Email Deliverability

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Solved
MBaerbock on January 16, 2025
Hi everyone. For several months now we've been receiving web form submissions containing email addresses with only numbers. For example, "1112223333@vtext.com" and "4445556666@txt.att.net" (not real prefix part). Has anyone else been seeing this read more
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
January 16, 2025 14:51
Great question on how they're getting submitted, @MBaerbock . Have you looked into a sampling of them to see their original or latest source? ...read more
Solved
JAlfers on January 08, 2025
Hi HubSpot Community, I’m encountering an issue with my contacts. Some of them appear in the "Contacts" section, even though they haven’t filled out any forms or shown any interest in our company. These seem to be contacts generated from interactio read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 08, 2025 11:09
Hi @JAlfers , The first step would be understanding where exactly these contacts are coming from. You can do this by looking up which record a...read more
philippmn on January 06, 2025
Dear Hubspot pros, I already spent hours of reading through Hubspot community entries and help pages but I am still confused. Maybe someone can help us. Our Problem: Since Feb 2024, our email address is transformed by Hubspot from info@domain. read more
0 upvote
8 Replies
Community Manager
January 07, 2025 05:47
Hi @philippmn , Thank you for sharing this feedback. I hear and feel the frustration you are sending. I'm sorry to hear about your experience re...read more
Solved
Mhachmann on December 27, 2024
Hello, Recently I upgraded from a free Hubspot Account to a starter pack. With that came the necessity to authenticate my email domain. I was able to have Hubspot log in to my squarespace domain and get the process going. However it still had read more
0 upvote
4 Replies
Accepted solution
Participant | Gold Partner
December 30, 2024 02:18
Hi @Mhachmann , Completing the domain authentication setup is pivotal to ensuring that your marketing emails use a sending domain. Until and unless...read more
Solved
ARomero47 on December 27, 2024
I hope you are doing well. I am reaching out to request assistance with an issue I am facing when trying to send emails to a contact list in HubSpot. I have imported a contact list from Lusha, a prospecting platform, but when I attempt read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 27, 2024 12:19
Hi @ARomero47 , This is probably due to a missing opt-in or marketing contacts status (see below). One way to find out would be sending ...read more
Solved
MJMacpherson on December 24, 2024
We have had email deliverability issues from the beginning with our Transactional emails. We purchased the dedicated IP. Someone that is helping us with this needs to know what our dedicated IP Address is for the transactional emails. I can not find read more
0 upvote
1 Reply
Accepted solution
Community Manager
December 26, 2024 05:28
Hi @MJMacpherson , Thanks for reaching out to the Community! You can find the dedicated IP address for transactional emails by navigatin...read more
Solved
AMills96 on December 23, 2024
I am attempting to verify our domain for marketing email purposes. I do not want to use a subdomain as all of our email addresses are already set up and in use for a multitude of other processes and workflows, plus we do not have the budget for anot read more
0 upvote
4 Replies
Accepted solution
Key Advisor
December 26, 2024 11:12
@AMills96 - HubSpot wants you to verify your email sending domain (your root domain) and setup DKIM and SPF records as email providers now requrie...read more
Solved
JMysza on December 23, 2024
Hi all, my marketing website has it's own custom URL however I will be sending my emails through Gmail. I am trying to figure out the process of setting up SPF, DKIM, and DMARC but all of the info I am finding is referring to custom domains and not read more
0 upvote
2 Replies
Accepted solution
Key Advisor
December 26, 2024 11:21
Hi @JMysza - To send emails using your domain name, you need to connect your email sending domain to HubSpot. This feature is available on all plan...read more
Solved
r_traceytimoney on December 09, 2024
Hi all, I hope this is in the right category! I'm looking for some guidance on where I can locate and update the registration URL for one of my domains. Right now, the membership_registration_link variable in the email template I've created is read more
Accepted solution
Member
December 09, 2024 10:19
Usually, this can be fixed by checking where the membership_registration_link variable is pulling its data from. If you're using a CMS or platform, t...read more
Solved
xhahzad on December 09, 2024
Hi guys, I have set up HubSpot email sequences via Workflows for a list that's around 600 people. Until mid-November, things look fairly good and we were constantly optimizing the emails to garner better KPIs - and it was working. But ar read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 09, 2024 05:32
Hi @xhahzad , Sales and marketing emails are sent fundamentally differently in HubSpot, once via a connected personal inbox (authorizing HubSp...read more
Solved
LAtama on December 04, 2024
Hello everyone! Today I encountered the following problem when sending a marketing email: In the " from " field, recipients see the following text: "Company Name <news=companyname.bg@hubspotfree.hs-send.com>" Is this some kind of bug or som read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 04, 2024 07:30
Hi @LAtama , This is a limitation of the free products. If you're on one of the paid subscriptions mentioned at the beginning of this page: h...read more
Solved
Circu5 on November 28, 2024
I have a group of almost 600 marketing contacts, that I want to send a bulk/mass email to. However, when it comes to the "Send of schedule" tab, the "Estimated recipients" area of the page states that around 574 of these recipients "won't be include read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
November 28, 2024 10:31
@Circu5 it looks like you're on a paid subscription and you're experiencing buggy behavior – I'd recommend reaching out to HubSpot support directly...read more
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