Email Deliverability

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  • Zakiya on September 20, 2019
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • AHuynh1 on January 09, 2022
    1 Replies
    Hi all I have sent emails to my contacts but it looks like only those using Outlook / Teams received the emails. Those who use Gmail never received them including the junk and spam mail boxes. Has anyone seen the similar issues? If so, how ...
    Hall of Famer
    January 09, 2022 21:43
    Hi @OCAMXCLUB , Unfortunately, this is sometimes hard to troubleshoot. This is occurring on the side of the receiving email service provider a...
  • kpangelinan on November 29, 2021
    3 Replies
    We are currently testing emails/workflows and noticed that our emails were automatically sent to spam. We recently sent a campaign where a lot of the emails looked like they hard bounced. Is there a report or something we can do to see how this hap...
    Key Advisor
    December 09, 2021 14:22
    Yeah that could be the issue. Definitely create a strategy that takes into account annoying people to the point where it gets labeled as spam!
  • Solved
    Askarovoren on November 02, 2021
    3 Replies
    Hello community, 1. Is it possible to track if a recipient opened an email if I send the email via Outlook? 2. What do I need to do to be able to track these emails? Thank you,
    Hall of Famer
    November 02, 2021 06:25
    Hi @Askarovoren , Yes, this is one of the main features but might be hindered depending on the recipient's privacy settings in their inbox. ...
  • Solved
    Justanotheruser on October 06, 2021
    2 Replies
    We've had several issues where a client mentions that they haven't gotten any emails from us. When we investigate, Hubspot says: There was an issue sending an email to this contact. This recipient looks invalid. Previous sends to this address...
    October 14, 2021 18:07
    Thank you for taking the time to response, Karsten. Very much appreciated.
  • Anonymous on October 01, 2021
    5 Replies
    Hi everyone, I'm experiencing this weird issue where I'm getting the message, "There was an issue sending an email to this contact," that I cannot seem to get past. When I looked at the contact initially, I did see an error at the top of th...
    Community Manager
    October 05, 2021 05:58
    Hi @Anonymous I am Tiphaine from the Community team and I'm happy to share some light as to what happened here! I can confirm your fir...
  • Solved
    mikebrown on September 28, 2021
    1 Replies
    I find it really annoying that I cannot change the marketing status from within a contact screen. At the moment I have to back out of that screen, search for the contact again and do it from the search screen. Why can't we just change it while w...
    Hall of Famer
    September 28, 2021 21:40
    Hi @mikebrown , You're correct, the options are currently limited to what you can find in this article: Set contacts as marketing I'd ...
  • Solved
    CLeveriza on August 19, 2021
    3 Replies
    In the Hubspot Email Marketing Certification course, it is mentioned that "Every time you send to a list with low engagement and open rates, it hurts your domain’s reputation and therefore your chances of connecting with other customers." Does anyon...
    September 03, 2021 03:36
    Hello CLeveriza, if your domain reputation is bad enough, even your transactional emails—order confirmation emails, shipping notifications, and ...
  • Solved
    Envigo on August 19, 2021
    3 Replies
    Greetings, We have emails we send out weekly, sometimes as many as 3 per week. We do our best to keep our audience very targeted so we are not exceeding our limits with our users. However our marketing team is sent each email and would like to get...
    August 20, 2021 04:03
    Thank you both for your answer, @karstenkoehler I looked in to your solution and I see that option for emails that are non AB test or timezone send...
  • Solved
    JSchneider90 on July 12, 2021
    2 Replies
    Hello, What is the best way to temporarily unsubscribe contacts and re-enter them into emails, e.g. 1 month, 3 months out? Would this be accomplished through a workflow? Thanks, Jack
    July 13, 2021 09:20
    Thank you, @karstenkoehler ! I am presenting this solution to the marketing team. Another solution, on our end, would be to sync a "mute email y/n"...
  • Solved
    CWhite5 on July 07, 2021
    3 Replies
    I understand that from a billing perspective, I cannot set a marketing contact to non-marketing in the same month. But if I set a contact that is marked a marketing contact to a non-marketing contact, will they immediately be excluded from a list I'...
    Hall of Famer
    July 08, 2021 06:58
    Happy to help! 🙂 If you consider your question answered, you can help the community by accepting my post as a solution . Have a great day!
  • Solved
    lstemley on March 10, 2021
    1 Replies
    Hi, When forms are submitted, the notification emails are sometimes sent to Spam and sometimes they aren't. I'm not sure how this works so I was wondering if someone has ran into this problem before and could help. And for a little back...
    Hall of Famer
    March 10, 2021 06:50
    Hi @lstemley , In HubSpot, there's little that you can do about that. Whether an email is being sorted into spam or not depends on the email f...
  • jbotelho on January 20, 2021
    4 Replies
    Last week we had a contact that reported she was unable to fill out any of our HubSpot registration forms. Each time she entered her email, she received a message that her email address was invalid. I tested the forms with several other email addres...
    February 01, 2021 07:31
    Thank you for the explanation @danaland . I understand the rationale behind the global bounce flag. I agree that it should be used to protect email ...
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