Why did my marketing email not send to the contact initially? The 2nd email was delivered though. Is there a way to avoid this and have it send the first time?

Hello when I send email through hubspot, a gmail recipient shows the warning "images in this message are hidden" and then suggests to the email reader to report spam. I've tried 2 different things to turn off the hidden pixels that hubspot puts read more

I had a contact who came in through a "contact us" form submission and the automated email they were set to receive was not sent because the contact was "suppressed for low engagement." Why would a brand new contact be suppressed like this?

I created a list where I took all contacts where, for example, “marketing emails opened = unknown” or “last contacted = unknown”. From this comes a large number of contacts where so much is unknown. I wonder how this “unknown” is formatted, is that read more

We previously used MailChimp and consistently saw email open rates around 40%. Since switching to HubSpot, our open rates have dropped significantly, and I’m trying to understand why. Recently, we ran an ad campaign where customers filled out a read more

Hello, I am trying to schedule my second newsletter and keep getting the "error - email validation failed" warning. I validated my email address before sending my first newsletter a few weeks ago. Then, I cloned it, changed all of the details a read more

Hi, we have created a custom email template within Emailify (has Hubspot integration). Using the API, we got the HTML into Hubspot's Design Manager, where we can see the clean code, without any added scripts from Hubspot. When we create a new e read more

A few people flagged that they received error messages when clicking links in the email. I know there are issue with uBlock, so I turned my extension off, but the issue kept happening. I turned off my tracking settings for another test, and tha read more

Hi everyone, We’re a HubSpot-using organization where both our Sales and Marketing teams actively use email outreach: The Sales team uses sequences for cold outreach and follow-ups. The Marketing team sends bulk email campaigns to our broader read more

We have a fairly large database and send out weekly newsletters and get a handful of auto-responses saying recipients have left their company and their email address is no longer being monitored. In order to maintain our email health, we then go read more

We moved our domain to a new host this month , since when we no longer get notifications when a user submits a live chat, nor do we receive Hubspot marketing emails when we send test emails. It was previously all working fine.

Hi, is there a potential difference in email deliverability if a marketing email just has “Manage Preferences” in the footer in comparison to having both (or just) "Unsubscribe" link there? Thank you! Fabian