Email Deliverability

Hi everyone. I have two active email campaigns and they both have high bounce back rates. When emails are sent out, they are causing in box shutdown from our sales team. What can be done to resolve the high bounce rate and stop the mailbox shutdown read more

Hello, basically I'm trying to answer the question "What email infrastructure do I actually need?" for marketing emails with HubSpot. I've constantly seen and read "create an email sending subdomain" but it's fuzzy on if it's as simple as settin read more

Hello, I'm hoping someone can help me follow best practices with a specific use case. Per I'm planning to set up a subdomain as my org's primary sending domain - something like mail.brand.com. This seems to be the recommended way to go for m read more

Hello! I have created a list of bounces to suppress for my client so they will not affect our open rates, along with them living in one place so the client can have a chance to update the bouncing email and have it added back to the general marketi read more

Hi hubspot community, We are using hubspot forms to capture leads from our website with a Demo request form. We have used workflows in order to reply to leads based on some criteria. If they meet the criteria we sent them a marketing campaign read more

My marketing emails are sometimes landing in spam in gmail, and are coming as unverified in outlook with ' via bf05x.hubspotemail.net ' mentioned in the sender's email address. I tried sending multiple times, and without interacting with the e read more

Hi, When making lists of contacts I want to be able to exlude contacts where I get the message "There was an issue sending an email to this contact." I don't want to turn them into a marketing contact. How can I filter them out of a list whe read more

Hi all, We’re experiencing a challenge with how HubSpot handles double opt-in, and I’d like to hear if others are facing the same. As it stands, double opt-in in HubSpot is applied globally and not differentiated by communication type. This read more

Hi As we use Exchange server ( multiple shared functional emails can be shared completely by team members ) with Outlook 365 Email client, I did not find Hubspot Email tool to be used with this combination. We can use some other Email client, bu read more

We previously used MailChimp and consistently saw email open rates around 40%. Since switching to HubSpot, our open rates have dropped significantly, and I’m trying to understand why. Recently, we ran an ad campaign where customers filled out a read more

A few people flagged that they received error messages when clicking links in the email. I know there are issue with uBlock, so I turned my extension off, but the issue kept happening. I turned off my tracking settings for another test, and tha read more

We moved our domain to a new host this month , since when we no longer get notifications when a user submits a live chat, nor do we receive Hubspot marketing emails when we send test emails. It was previously all working fine.