Email Deliverability

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xaben on September 30, 2022
When a person - as in below example - doesn't confirm a double opt-in message, we get this long and redundant list of activity notifications in which the person hasn't changed the status. This chronological list of literally hundreds of entries mak read more
0 upvote
1 Reply
Key Advisor
September 30, 2022 06:00
You can't really hide that message. Moving forward you could make an exclusion list to your emails that anyone not opted in is not included in the s...read more
Solved
AmyYUL on September 26, 2022
Don't know if this has been answered already. People receive monthly e-newsletters from us and also register for webinars. From time to time I discover a handful of folks who unsubscribed from ALL mailings from us who decide they want to reg read more
0 upvote
2 Replies
Accepted Solution
Top Contributor
September 27, 2022 00:26
Hi @AmyYUL , - If they have unsubscribed from all the mailings, then you can make use of the subscription email from Admin settings. - Once the ...read more
Solved
IRayner on September 23, 2022
We raise money for hedge fund managers. We create a new list for each project. The sales cycle might be 6 to 18 months with monthly contact (monthly performance data). Can someone help me understand what happens when a contact unsubscribes from one read more
0 upvote
7 Replies
Accepted Solution
Participant
September 23, 2022 13:35
@IRayner you can view the pages that a user would see by unsubscribing by going to Settings>Marketing>Email>Subscriptions> and then pr...read more
Solved
PietroCalafiore on September 14, 2022
Hello! Since 16th of August, we experienced a huge drop in the Open Rate of all emails. We think this is due to an Apple Privacy Policy Update. We see this from the email report Hubspot automatically pulls out. Knowing how many contacts ope read more
0 upvote
1 Reply
Accepted Solution
Community Manager
September 15, 2022 12:29
Hi @PietroCalafiore , Thanks for reaching out to the Community! Open rates are less reliable because all opens through an iOS device (no mat...read more
JHarrison15 on September 07, 2022
I am having a problem sending emails through Hubspot to my firm's domain. Anytime I try to include our staff in an email, it will soft bounce for the following reason: Soft bounced Rejected by recipient's email security filter IP_REPUTA read more
0 upvote
2 Replies
Member
September 12, 2022 11:05
Thank you for your response. I am the recipient - or anyone else in my firm. I cannot send any marketing emails to anyone within the account...read more
Solved
SWood5 on September 01, 2022
We would like to use a different custom Return-Path for each domain that we send marketing emails from. We have paid for a dedicated IP address so we can use a custom Return-Path for our marketing emails. However, this custom Return-Path can on read more
Accepted Solution
Recognized Expert | Elite Partner
September 06, 2022 05:23
@SWood5 I'm not sure on this one, but I immediately thought of HubSpot Business Units. Manage brands with business units Business Units v...read more
Nopl on September 01, 2022
hey there.. i have a few use contacts who have reached out for genuine support, but i can not reply to their requests. I am recieving this error: " There was an issue sending your email The recipient xxxxxxxx on this email thread previously bounc read more
0 upvote
1 Reply
Community Manager
September 02, 2022 15:24
Hello @Nopl , I wanted to check if any of the contacts with bounce issues have replied to or interacted with the emails. Some emails server have a s...read more
Solved
Liggieri on September 01, 2022
Hi there, I have an old client who wants to start working with me again, meaning I need to re-enroll her on my new-client workflow so we can start over. However, when i did this, it says the email wasnt sent due to low engagement. Is there a way read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 01, 2022 07:12
Hi @Liggieri , Happy to help here! The setting to suppress unengaged contacts is an email setting (see below). The status e...read more
Solved
Castro on September 01, 2022
Hi, I need to be notified of email delivery errors. Many emails are in workflows and nurturings. I can't be verifying each one... I await your response as soon as possible!
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 01, 2022 03:19
Hi @Castro , This link should not be working, it's a template. You need to adjust it as described below: https://app.hubspot.com/contacts/ yo...read more
Solved
MMuhl on August 31, 2022
Hi, There is a checkbox "include records where sends since last engagement is empty" in the filter section in the list for unengaged contacts. What does it mean? When I deselect it, the number of unengaged contacts shrinks significantly. read more
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
August 31, 2022 00:52
Hi @MMuhl , The "Sends since last engagement" property is only populated with a value when a contact has actually received a marketing email b...read more
Matt_Boyles on August 11, 2022
Hello HubSpotters, Curious if any other teams are utlizing LiveIntent in their emails deployed out of HubSpot? Any issues? How did you set up your LI "seeds" to get your tags approved? Any insight would be greatly approecieted. read more
0 upvote
1 Reply
Community Manager
August 12, 2022 01:38
Hi @Matt_Boyles Thank you for reaching out! I couldn't find a similar thread on community but want to tag some of our experts here - ...read more
Solved
MJaimeetham on August 10, 2022
HI All, Anyone experience the openrate drop dramatically with Hubspot EDM? We have recently noticed a big drop in open rate. It used to be over 55% from around 4000 emails to now only about 26%. That is a big drop. We cant seem to find th read more
0 upvote
3 Replies
Accepted Solution
Recognized Expert | Elite Partner
August 11, 2022 06:02
@MJaimeetham with the constant changes in privacy , I'm not surprised you're seeing a drop in open rates. That's why HubSpot recently added " adju...read more
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