Email Deliverability

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  • Zakiya on September 20, 2019
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • AlexandraC on January 17, 2022
    1 Replies
    Hello! I'm new on Hubspot Email marketing services. I sent many times a verification email to be checked as the currently email we are using. I receive the message that the verification email was sent, but I didn't find any email from Hubspot in tha...
    Hall of Famer
    January 17, 2022 05:07
    Hi @AlexandraC , There are a few steps you can take for troubleshooting, outlined in this article: Not receiving HubSpot system or notificati...
  • Solved
    mrrosan on January 13, 2022
    2 Replies
    Hello, I use HubSpot free version, I am new to this platform. I have made a marketing email. When I send the email through hubspot marketing using my own email address . It lands in the spam but when I just send email from info@m...
    January 14, 2022 01:05
    Thank you for your quick reply. I'm going to try the starter pack, hopefully this solves my problem. 🙂
  • KBrue on January 12, 2022
    1 Replies
    SEE IF YOU HAVE THIS PROBLEM. It's not just my company - another company has this problem. Open rates are dropping in the last couple of months. BUT - if you export your lists and look at OPENS by COMPANY - there might be WHOLE COMPANIES with 0 op...
    Community Manager
    January 14, 2022 08:17
    Hi @KBrue , Thank you for reaching out to the Community! The dropping email open rates might be a consequence of the rollout of Apple iOS...
  • KBrue on January 12, 2022
    1 Replies
    Anyone else have problems with some companies having 0 opens to marketing emails? Example: we send emails to a marketing list of 10,000 (valid subscribers), and get around 3% open rate. When looking at the fine analytics, some companies have decent...
    Hall of Famer
    January 12, 2022 04:10
    Hi @KBrue , That is likely the issue, yes. Depending on the email policies of those companies, images might for example not be loaded ore stri...
  • AHuynh1 on January 09, 2022
    1 Replies
    Hi all I have sent emails to my contacts but it looks like only those using Outlook / Teams received the emails. Those who use Gmail never received them including the junk and spam mail boxes. Has anyone seen the similar issues? If so, how ...
    Hall of Famer
    January 09, 2022 21:43
    Hi @OCAMXCLUB , Unfortunately, this is sometimes hard to troubleshoot. This is occurring on the side of the receiving email service provider a...
  • Solved
    ChrisChiha on January 07, 2022
    1 Replies
    Hello, I recently realized that for certain recepient, i am getting the following error when i send a marketing email : There was a problem with the recipient's email server. Your email couldn't be delivered. I can see in the log th...
    Hall of Famer
    January 07, 2022 04:29
    Hi @ChrisChiha , This seems to be a soft bounce , a temporary problem with the recipients server, or another temporary technical problem. Co...
  • Doz on January 06, 2022
    3 Replies
    Hello We have a company mailbox from the hosting company SiteGround. Before using HubSpot, we were accessing the company's email through the SiteGround interface or email clients like Outlook or Thunderbird. When we started to work with HubSpot, w...
    January 10, 2022 05:18
    Hello again, Problem #2 is solved- the mailbox was full so it couldn't get new emails. That's why I saw the emails only on HubSpot and not on the ot...
  • Aoifshanahan on January 06, 2022
    1 Replies
    Hi there, We're having an issue with our emails being spammed. We have 2 contacts that aren't recieving out emails becuase it stated 'an email in the past has been spammed'. When they look in their spam, there's nothing there so the email must ...
    Hall of Famer
    January 06, 2022 04:06
    Hi @Aoifshanahan , Could you please share the exact error or status message? A screenshot would also be helpful here. Also, could you sh...
  • Jeanswebb on January 04, 2022
    2 Replies
    Hi I am new to Hubspot , I have transferred from Mail chimp. I uploaded my contacts list via file . This is in an unassigned contacts list now. I sent my first newsletter and all my clients with emails have not received it. It isnt ...
    Key Advisor
    January 05, 2022 08:46
  • NKer on December 17, 2021
    2 Replies
    Hi, we have sent three eshots via hubspot, 100% delivered and each time zero opens with one exception. Where one open. We added a colleague and they opened but none of the target customers. Seems strange not even one open. Any suggestions?
    HubSpot Product Team
    December 17, 2021 09:17
    Hello @NKer , Following a successful delivery, messages can be filtered by a recipient's inbox provider or corporate mail server to a spam or...
  • C4ptain-Bizarre on December 15, 2021
    3 Replies
    Hi all I'm using the basic/free version of Hubspot. I sent out 14 video emails using Hubspot. 8 out of the 14 came back as bounced. It gave reasons for the bounce such as address not found or is unable to receive email. These are legitimate busi...
    December 18, 2021 00:59
    I have still not found the solution though I have a chat booked for Monday with someone who maybe able to help with email verification. The situatio...
  • HarisAzeem on December 13, 2021
    2 Replies
    Hi, So we have low email deliverability health on Hubspot; we are employing a mitigation strategy and currently stopping any form of inbound campaigns which might aggravate the quality. However, we have realized, by testing our domain and i...
    Guide | Diamond Partner
    December 14, 2021 03:30
    Hi @HarisAzeem , There are various reasons due to which our email deliverability may hinder. I will suggest you to get through this article an...
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