Email Deliverability

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Solved
MofDD on March 16, 2025
I am not new to online platforms and having to take multiple steps to get things done, but trying to send the initial email to my followers is driving me insane. I really could use help. I'll try to give all of the information/details below, as well read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
March 17, 2025 11:29
@MofDD wrote: This is a non-profit and I don't want to spend any more of their money. I'd rather spend my time and do this manually. Perfec...read more
Solved
TimRussell on March 14, 2025
We moved our domain to a new host this week, since when we no longer get notifications when a user submits a Hubspot form, nor do we receive Hubspot marketing emails when we send test emails. It was previously all working fine. Our forms & read more
0 upvote
5 Replies
Accepted solution
Community Manager
March 17, 2025 05:01
Hi @TimRussell , Thank you for reaching out. I believe the issue was caused by the email bouncing on our end. I’ve looked into it and hav...read more
Solved
CThompson23 on March 13, 2025
Im creating an email using the HTML templates to allow us to use our brand font on our emails but im realising this might not be the most effective way as its not a safe font for most email clients we use Heebo how much will this hinder the delivera read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Platinum Partner
March 17, 2025 05:17
Email client support isn't great for fonts, this is a compatibility chart of what supports webfonts: Because of this our recommendation to ...read more
Solved
MariaSham on March 13, 2025
Hey everyone! 👋 I'm considering trying out the Boost Inbox email warm-up tool to improve my email deliverability and sender reputation. I've read a bit about how these tools work—gradually increasing email volume and mimicking natural sending read more
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
March 13, 2025 08:19
Hi @MariaSham , A warm-up tool will make it easier, but we've also had success using HubSpot natively, using a combination of segmented lists ...read more
dedaniel on March 12, 2025
Hello everyone, I recently started at the company, and we have an issue where my email signature is causing an error. Even though I copied and pasted my colleague’s working signature 100% identically, I receive an error message regarding the read more
Member
March 12, 2025 08:04
We have just found out: •Sending via “Ticket” causes the error. •Sending via Conversations (Inbox) works as expected. Huh? 🙃
durentboi on March 10, 2025
Please help me someone. I am new to email marketing and I've been sending test emails to my other gmail accounts but these emails keep ending up in the promotions tab. How do I make my emails land in inbox tab. I am using sender.net as my ESP read more
0 upvote
3 Replies
Community Manager
March 11, 2025 12:22
Hi @boostmyemail , thanks for your contribution! Could you give a bit more detail please on how to create the filter to force the messages to the...read more
Solved
LPuts on March 10, 2025
Why are my Marketing test emails not successfully sent to my colleague's email despite me successfully receiving them on my email?
Accepted solution
Hall of Famer | Partner
March 10, 2025 02:21
Hi @LPuts , If you're using the test feature in marketing emails you can find steps for troubleshooting here: https://knowledge.hubspot.com/m...read more
Solved
iamtywilson on March 07, 2025
On Wednesday afternoon, we suddenly started seeing signficiant delays on a mission critical and time sensitive marketing email we send out every day. Support has suggested that it can take up to an hour to send emails. (This only goes to less than 1 read more
0 upvote
2 Replies
Accepted solution
Community Manager
March 07, 2025 16:20
Hey @iamtywilson , happy Friday! I checked our status page , and nothing has been reported about it. It’s unusual for emails to take that l...read more
Solved
AWilling on March 06, 2025
I have a bit of a strange one. Most materials I can find online say that it is not possible to send a test marketing email to someone who is not a user in your account. This is fine, and had always been my assumption. However, a colleague pointed read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 07, 2025 00:12
Hi @AWilling , I justed tested this in my own portal, one test email to a registered user, one test email to an email addresses added on the g...read more
krskaggs on March 06, 2025
When a HubSpot contact form is submitted, an email notification is sent. But that email is never received. I also tried doing a password reset to the same email address and that email was never received. The email service provider said that no email read more
0 upvote
1 Reply
Community Manager
March 06, 2025 16:47
Hey @krskaggs , thank you for posting in our Community! Check your spam/junk folder and ensure HubSpot’s email domains are whitelisted in yo...read more
Solved
Finnvilla on March 03, 2025
Hello, For some reason hubspot is not sending anymore copy of the forms as usually did over the years. We´ve spoken with our domain administrator and everything looks correct. I really don´t understand why stopped, because we didn´t break appa read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Partner
March 03, 2025 04:58
@Finnvilla in that case, HubSpot might indeed have registered a soft bounce, yes. Sadly, this cannot be resolved here, as this is a user-to-user co...read more
Solved
STanaka on March 01, 2025
The automatic sending email set in the workflow will be sent to those who are excluded from the conditions. I would like to set the workflow to restart from the beginning after a certain period of time after the workflow is finished. How can I do t read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 01, 2025 15:12
Hi @STanaka , This depends entirely on what exactly the list filter criteria are and how long that period of time is. Generally, if you ...read more
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