any way to send this opt-in email via email marketing w/o turning them into marketing contacts? read more

Reply Enterprise

0 upvote

7 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

March 24, 2022 09:22

Hi @Alex_L , Transactional emails are the only types of emails that can technically be sent to non-marketing contacts. Whether your email qu...read more

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Things to know about HubSpot marketing email