Email Deliverability

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  • Most Upvoted
  • Zakiya on September 20, 2019
    9 upvotes
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    Reply
    Participant
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • AlexandraC on January 17, 2022
    0 upvotes
    1 Replies
    Hello! I'm new on Hubspot Email marketing services. I sent many times a verification email to be checked as the currently email we are using. I receive the message that the verification email was sent, but I didn't find any email from Hubspot in tha...
    Reply
    Hall of Famer
    January 17, 2022 05:07
    Hi @AlexandraC , There are a few steps you can take for troubleshooting, outlined in this article: Not receiving HubSpot system or notificati...
  • SMartins0 on December 03, 2021
    0 upvotes
    1 Replies
    Hello, I've developed a landing page with a form to send an ebook. However, users don't receive the follow-up email and I can't figure out why. Is there something I can do? Thanks!
    Reply
    Hall of Famer
    December 03, 2021 09:45
    Hi @SMartins0 , When you navigate to the contact record of this person, you should see that there was an attempt to send the email, along with...
  • Solved
    AaBa15 on December 02, 2021
    0 upvotes
    2 Replies
    Hi, We use a hubspot form in our demo page, but we have a lots of spam mails.. Does Hubspot have any implementation for e-mail address validation which we can use? Captcha is not a solution for us, also we already use blocking specific domains or f...
    Reply
    Guide | Diamond Partner
    December 03, 2021 05:08
    Hi @AaBa15 , Natively HubSpot doesn't provide any such functinality rather than Captcha but you can try some integrations from the App marketplace...
  • Solved
    Wanderer on November 18, 2021
    0 upvotes
    2 Replies
    Hi, We had a very old email list and tried sending an email campaign to that email list. Unfortunately quite a few of them were invalid and because of that Hubspot has stopped the email campaign and quarantined all the email ids. Even valid ema...
    Reply
    Participant
    January 04, 2022 22:04
    So if I get to one of the paid plan, will I be able to remove the quarantined addresses?
  • Solved
    Wanderer on November 09, 2021
    0 upvotes
    1 Replies
    Hi, The emails we send from Hubspot Email Marketing contain our verified from address and via XXXX.XX.hubspotfree.net. Why does hubspotfree.net show up in mailed-by and signed-by along with an email from address? How can we remove it? We...
    Reply
    Participant
    November 10, 2021 06:23
    Hi @Wanderer , I believe this is because you're on the free version of HubSpot. There is HubSpot branding applied.
  • Wanderer on November 09, 2021
    0 upvotes
    2 Replies
    Hi, I have inserted a url as link in my hubspot email which is https://wildwanderers.com. When I click on the url sent in my hubspot emails, the links refer to a very long "xxxx.xx.hubspotlinksfree.com/xxx/xxxx...................................
    Reply
    Participant
    November 18, 2021 13:55
    I have tried to disable email tracking using https://knowledge.hubspot.com/connected-email/disable-one-to-one-email-tracking-or-attachment-logging ...
  • Solved
    MVitale on October 29, 2021
    0 upvotes
    1 Replies
    I have setup a couple email ccampaigns and sent them out. Each has uses an list of about 50 emails. It does not appear that any emails have been sent. How can I troubelshoot this?
    Reply
    Hall of Famer
    October 31, 2021 00:35
    Hi @MVitale , There are multiple potential reasons here. Could you confirm the following? Are you using the marketing contacts functio...
  • ACunnell on October 08, 2021
    0 upvotes
    1 Replies
    I am using the Marketing email tools to send service-related mail to a small list (approx 150) of contacts who are active users of our company's products. The first mailer had 100% delivery but a very low open rate - by speaking to a couple of ...
    Reply
    HubSpot Product Team
    October 08, 2021 10:54
    Hello @ACunnell , It's working as designed for the return path address to use a HubSpot domain, even after connecting your email sending doma...
  • Solved
    IArtsLtd on August 10, 2021
    0 upvotes
    4 Replies
    Hi, I tried to send our 1/4ly Newsletter to our clients but it apparantley had too many Dropped emails? (dont even know what that means!). I noticed that some of our recent clients are on that bounce list - not sure why as we have recently communi...
    Reply
    Hall of Famer
    August 11, 2021 02:43
    Hi @IArtsLtd , We've all been there. Let me know if you have any follow-up questions! Best regards
  • TheNetPromoter on July 23, 2021
    0 upvotes
    1 Replies
    The HS starter is not allowing me to hit 'Send' in 'Review and Send' because of this error message: The token 'edit_notifications_url' doesn't exist. Under Suggestions it gives me this: The email sending domain (wowpromoter (dot) c...
    Reply
    Guide | Diamond Partner
    July 26, 2021 01:17
    Hi @TheNetPromoter , So that's occurring may be because the domain that you are sending the email from isn't connected as an email sendin...
  • Solved
    TheNetPromoter on July 23, 2021
    0 upvotes
    1 Replies
    I am trying to send an email in HS Starter but before I send I get 'The token edit_notifications_url doesn't exist.' under 'Review and Send'. The suggestions tells me to connect my domain but my developer tells me I cannot do that: Suggest...
    Reply
    Guide | Diamond Partner
    July 26, 2021 05:12
    Hi @TheNetPromoter . This notification is connected to your email subscription types . You want recipients to be able to unsubscribe or manage the...
  • Solved
    KMacDonald216 on May 03, 2021
    0 upvotes
    2 Replies
    Good afternoon. I am working to set up my HubSpot integration add-in with my Outlook, and it hasn't started tracking my emails yet. Is there supposed to be a BCC that shows up when creating a new email that indicates HubSpot is tracking my emails? ...
    Reply
    Guide | Diamond Partner
    May 04, 2021 05:21
    @KMacDonald216 , Also, you should check your extension settings as sometimes, it has been set to not track and not log by default. Simply go...
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