Email Deliverability

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erica123 on June 13, 2024
Hi there, How can I create a list of people that has soft bounced, NOT hard bounced? I would like it for all emails sent, not just 1 email. I can see soft bounces if I go into an individual email and go into Recipients and it's under Sent, whic read more
0 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
June 13, 2024 21:22
You're welcome @erica123 happy to help! There aren't contact filters specifically for the different email types unless you could identify more
DebSchleede on June 13, 2024
A customer has used the subdomain for years for email sending without issue but suddenly HubSpot is failing it for DKIM and SPF. We tried removing and re-adding and now HubSpot prevents it from being used whatsoever. Other subdomai read more
0 upvote
1 Reply
Accepted solution
Most Valuable Member | Elite Partner
June 13, 2024 20:30
Hi @DebSchleede it looks like it actually can't be added because HS thinks it's connected to another account or for another domain type in the more
Ksantanana on June 09, 2024
Hey! I am using a completely a new domain, to send my transactional: password reset emails. I started slowly (max 500 emails/day) but I noticed most of them land into spam. I applied all Google/Yahoo required policies - authenticated DKIM, read more
0 upvote
1 Reply
Accepted solution
Community Manager
June 10, 2024 05:19
Hi @Ksantanana , Thanks for reaching out to the Community! To get started, please ensure that your email setup is correct to more
EFilatov on June 07, 2024
I have an active trial account and now I'm trying to make double opt-in work. "Send opt-in email" fails for any contact email that hasn't been listed in "Users & Teams": There was an issue sending an email to this contact. This email wasn’t read more
Accepted solution
Hall of Famer | Partner
June 07, 2024 06:04
Hi @EFilatov , This is an unspecified error which HubSpot support can give more insights on. You would have to reach out to HubSpot support. more
RReiffer on June 06, 2024
We currently have our SPF, DKIM and DEMARC set up correctly for one of our domains. When we send marketing emails sometimes they come from the correct domain and other times they come on from It appears to be random.
0 upvote
1 Reply
Community Manager
June 06, 2024 19:22
Hey @RReiffer , thank you for reaching out to our Community! It sounds like there might be a configuration issue within your HubSpot more
dhejl on June 04, 2024
Hi Community, I've noticed a situation where there's been a shift from using HubSpot's shared IP to using a dedicated IP , and suddenly seeing a steep increase in soft bounces . The primary reason seems to be "Rejected by recipient's email s read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 05, 2024 00:00
Hi @dhejl , Could you confirm that the connected sending domain is fully authenticated? more
pete4 on June 03, 2024
Hi all, I'm an individual who is not a Hubspot customer. Rather, I'm a volunteer with a local Cub Scout pack and wish to receive mailings from the local scouting district and council. I subscribed to the council's Hubspot-hosted mailing list read more
0 upvote
1 Reply
June 04, 2024 09:14
Hi @pete4 , It appears that your email address has been marked as spam in HubSpot and therefore no emails will be sent through to you from the more
SDormann on June 03, 2024
Have been using HubSpot for a few months and looking in to prioritizing best ways to improve email health. Assuming that we send to Unengaged Contacts, does number of "Not Sent" hurt email reputation, even though they are not sent?
0 upvote
1 Reply
Key Advisor
June 03, 2024 16:15
No. Not sent are ones that the system is preventing you from sending which would hurt your reputation further. Personally speaking I do not more
SGreiner-Reid on June 03, 2024
Hi there, I'm having an issue where two of my clients are receiving a hard bounce notification whenever I send an email. There are three clients all under the same domain @teelin. The one we were able to troubleshoot through someone at hubspo read more
0 upvote
3 Replies
Key Advisor
June 06, 2024 20:19
An unknown user would prevent the system from trying again. Was the address previously bounced and now is good and you are trying to resend? Can you more
duckbill on June 01, 2024
Hi there, When inserting multiple images into a template. They show up as follows: [image1](I use text to represent an image here) [image2] [image3] They are in a cloumn with space between them, which makes an email very long to scr read more
0 upvote
2 Replies
June 03, 2024 17:53
Thank you Markestac ! Sounds nice. Where can I edit html code in email template? I didin't find a button as shown in following screenshot. more
NFrazer on May 30, 2024
Can anyone shed light Out of Office replies are not being sent to the return email when we send our newsletter to 1600 of our contacts even though we know 20-30 are on holiday or moved jobs
0 upvote
5 Replies
May 31, 2024 13:57
Hi Colin It’s my work mail address as sender and it can accept both .. Funnily enough when testing single email sends it works but not with the more
Lauren3 on May 24, 2024
Hi all, Looking for some help with email deliveries if possible. We use automated emails through workflows for lead nurture, but during a lot of months we also run promotional email campaigns using regular emails to all our leads. Is the read more
0 upvote
2 Replies
May 30, 2024 13:13
@Ben_M Thank you for your reply!
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