Email Deliverability

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  • Zakiya on September 20, 2019
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • CTSInc on October 18, 2021
    7 Replies
    One of our members got their email compromised and I sent out a broadcast email to my mailing list to warn people on the mailing list so nobody clicks on the email or replies to it as the member's email was likely monitored by hackers. That emai...
    October 21, 2021 06:21
    @CTSInc this is a tough situation and we all feel for you as we experience it also. It isn't ideal to pass the issue off to other people, but your ...
  • Maggie3 on October 17, 2021
    2 Replies
    I connected my Google group email but it is now linked so hubspot sends emails to my google workspace group...but I need it where google groups is forwarding mail INTO hubspot. What did I do wrong? any suggestions? Thank you! Maggie ...
    October 18, 2021 16:40
    Thank you for your response. I did the shared email 🙂 and through the other mail account. I tried signing up through the other email but it revers...
  • birdman on October 15, 2021
    2 Replies
    The trend is email recipients privacy and therefore more and more email clients / online email providers are blocking tags (and images, by default), making it increasingly difficult to correctly measure the open rate of marketing emails. As the opt...
    October 18, 2021 05:43
    Thanks Mia! Will follow you suggestion.
  • ACunnell on October 08, 2021
    1 Replies
    I am using the Marketing email tools to send service-related mail to a small list (approx 150) of contacts who are active users of our company's products. The first mailer had 100% delivery but a very low open rate - by speaking to a couple of ...
    HubSpot Product Team
    October 08, 2021 10:54
    Hello @ACunnell , It's working as designed for the return path address to use a HubSpot domain, even after connecting your email sending doma...
  • Solved
    Justanotheruser on October 06, 2021
    2 Replies
    We've had several issues where a client mentions that they haven't gotten any emails from us. When we investigate, Hubspot says: There was an issue sending an email to this contact. This recipient looks invalid. Previous sends to this address...
    October 14, 2021 18:07
    Thank you for taking the time to response, Karsten. Very much appreciated.
  • carolgiacon on October 06, 2021
    1 Replies
    Hi Everyone, hope you all are doing great! Excited for INBOUND 2021? I CAN'T WAIT! I'm here today to ask for some insights and benchmark for other companies on Double Opt In. We implemented the function this monday and we wanted to know which...
    Most Valuable Member
    October 06, 2021 06:42
    Hi @carolgiacon , Great question! I'm managing a few HubSpot portals and the email confirmation rate is between 65% and 90% depending on the i...
  • StewartM1 on October 03, 2021
    1 Replies
    Hi, I'm setting Hubspot up and experimenting with sending one to one emails to potential clients, both via the Gmail client (from my personal email domain alias and Hubspot plugin) and directly from Hubspot. When I send from the Hubspot clie...
    Top Contributor | Diamond Partner
    October 04, 2021 07:05
    Hi @StewartM1 , If you are sending one-to-one emails, it shouldn't have the option of unsubscribing or managing preferences. Seeing how this i...
  • Anonymous on October 01, 2021
    5 Replies
    Hi everyone, I'm experiencing this weird issue where I'm getting the message, "There was an issue sending an email to this contact," that I cannot seem to get past. When I looked at the contact initially, I did see an error at the top of th...
    Community Manager
    October 05, 2021 05:58
    Hi @Anonymous I am Tiphaine from the Community team and I'm happy to share some light as to what happened here! I can confirm your fir...
  • PYoganathan on October 01, 2021
    1 Replies
    Is there a streamlined approach to remove contacts that have opted out of emails (and unsubscribes) automatically using active lists?
    Most Valuable Member
    October 01, 2021 06:51
    Hi @PYoganathan , HubSpot excludes these contacts from email sends automatically, both contacts that opted out of all communication and contac...
  • Solved
    mikebrown on September 28, 2021
    1 Replies
    I find it really annoying that I cannot change the marketing status from within a contact screen. At the moment I have to back out of that screen, search for the contact again and do it from the search screen. Why can't we just change it while w...
    Most Valuable Member
    September 28, 2021 21:40
    Hi @mikebrown , You're correct, the options are currently limited to what you can find in this article: Set contacts as marketing I'd ...
  • Solved
    OFogliadini on September 28, 2021
    1 Replies
    Hello, we've the email subscription Yesterday, we made all contacts as marketing contacts but emails are not going out We get only non blocking errors like this but now it's 1 week we're late? What to do Thanks for anyone helping us
    Most Valuable Member
    September 28, 2021 02:53
    Hi @OFogliadini , In your first screenshot, when you click into the Recipients tab, under Not sent , you should see the reason why your ema...
  • VKwan on September 20, 2021
    2 Replies
    Hi there, I have some technical questions regarding email ID and timestamp per launch as we are trying to figure out a way to break the cache upon Apple's latest IOS update that adds an additional layer of privacy on emails. This would potenti...
    Top Contributor | Diamond Partner
    September 21, 2021 23:53
    Hi @VKwan , I will try to answer this question one by one- There is a unique ID for each marketing email, and you can find it in the ...
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