Email Deliverability

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Solved
MJMacpherson on December 24, 2024
We have had email deliverability issues from the beginning with our Transactional emails. We purchased the dedicated IP. Someone that is helping us with this needs to know what our dedicated IP Address is for the transactional emails. I can not find read more
0 upvote
2 Replies
Accepted solution
Community Manager
December 26, 2024 05:28
Hi @MJMacpherson , Thanks for reaching out to the Community! You can find the dedicated IP address for transactional emails by navigatin...read more
Solved
AMills96 on December 23, 2024
I am attempting to verify our domain for marketing email purposes. I do not want to use a subdomain as all of our email addresses are already set up and in use for a multitude of other processes and workflows, plus we do not have the budget for anot read more
0 upvote
4 Replies
Accepted solution
Key Advisor
December 26, 2024 11:12
@AMills96 - HubSpot wants you to verify your email sending domain (your root domain) and setup DKIM and SPF records as email providers now requrie...read more
Solved
ISmolin on November 04, 2024
Good day, colleagues, We would like to check why all of our contacts (9000+) are being added to the bounced list. I believe they are being added there even when they receive our email. My colleague emailed a friend about something from our comp read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
November 04, 2024 12:28
@ISmolin well, that list is filtering for the opposite of what's it's supposed to do. If the hard bounce reason is unknown, it means there is no ha...read more
Solved
Robinson-Olsson on October 14, 2024
Some of us are getting our eDM's showing as sent from @bf02x.hs-send.com for example. We are definitely a paid account and it looks like spam to recipients and is sending a lot of our eDM's into client's spam. Any ideas how we can get it to sho read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 15, 2024 00:19
Hi @Robinson-Olsson , The type of email sending address you're sharing is what HubSpot is using when no email sending domain is connected. ...read more
Solved
CWM on September 28, 2024
Looking for some insight. We are a high volume emailer sender to a large CRM, we're well established with good sender reputation and an average bounce rate of around 0.5% Last week an email as part of a work flow returned around 4% bounces, on i read more
0 upvote
3 Replies
Accepted solution
Key Advisor
September 30, 2024 03:14
Hi @CWM Have you checked individual recipients to find out the detailed policy reasons/references that have caused the hard bounce? Most ESP...read more
Solved
SReuven4 on August 26, 2024
Hi there, i have some Hubspot users failing on SPF on my domain i checked there email headers and i can see thats the from address point to Received: from named unknown by gmailapi.google.com im not sure how to fix it please help Thanks read more
0 upvote
3 Replies
Accepted solution
Participant
August 29, 2024 11:58
Hello @SReuven4 , i guess you are using gmail Pro for your company / users. Can you check if it is still doing it if the user disconnect and rec...read more
DarrenTheThird on July 31, 2024
Historically, we usually see less than 5% or less opens on the Chrome 'email client'. However, recently, we've also seen the introduction of Microsoft Edge (around 15%) in our reporting. And we also see occassonal spikes on Chrome - where th read more
Participant
October 30, 2024 07:18
That's a real pity, thanks for letting me know.
Solved
DarrenTheThird on July 30, 2024
In March, we were seeing ORs in late 20s, early 30s %. And getting click rates of nearly 4%. Today, we are sending emails and lucky to get over 10% OR or near 2% CR. It's the same type of content / offers which have been consistently popula read more
1 upvote
4 Replies
Accepted solution
Most Valuable Member | Elite Partner
July 31, 2024 08:48
Hi @DarrenTheThird . With that many years in, it has to be frustrating to see something change this drastically and not be able to chase it down. I ...read more
Solved
MartinLeibi on July 03, 2024
Dear Community, We have the problem that our company does not allow any more SPF entries for security reasons. An SMTP gateway is available as an alternative. Does anyone know whether HubSpot can be configured so that all emails are sent via a g read more
0 upvote
2 Replies
Accepted solution
Hall of Famer
July 03, 2024 07:20
@MartinLeibi While SMTP gateway isn't available, with HubSpot you don't have to add a SPF record despite it being recommended. You can learn more ...read more
Solved
DebSchleede on June 13, 2024
A customer has used the subdomain email.website.com for years for email sending without issue but suddenly HubSpot is failing it for DKIM and SPF. We tried removing and re-adding and now HubSpot prevents it from being used whatsoever. Other subdomai read more
0 upvote
1 Reply
Accepted solution
Hall of Famer
June 13, 2024 20:30
Hi @DebSchleede it looks like it actually can't be added because HS thinks it's connected to another account or for another domain type in the same...read more
Solved
MRabassi on April 24, 2024
When looking at my past sequences, I go to look at the bounced contacts for that sequence to try and update those contacts. I am curious, what is the difference between "Finished" and "Error" that is stated next to the contacts? Is there a differenc read more
1 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
April 24, 2024 12:26
Hi @MRabassi , in that overview, you also see a description of the Status which gives you some more details. You can also click on the status, to se...read more
Solved
Jcouch9 on April 03, 2024
Hello, HubSpot community, I'm in the process of setting up an evergreen campaign in workflows, but I'm having trouble getting my alias emails to log consistently. (opens, clicks, replies) I'm using aliases to send these marketing emails to avoi read more
Accepted solution
Key Advisor
April 03, 2024 11:32
Hi @Jcouch9 Thanks for the additional context! 2 observations: One major thing I have noticed in the workflow is that your delays ...read more
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