Email Deliverability

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Solved
Jacflash on October 30, 2025
I chose Hubspot because it had a good reputation for email marketing. I had to switch from an old CRM to a new one. I exported my contacts (over 700) from the old CRM and imported to HS. I didn't realize that they included people that either opted read more
0 upvote
3 Replies
Accepted solution
Key Advisor
November 02, 2025 08:32
Seeing you have the starter version of Hubspot based on how your post is tagged, unfortunately there is not much you can do to automate the removal a...read more
Solved
HMcNally on June 13, 2025
Hi, I'm on the Marketing Hub Starter plan and currently sending email campaigns through HubSpot using hugh@pluralinnovations.com. I'd like to authenticate my domain (pluralinnovations.com) to remove the hs-send.com envelope sender and improve deliv read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
June 15, 2025 09:58
Hi @HMcNally , In your HubSpot account, go to Settings . Look for Website > Domains & URLs. If you see an option to connect y...read more
Solved
KNeal1 on April 05, 2025
Hello, I am trying to schedule my second newsletter and keep getting the "error - email validation failed" warning. I validated my email address before sending my first newsletter a few weeks ago. Then, I cloned it, changed all of the details a read more
0 upvote
5 Replies
Accepted solution
Member
April 06, 2025 10:58
In case anyone reading this in the future reads this, my personal issue was that I didn't have my redirect URL set up, but there wasn't an error. Onc...read more
Solved
amandamurphy202 on February 04, 2025
Hi, I am currently trying to set up email sending domain with HubSpot. I bought the domain on Porkbun, but HubSpot says that there is smth wrong with DNS records every time. I checked all the possible guides, deleted all current records, but hubspot read more
1 upvote
2 Replies
Accepted solution
Top Contributor
February 05, 2025 04:42
Hi, Could you check that the CNAME records in Porkbun match exactly what HubSpot needs. If that doesn't fix it, look for any funky characters in your...read more
Solved
Thomas_Oreskov on February 04, 2025
Hi smart people, One of the bosses is asking whether we need Mailchimp. When hiring new employees, we plan to send out forms created in HubSpot via email. These emails will also include seven documents requiring signatures, office rules, and other read more
1 upvote
6 Replies
Accepted solution
Most Valuable Member | Platinum Partner
February 05, 2025 12:26
Hi @Thomas_Oreskov have you consider any Document Signing app like PandaDoc, Docusign or Oneflow any of these are great options that integra...read more
Solved
KP91 on January 21, 2025
Hello dear community, I'm posting this here in hopes of getting some insight into an issue with our opt-in e-mails. The Support wasn't very helpful. We have a form and landing page where people can request a whitepaper. The typical lead mag read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 21, 2025 06:35
Hi @KP91 , Generally, correct, options are limited. Only with a Marketing Hub Professional or Enterprise subscription and the addition of the ...read more
Solved
Circu5 on November 28, 2024
I have a group of almost 600 marketing contacts, that I want to send a bulk/mass email to. However, when it comes to the "Send of schedule" tab, the "Estimated recipients" area of the page states that around 574 of these recipients "won't be include read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
November 28, 2024 10:31
@Circu5 it looks like you're on a paid subscription and you're experiencing buggy behavior – I'd recommend reaching out to HubSpot support directly...read more
Solved
Elison99 on November 26, 2024
Hello, My company is updating it's list of sub processors and needs to inform customers about that as per GDPR. We've had deliverability issues in the past and I'm concerned that HubSpot won't let me send this email to all of our customers. Legall read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
November 26, 2024 06:22
Hi @Elison99 , The only way to send emails to all contacts, regardless of whether they're fully unsubscribed, is through the paid add-on for t...read more
drkhatri on October 03, 2024
Context:- We are using contact personalize property for out email body which contains a html body. Questions: 1. I am sending emails using a custom Domain and emails are going to spam even though the domain is verified with DMARC, DKIM and SPF, Wh read more
0 upvote
1 Reply
HubSpot Alumni
October 03, 2024 16:55
Hey @drkhatri , thank you for posting in our Community. Regarding your emails going to spam, even with a verified custom domain, it’s often ...read more
Solved
EmilyRivera on August 29, 2024
Hi all - I think I (together with a fairly uninformed HubSpot support rep) am making this way more complicated than it needs to be. At least, it's way more complicated than any other CRM that I've connected to email in the past, even Salesforce. W read more
0 upvote
4 Replies
Accepted solution
HubSpot Employee
August 30, 2024 07:34
Hi @EmilyRivera I'm sorry you've gotten unclear information about how to manage your email sending domain. You're right, using a subdomain ca...read more
Solved
HMJB on August 28, 2024
Hello! I'm reaching out to any Hubspot support personel or fellow Microsoft 365 customers that can offer any advice. We use Microsoft 365 Exchange for email and Outlook with the Hubspot add-in. This add-in adds a hubspot email address in the Bcc fie read more
2 upvotes
7 Replies
Accepted solution
Community Manager
August 29, 2024 15:11
Hey, @HMJB 👋 I think your approach of working with MS Support is the best path forward. Our community is a peer-to-peer support community, and...read more
Solved
FCuffaro9 on August 17, 2024
Hi all! I have a problem with my emails; although I have registered 2 personal email addresses when I send an email the sender address (my address) appears different and strange (see pic below) and the replies to that email get lost and are not de read more
0 upvote
3 Replies
Accepted solution
HubSpot Employee
August 18, 2024 21:42
you're welcome @FCuffaro9 it could be because the domain is different, I'm not sure why it was working before and now it isn't - were you signed up...read more
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