Hi Hubspot community, We are encountering a strange issue, and any insights will be appreciated. We usually alternate the sender of our marketing emails between our two directors. However, we've recently noticed a consistent 4-5% difference read more

Hi all, We’re experiencing a challenge with how HubSpot handles double opt-in, and I’d like to hear if others are facing the same. As it stands, double opt-in in HubSpot is applied globally and not differentiated by communication type. This read more

Hi As we use Exchange server ( multiple shared functional emails can be shared completely by team members ) with Outlook 365 Email client, I did not find Hubspot Email tool to be used with this combination. We can use some other Email client, bu read more

Members of the HubSpot Support Team or other HubSpot Teams may request that you supply an EML file alongside a request for help with an email. An EML file is a text document with the extension “.eml” which contains information stored in an email, i read more

I got an error today in sending a marketing email, that a known contact who I have never had a bounce issue with, has previously been hard bounced on 5th March because email was too large. I not only haven't sent large emails, but I didn't send read more

Why did my marketing email not send to the contact initially? The 2nd email was delivered though. Is there a way to avoid this and have it send the first time?

Hello when I send email through hubspot, a gmail recipient shows the warning "images in this message are hidden" and then suggests to the email reader to report spam. I've tried 2 different things to turn off the hidden pixels that hubspot puts read more

I had a contact who came in through a "contact us" form submission and the automated email they were set to receive was not sent because the contact was "suppressed for low engagement." Why would a brand new contact be suppressed like this?

I created a list where I took all contacts where, for example, “marketing emails opened = unknown” or “last contacted = unknown”. From this comes a large number of contacts where so much is unknown. I wonder how this “unknown” is formatted, is that read more

We previously used MailChimp and consistently saw email open rates around 40%. Since switching to HubSpot, our open rates have dropped significantly, and I’m trying to understand why. Recently, we ran an ad campaign where customers filled out a read more

Hello, I am trying to schedule my second newsletter and keep getting the "error - email validation failed" warning. I validated my email address before sending my first newsletter a few weeks ago. Then, I cloned it, changed all of the details a read more

Hi, we have created a custom email template within Emailify (has Hubspot integration). Using the API, we got the HTML into Hubspot's Design Manager, where we can see the clean code, without any added scripts from Hubspot. When we create a new e read more