Email Deliverability

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AAlexantrov on November 30, 2023
Dear all, Kindly seeking out for your assistance. I made an test email campaign to two of my personal email addresses but the emails were not delivered. (not in spam). I contacted the support via Chat they informed me that this could be due to t read more
0 upvote
2 Replies
Community Manager
December 07, 2023 11:46
Thank you for letting us know that it was solved @AAlexantrov ! Kindly, Pam
IzaGomez on November 09, 2023
Hi, I'm drafting an email and this appears. How do I know where these contacts are selected from? Can I change this setting? Can I create a list instead? Thanks in advance.
Community Manager
November 09, 2023 17:16
Hello @IzaGomez thank you for posting in our Community! Do you currently have a blog subscription? You can create a list with that information more
ahoeBlue on November 03, 2023
I received a hard bounce message and record in the activity of a contact, but a half hour later, activity from email tracking reports that the contact opened the email. So what is happening - if true then it really didn't bounce, did it? read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 03, 2023 18:50
Hi @ahoeBlue , Have you by any chance opened this email in your sent folder? HubSpot cannot distinguish by whom an email was opened and can more
RCarey1 on October 30, 2023
Hello Hubspotters - I created a simple workflow to start a 5 email campaign and sent the first email last week. The second was supposed to be sent today but didn't trigger (time based send). The only change I made between sending the first email w read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
October 30, 2023 18:19
Simple workflows are triggered by the action that occurs. They are not as complex as a traditional workflow in the Pro/Enterprise plans. So if you more
MHuijsmans on October 05, 2023
My organisation is having problems with two things: 1. Emails sent to colleagues are quarantined and then blocked by our Microsoft email server 2. Any colleague working from on office location and thus connected to our network is not able to see a read more
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
October 05, 2023 08:47
Hi @MHuijsmans , When you're saying "that hasn't resolved the matter", that means that you would have to review this again with your IT team. more
ARomero64 on June 25, 2023
Sent a marketing email to a list of about 100 names frequently contacted via emails in Sales CRM. They have relationships with us. Content and Subject totally relevant. Recognize the sender. Checked and we are not blocklisted. Also checked and H read more
0 upvote
5 Replies
July 27, 2023 12:29
There's been an issue with gmail and mailchimp, I believe the same thing is happening with Hubspot newsletters: more
JWLprofiling on May 17, 2023
Ok I imported an email list from the wix platform, I was successfully email out to. 1.I set up a custom email list on hubspot, of 55 recipients from this list 2. Selected and added this list to recipients to send 3, Hit send 4. Ok I imported read more
0 upvote
2 Replies
May 17, 2023 10:49
Ok ty Tom will give this a go
BInsull on May 14, 2023
Hi there HS community, I have an issue with bouncing some emails. The issue is random doesnt happen all the time or to the same recipient email addresses. I get an error message that looks like this: I have successfully sent email to th read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 15, 2023 00:20
Hi @BInsull , Sometimes the receiving email service provider see's HubSpot's attempt to track email activity as a risk. By default, sales more
Jennings_idns on July 19, 2022
I've created a form that is to be used by internal staff. It's when we have a new customer. They populate the fields and then the submission triggers an automated email with their login details. The issue is, every time they fill in the form it is read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
July 19, 2022 07:41
Hi @Jennings_idns , In the Options tab of the forms editor, make sure to check this box. This should solve the issue: Best more
Tommy_GH on March 15, 2022
My company started a newsletter. However we realized most of the email were going to the recipients' spam folder. From the hubspost comunity, I understood that the issue is that we need to update our SPF record with the entry for the Hubspot server read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 15, 2022 07:20
Hi @Tommy_GH , To connect your email sending domain, a Starter subscription is required, see the info box at the beginning of this article: more
WFoster on February 14, 2022
Hi there, On a recent email marketing campaign, I recieved a notice on the HTML click map saying: "Certain click data for links and CTAs won’t be shown on the map for the following reasons: Using a media query to hide or change links and read more
0 upvote
4 Replies
Accepted Solution
Guide | Diamond Partner
February 15, 2022 03:34
Hi @WFoster , So media queries refer to the option to modify the appearance of a page based on a matched set of conditions about the user’s more
VMedicalGroup on February 09, 2022
Hi everyone, I'm not sure if this question was asked a lot but my workplace has a list of emails from customers that used our services in the past. All emails are gathered via. JotForm when the customer was asked to enter their email. There was no read more
Accepted Solution
Hall of Famer | Partner
February 11, 2022 00:36
Hi @VMedicalGroup , (I have to say again that my post does not constitute legal advice.) If you're sending a COVID-19 test result via more
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