Email Deliverability

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Jennings_idns on July 19, 2022
I've created a form that is to be used by internal staff. It's when we have a new customer. They populate the fields and then the submission triggers an automated email with their login details. The issue is, every time they fill in the form it is read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
July 19, 2022 04:41
Hi @Jennings_idns , In the Options tab of the forms editor, make sure to check this box. This should solve the issue: Best more
Tommy_GH on March 15, 2022
My company started a newsletter. However we realized most of the email were going to the recipients' spam folder. From the hubspost comunity, I understood that the issue is that we need to update our SPF record with the entry for the Hubspot server read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 15, 2022 04:20
Hi @Tommy_GH , To connect your email sending domain, a Starter subscription is required, see the info box at the beginning of this article: more
WFoster on February 14, 2022
Hi there, On a recent email marketing campaign, I recieved a notice on the HTML click map saying: "Certain click data for links and CTAs won’t be shown on the map for the following reasons: Using a media query to hide or change links and read more
0 upvote
4 Replies
Accepted Solution
Guide | Diamond Partner
February 15, 2022 00:34
Hi @WFoster , So media queries refer to the option to modify the appearance of a page based on a matched set of conditions about the user’s more
VMedicalGroup on February 09, 2022
Hi everyone, I'm not sure if this question was asked a lot but my workplace has a list of emails from customers that used our services in the past. All emails are gathered via. JotForm when the customer was asked to enter their email. There was no read more
Accepted Solution
Hall of Famer | Partner
February 10, 2022 21:36
Hi @VMedicalGroup , (I have to say again that my post does not constitute legal advice.) If you're sending a COVID-19 test result via more
AlexandraC on January 17, 2022
Hello! I'm new on Hubspot Email marketing services. I sent many times a verification email to be checked as the currently email we are using. I receive the message that the verification email was sent, but I didn't find any email from Hubspot in tha read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 17, 2022 05:07
Hi @AlexandraC , There are a few steps you can take for troubleshooting, outlined in this article: Not receiving HubSpot system or more
SMartins0 on December 03, 2021
Hello, I've developed a landing page with a form to send an ebook. However, users don't receive the follow-up email and I can't figure out why. Is there something I can do? Thanks!
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 03, 2021 09:45
Hi @SMartins0 , When you navigate to the contact record of this person, you should see that there was an attempt to send the email, along more
AaBa15 on December 02, 2021
Hi, We use a hubspot form in our demo page, but we have a lots of spam mails.. Does Hubspot have any implementation for e-mail address validation which we can use? Captcha is not a solution for us, also we already use blocking specific domains or f read more
0 upvote
2 Replies
Accepted Solution
Guide | Diamond Partner
December 03, 2021 05:08
Hi @AaBa15 , Natively HubSpot doesn't provide any such functinality rather than Captcha but you can try some integrations from the App more
Wanderer on November 18, 2021
Hi, We had a very old email list and tried sending an email campaign to that email list. Unfortunately quite a few of them were invalid and because of that Hubspot has stopped the email campaign and quarantined all the email ids. Even valid ema read more
Accepted Solution
Hall of Famer | Partner
November 18, 2021 22:02
Hi @Wanderer , You're correct, to remove individual contacts from a quarantined list , you need to send them a one-to-one email from a more
Wanderer on November 09, 2021
Hi, The emails we send from Hubspot Email Marketing contain our verified from address and via Why does show up in mailed-by and signed-by along with an email from address? How can we remove it? We read more
Accepted Solution
November 10, 2021 06:23
Hi @Wanderer , I believe this is because you're on the free version of HubSpot. There is HubSpot branding applied.
Wanderer on November 09, 2021
Hi, I have inserted a url as link in my hubspot email which is When I click on the url sent in my hubspot emails, the links refer to a very long " read more
November 18, 2021 13:55
I have tried to disable email tracking using more
MVitale on October 29, 2021
I have setup a couple email ccampaigns and sent them out. Each has uses an list of about 50 emails. It does not appear that any emails have been sent. How can I troubelshoot this?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 31, 2021 00:35
Hi @MVitale , There are multiple potential reasons here. Could you confirm the following? Are you using the marketing contacts more
ACunnell on October 08, 2021
I am using the Marketing email tools to send service-related mail to a small list (approx 150) of contacts who are active users of our company's products. The first mailer had 100% delivery but a very low open rate - by speaking to a couple of read more
0 upvote
1 Reply
HubSpot Product Team
October 08, 2021 10:54
Hello @ACunnell , It's working as designed for the return path address to use a HubSpot domain, even after connecting your email sending more
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