Email Deliverability

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  • Zakiya on September 20, 2019
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • EHaliva on July 31, 2021
    1 Replies
    My campaign email has been suspended. I tried to understand the representative, but too hard to understand what they expect me to do; any advice on this matter
    Most Valuable Member
    July 31, 2021 09:00
    Hi @EHaliva , This knowledge base article explains why your email sending might be suspended:
  • TheNetPromoter on July 23, 2021
    1 Replies
    The HS starter is not allowing me to hit 'Send' in 'Review and Send' because of this error message: The token 'edit_notifications_url' doesn't exist. Under Suggestions it gives me this: The email sending domain (wowpromoter (dot) c...
    Top Contributor | Diamond Partner
    July 26, 2021 01:17
    Hi @TheNetPromoter , So that's occurring may be because the domain that you are sending the email from isn't connected as an email sendin...
  • TheNetPromoter on July 23, 2021
    1 Replies
    I am trying to send an email in HS Starter but before I send I get 'The token edit_notifications_url doesn't exist.' under 'Review and Send'. The suggestions tells me to connect my domain but my developer tells me I cannot do that: Suggest...
    Top Contributor | Diamond Partner
    July 26, 2021 05:12
    Hi @TheNetPromoter . This notification is connected to your email subscription types . You want recipients to be able to unsubscribe or manage the...
  • Top Contributor | Diamond Partner
    July 20, 2021 08:16
    Hi @ArielMoreno , I will recommend you to read this blog as it includes different types of workflows that can help you nurture leads better: ...
  • TShepherd1 on July 19, 2021
    8 Replies
    Hi, One sent email has used almost 25% of my 200 notifications this month. How can I stop that recipient from sending further notifications? Many thanks. Tony
    July 20, 2021 07:46
    Hi Karsten, Please see below. Email tracking Hide 18 Jul 2021 at 10:30 GMT+1 Asta Subociute opened Introducing Exadel - softwa...
  • Solved
    bassic on July 16, 2021
    7 Replies
    Hi there, We have recently run the emails on our CRM which are according to Hubspot hard bounces through Debounce. Almost half of the hard bounced emails according to Hubspot were flagged as deliverable by Debounce (in our case 5k contacts). H...
    July 23, 2021 02:00
    Thanks for the clarification. This is a valid point. It is wrong to compare Spam or Policy related hardbounces. Hubspot has more robust information...
  • spazos on July 13, 2021
    6 Replies
    I am using the free versión of Hubspot. I answered a questionnaire about my contacts that I uploaded, around 2000. They were supposed to give an response in one week, its been a month. does anyone know how I can get in touch with someone that knows ...
    HubSpot Product Team
    July 21, 2021 06:03
    Hello @spazos , Thank you for providing your HubID. I have connected with our internal teams and your submission has been reviewed.
  • Solved
    ANevar on July 13, 2021
    3 Replies
    I just got a notification that my unsubscribe rate is unhealthy and that if I don't take action my account will be permanently suspended. However, my very first email that I sent intentionally INVITED recipients to unsubscribe because I was notify...
    Top Contributor
    July 14, 2021 00:49
    I believe it's possible to have your blocked account reviewed if you're on one of the paid plans. HubSpot pricing for Starter plan is rather affordab...
  • Solved
    EPitzaferro on July 13, 2021
    2 Replies
    Hi, If I send an email through Hubspot and it bounces back, does Hubspot delete that email or does that need to be done manually? Any help is greatly appreciated. Thanks, Ethan
    Top Contributor | Diamond Partner
    July 14, 2021 03:01
    Hi @EPitzaferro , No, hubspot does not automatically delete the email. It gives you the notificiation about the email deliveribility and itselves ...
  • Solved
    LHassebrock on July 13, 2021
    3 Replies
    We've been testing using the email marketing tool from Hubspot to track internal communications with our employees. I had IT allowlist the IP addresses found under the Email List Tools, but then the next test email we sent from Hubspot came from an ...
    HubSpot Product Team
    July 14, 2021 09:47
    Hello @LHassebrock , The single IP of is included in the range of A range denoted with a /20 will have mo...
  • Solved
    JSchneider90 on July 12, 2021
    2 Replies
    Hello, What is the best way to temporarily unsubscribe contacts and re-enter them into emails, e.g. 1 month, 3 months out? Would this be accomplished through a workflow? Thanks, Jack
    July 13, 2021 09:20
    Thank you, @karstenkoehler ! I am presenting this solution to the marketing team. Another solution, on our end, would be to sync a "mute email y/n"...
  • Solved
    ibueno on July 12, 2021
    2 Replies
    Hello, I was wondering if there is a way to send automated emails on a ticket-based workflow to only specific emails associated with the ticket and not all associated contacts. We normally associate multiple contacts of people involved with the ti...
    July 12, 2021 13:29
    Thank you
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