Email Deliverability

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  • Zakiya on September 20, 2019
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • DBorg on January 23, 2022
    2 Replies
    Hi! We just started sending marketing email in Hubspot, but when I send mails to i mostly get these two problems: SpamAssassin thinks you can improve/ -0.249 HEADER_FROM_DIFFERENT_DOMAINSFrom and EnvelopeFrom 2nd level mail d...
    January 24, 2022 06:50
    Thank you for the link, I now understood better how this works so I searched and found this:
  • SSalmon1 on January 20, 2022
    3 Replies
    I have recently sent an internal email to all employees at my workplace. The email status is 'sent' and 'delivered, a few employees have received the email but most have not (including myself). So I was wondering why this would happen? As we all...
    Hall of Famer
    January 20, 2022 01:19
    Hi @SSalmon1 , The allowlisting section would not require access to individual inboxes, here you would work with your IT team: https://knowle...
  • TheBookey on January 19, 2022
    2 Replies
    Frustrating development... I used the HubSpot email signature generator over a year ago to create a shiny new email signature. It's worked flawlessly until a month ago, when all the fields were still showing up except my logo. It just showed the...
    January 21, 2022 17:50
    Hi Pam, Thanks for your reply. I'm attaching a screenshot of how it looks when the problem occurs. Yes, it's in my email signature that the issue o...
  • AlexandraC on January 17, 2022
    1 Replies
    Hello! I'm new on Hubspot Email marketing services. I sent many times a verification email to be checked as the currently email we are using. I receive the message that the verification email was sent, but I didn't find any email from Hubspot in tha...
    Hall of Famer
    January 17, 2022 05:07
    Hi @AlexandraC , There are a few steps you can take for troubleshooting, outlined in this article: Not receiving HubSpot system or notificati...
  • Solved
    mrrosan on January 13, 2022
    2 Replies
    Hello, I use HubSpot free version, I am new to this platform. I have made a marketing email. When I send the email through hubspot marketing using my own email address . It lands in the spam but when I just send email from info@m...
    January 14, 2022 01:05
    Thank you for your quick reply. I'm going to try the starter pack, hopefully this solves my problem. 🙂
  • KBrue on January 12, 2022
    1 Replies
    SEE IF YOU HAVE THIS PROBLEM. It's not just my company - another company has this problem. Open rates are dropping in the last couple of months. BUT - if you export your lists and look at OPENS by COMPANY - there might be WHOLE COMPANIES with 0 op...
    Community Manager
    January 14, 2022 08:17
    Hi @KBrue , Thank you for reaching out to the Community! The dropping email open rates might be a consequence of the rollout of Apple iOS...
  • KBrue on January 12, 2022
    2 Replies
    Anyone else have problems with some companies having 0 opens to marketing emails? Example: we send emails to a marketing list of 10,000 (valid subscribers), and get around 3% open rate. When looking at the fine analytics, some companies have decent...
    January 26, 2022 09:26
    We've done a comparison in Constant Contact with same audience and email, and got over 11% open rate (compared to <2% in HS). Any thoughts?
  • AHuynh1 on January 09, 2022
    1 Replies
    Hi all I have sent emails to my contacts but it looks like only those using Outlook / Teams received the emails. Those who use Gmail never received them including the junk and spam mail boxes. Has anyone seen the similar issues? If so, how ...
    Hall of Famer
    January 09, 2022 21:43
    Hi @OCAMXCLUB , Unfortunately, this is sometimes hard to troubleshoot. This is occurring on the side of the receiving email service provider a...
  • Solved
    ChrisChiha on January 07, 2022
    1 Replies
    Hello, I recently realized that for certain recepient, i am getting the following error when i send a marketing email : There was a problem with the recipient's email server. Your email couldn't be delivered. I can see in the log th...
    Hall of Famer
    January 07, 2022 04:29
    Hi @ChrisChiha , This seems to be a soft bounce , a temporary problem with the recipients server, or another temporary technical problem. Co...
  • Doz on January 06, 2022
    3 Replies
    Hello We have a company mailbox from the hosting company SiteGround. Before using HubSpot, we were accessing the company's email through the SiteGround interface or email clients like Outlook or Thunderbird. When we started to work with HubSpot, w...
    January 10, 2022 05:18
    Hello again, Problem #2 is solved- the mailbox was full so it couldn't get new emails. That's why I saw the emails only on HubSpot and not on the ot...
  • Aoifshanahan on January 06, 2022
    1 Replies
    Hi there, We're having an issue with our emails being spammed. We have 2 contacts that aren't recieving out emails becuase it stated 'an email in the past has been spammed'. When they look in their spam, there's nothing there so the email must ...
    Hall of Famer
    January 06, 2022 04:06
    Hi @Aoifshanahan , Could you please share the exact error or status message? A screenshot would also be helpful here. Also, could you sh...
  • Jeanswebb on January 04, 2022
    2 Replies
    Hi I am new to Hubspot , I have transferred from Mail chimp. I uploaded my contacts list via file . This is in an unassigned contacts list now. I sent my first newsletter and all my clients with emails have not received it. It isnt ...
    Key Advisor
    January 05, 2022 08:46
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