Email Deliverability

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MRabassi on April 24, 2024
When looking at my past sequences, I go to look at the bounced contacts for that sequence to try and update those contacts. I am curious, what is the difference between "Finished" and "Error" that is stated next to the contacts? Is there a differenc read more
1 upvote
1 Reply
Top Contributor | Gold Partner
April 24, 2024 12:26
Hi @MRabassi , in that overview, you also see a description of the Status which gives you some more details. You can also click on the status, to se...read more
Jcouch9 on April 03, 2024
Hello, HubSpot community, I'm in the process of setting up an evergreen campaign in workflows, but I'm having trouble getting my alias emails to log consistently. (opens, clicks, replies) I'm using aliases to send these marketing emails to avoi read more
Member
April 03, 2024 13:23
Thanks for the reply. I currently have delays of 10 minutes to test the flows and accuracy. All emails are being sent in-house (same domain, with con...read more
MRitchie3 on April 02, 2024
I am just curious if any other marketers have noticed a significant decline in email open rates starting in February 2024. What are your observations as to why? I'm trying to understand if there's an overall decline in open rates for B2B emails.
0 upvote
3 Replies
Member
April 24, 2024 13:24
Our latest 6 weeks of sends (3 individual emails) to b2b orgs have seen a large decrease. We usually sit around 30% and now we are less than 20%. not...read more
Solved
JSamuel85 on February 20, 2024
Hi, we have a save the date email that has not sent to all we selected. Is this to do with our GDPR settings?
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 20, 2024 09:50
@JSamuel85 the contacts would need to be opted into the subscription type that you chose in the settings tab in marketing email editor: https://kn...read more
Solved
reapandsow on February 06, 2024
With all the new email authentication updates that just happened, I'm wondering if it's best to use another domain to send email from other than my primary domain. I understand that it can be better so your primary domain doesn't get blocklisted fro read more
0 upvote
2 Replies
Accepted Solution
Participant | Gold Partner
February 06, 2024 12:13
I got a good response on Slack from the same question that I wanted to share here and that is to use the same domain. And if your sending from say MS...read more
JPun on February 02, 2024
Hi there - I authenticated with DKIM and DMARC, and we have a SPF record that exists, " This domain has existing SPF record. Check our guidance before including the required data, as it may affect emails you send from other providers.". read more
0 upvote
2 Replies
Most Valuable Member | Elite Partner
February 04, 2024 13:43
Hi @JPun I suggest running a test with https://www.learndmarc.com/ to verify your email domain configuration. While HubSpot suggests adding...read more
Solved
PStelling on January 16, 2024
I'm a Super Admin, but the option to "Unbounce" is not available to me. /Peter
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 16, 2024 07:35
Hi @PStelling , Removing hard bounces requires a Marketing Hub Professional subscription: https://knowledge.hubspot.com/email/how-can-i-send-...read more
Solved
CEllis-Ross on January 15, 2024
Using HubSpot to send an internal comms email to all employees, and the open-rate is showing as 0.24% (2/820) which i know is definitely incorrect as I have spoken to employees!! Can anyone shed any light on to how we fix this, please? It has alway read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 15, 2024 10:56
Hi @CEllis-Ross , Have you checked with your IT about new safeguards against email tracking? If this has worked in the past but stopped workin...read more
ADas11 on January 02, 2024
Hi, Recently we have executed 2 email sequences. Unfortunately, we are not able to track all the email replies. Some replies are trackable with companies, some are with contacts, and some replies are not trackable at all. Please help us to underst read more
0 upvote
1 Reply
Community Manager
January 03, 2024 03:59
Hi @ADas11 , Thanks for reaching out to the Community! I can see that you are a paying customer and currently have a support ticket ope...read more
Solved
DrewSchmidt7 on December 07, 2023
When I reply to an email assigned to me and I Cc a teammate he does not see the email, and no notification addresses this. Am I missing something? Thanks!
1 upvote
1 Reply
Accepted Solution
Key Advisor
December 07, 2023 13:03
Hi @DrewSchmidt7 ! Guessing you all checked Spam, Junk and other folders? Did the email get blocked by a spam filter or sorted into a different fold...read more
Solved
MJP1 on November 28, 2023
Hi, We use the sequencing tool to send out 1-2-1 emails from a connected Outlook inbox and just recently we have been getting issues with Outlook blocking the emails as potential spam and suspending the account. We're not exceeding our send read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
November 28, 2023 16:45
There have been some tightening up of spam rates amongst the big email service providers. But typically a spam complaint comes from a user marking yo...read more
Solved
CCurtis0 on November 24, 2023
Hi there, I need some help on sending one email which id like to send out to my customers who are in that customer lifecycle stage how can I create a list when I have 1,444 of them in my contacts and 805 of them in companies I don't read more
0 upvote
2 Replies
Accepted Solution
Key Advisor
November 24, 2023 05:08
Hi @CCurtis0 When you are sending emails you are always working with contacts and contact filters. For contacts you simply create an activ...read more
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