Email Deliverability

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Solved
MariaDP on July 10, 2025
Hi HubSpot Community, When is the best time to send out an email outreach? Is it ideal to send one on a weekend?
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
July 10, 2025 05:20
Hi @MariaDP , Before I share tips and resources: The answer to this question depends on your products/services and target group. Just as an ex...read more
Solved
CAltindas on July 03, 2025
Hi, I was just wondering about the reason behind this: An email address is marked as valid in ZeroBounce but appears as a hard bounce in HubSpot with the tag "Unknown User." I checked, and the address has received marketing emails in the pas read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 03, 2025 12:43
Hi @CAltindas , I see two potential main reasons here: A bounce occurs at an exact point in time. A HubSpot send might have gotten a respo...read more
Solved
CJuarez4 on July 01, 2025
Hello Hubpost Community! On my website (not hosted by Hubspot) I have a form that asks for first name, last name, and email. It's set as "Fill Out the form and Receive Your Free Guide." I have an email automation that then sends every form su read more
0 upvote
2 Replies
Accepted solution
Guide | Gold Partner
July 01, 2025 14:49
Hi @CJuarez4 , Yes, this is a known limitation in HubSpot's default behavior. When a contact has multiple email addresses (especially due to a me...read more
Solved
vprmj on June 30, 2025
Hi everyone, Quick question—has anyone here successfully sent a marketing email to 1,000 or more contacts at once using HubSpot? I’ve read that it’s possible, but I’d love to hear from those who have actually done it. Were there any challenges read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 30, 2025 14:28
Hi @vprmj , I've successfully managed email sends to much larger recipient lists in various HubSpot portals – it's definitely not unusual and ...read more
Solved
globilars on June 26, 2025
We encountered an issue for contacts receiving our marketing mails in microsoft outlook (browser and app). Despite having all possible settings in hubspot correctly, we are not able to avoid this issue. We already spoke to Hubspot Support. My conce read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 26, 2025 03:38
Hi @globilars , Can you confirm that you have fully authenticated your email sending domain? https://knowledge.hubspot.com/marketing-email/ma...read more
Solved
iGun on June 26, 2025
Hello, I am trying to connect my first email sending domain (lipertekstil.com) to my free HubSpot account to authenticate my emails. This should be a free feature. However, when I go to Settings > Domains & URLs and click the correct "Co read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
June 26, 2025 02:47
Hi @iGun , Connecting and authenticating an email sending domain is indeed not possible on the free tier and requires Marketing, Sales, Servic...read more
Solved
Prioocare on June 17, 2025
Hi HubSpot Community Support, We’re experiencing an issue with HubSpot Marketing Form submission notifications . Since May 20th , one specific recipient has stopped receiving notifications from our form, even though: The ema read more
Accepted solution
Community Manager
June 18, 2025 18:37
Thanks for the tag, @karstenkoehler ! Hey @Prioocare -- thank you for the detailed post and providing the troubleshooting steps you completed....read more
Solved
HMcNally on June 13, 2025
Hi, I'm on the Marketing Hub Starter plan and currently sending email campaigns through HubSpot using hugh@pluralinnovations.com. I'd like to authenticate my domain (pluralinnovations.com) to remove the hs-send.com envelope sender and improve deliv read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
June 15, 2025 09:58
Hi @HMcNally , In your HubSpot account, go to Settings . Look for Website > Domains & URLs. If you see an option to connect y...read more
Solved
Prioocare on June 11, 2025
Hi HubSpot Team, We are using the Free Plan. One of our internal email addresses, [email], stopped receiving form submission notifications since May 20 . The email is correctly listed in the form notification recipients It was receivi read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
June 11, 2025 10:41
Hey @Prioocare just for future reference, this is a community of volunteers who try to help where possible, if you're experiencing an issue it's a ...read more
Solved
Prioocare on June 11, 2025
Hi Community, We've been using HubSpot Free to collect leads through our form and send internal notifications to multiple team emails. Since May 20 , one recipient has stopped receiving notifications even though: They were receiving them b read more
Accepted solution
Guide | Gold Partner
June 11, 2025 06:33
Hello @Prioocare , I’ve encountered a similar issue with one of my accounts. After reaching out to the HubSpot team, they informed me that int...read more
MFlemmings on June 10, 2025
None of my emails are sending since i signed up. Any help?
0 upvote
2 Replies
Thought Leader | Platinum Partner
June 11, 2025 10:36
Hey @MFlemmings following up on @Josh 's questions, we would need more information to provide information on your issue. If these are internal...read more
Solved
SamStAmour on May 26, 2025
I ran some tests trying to find the exact numbers of unsubscribed contacts from various subscription types, and I noticed some discrepancy between the 2 ways to identifies opt outs. Question: When creating a list, should I expect to see th read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 26, 2025 10:20
Hi @SamStAmour , They should indeed match up – I would flag this with HubSpot support in-app directly, via chat or email. I assume it has to d...read more
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