Email Deliverability

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Solved
Tnt on April 18, 2024
Just got a complaint from one user that he does not receive his "subscribed content". Looked over his "acitivty" and yes it was suppressed due to low engagement. Due to new email rules f.ex. from Apple... Won't most subscribers be put into the b read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
April 18, 2024 07:19
Hi @Tnt , Depending on your subscription, yes, you can define this centrally: https://knowledge.hubspot.com/marketing-email/what-is-graymail-...read more
Jcouch9 on April 03, 2024
Hello, HubSpot community, I'm in the process of setting up an evergreen campaign in workflows, but I'm having trouble getting my alias emails to log consistently. (opens, clicks, replies) I'm using aliases to send these marketing emails to avoi read more
Member
April 03, 2024 13:23
Thanks for the reply. I currently have delays of 10 minutes to test the flows and accuracy. All emails are being sent in-house (same domain, with con...read more
GHunt5 on March 27, 2024
Situation below: Outreach.io AND Hubspot both sync to the SFDC field "Opt out of all email". In Hubspot, is there a way to segment out the people who opted out through Hubspot and NOT through Outreach or SFDC? Only want people who opted read more
0 upvote
1 Reply
Key Advisor
March 27, 2024 15:31
Hi @GHunt5 These HubSpot Subscriptions are only set by HubSpot, unless you are doing something fancy with API calls. I'm not familiar ...read more
Solved
AlleOtti on March 23, 2024
Hi guys, I have 2 lists with 100 email addresses each, I sent an email message 200 times, but my message was only read 40 times and the page was only opened 20 times. Now I would like to send a new email message to the 160 people who have not read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 24, 2024 02:07
@AlleOtti sure. Create list of contacts who opened: Clone email: Exclude list of contacts who opened: ...read more
Solved
SaferCycling on February 28, 2024
I've sent many emails through Hubspot, but something went wrong with today's send. Instead of showing my name or my email address in the From line in the recipient's inbox, it shows info...@...ee.hs-send.com Once inside the email it shows like thi read more
Accepted Solution
Most Valuable Member | Elite Partner
March 11, 2024 12:46
@5hellos I think this is the new way that emails are sent from free accounts and don't believe that the hubspotfree.hs-send.com is the wrong one. ...read more
Solved
AjayPatel24 on January 26, 2024
Hello, We have seen the message in HubSpot regarding email sending and the need to authenticate/connect your domain to HubSpot as part of stricter guidance from email providers. We want to connect our domain to send marketing automation a read more
Accepted Solution
Hall of Famer | Partner
January 26, 2024 06:45
Hi @AjayPatel24 , It's not possible to say what the exact consequences will be. Email service providers have different policies when it comes ...read more
Solved
OfficialCSM on January 07, 2024
Hello All I sent an email this past Saturday that shows up as "sent" via the portal but was delivered to 0/185 recipients, from a list I created called "master email list". It was (suppose to be) the final third of a series of promotional emails read more
Accepted Solution
Hall of Famer | Partner
January 08, 2024 00:17
Hi @OfficialCSM , When you click Not sent here, HubSpot will show you explanations as to why the emails weren't sent on the right. Can you c...read more
Solved
JHarrison9802 on January 03, 2024
I have the free version and my emails stopped being delivered all of a sudden. Can someone tell me why this happened?
Accepted Solution
Hall of Famer | Partner
January 03, 2024 12:16
Hi @JHarrison9802 , There are multiple potential reasons here. Could you confirm the following? Are you using the marketing contacts fu...read more
Solved
VBhagath on December 21, 2023
Hi, Can you throw more light on linking mails to a subdomain for ensuring better email deliverability? Let's say I own domain xyz.com Does my subdomain need to be mail.xyz.com or should I go in for xyz.in / xyz.org etc? The email mar read more
Accepted Solution
Key Advisor | Diamond Partner
December 21, 2023 04:03
Hey @VBhagath Linking emails to a subdomain to ensure better email deliverability entails creating a CNAME record in the DNS provider and li...read more
Solved
VSurendran on December 20, 2023
Hi all. I am currently unable to send any emails due to 'limit being reached' even though I am nowhere near the limit of 350 for gmail or 5000 for Hubspot
Accepted Solution
Hall of Famer | Partner
December 20, 2023 00:29
Hi @VSurendran , There is a difference between sales emails ( https://knowledge.hubspot.com/email/sales-email-send-limits ) and the limit for ...read more
Solved
AKhakimova on November 28, 2023
Hello! When sending out a regular Marketing email, is it possible to restrcit the "reply-to" option, and have no email be put in the field? Thank you in advance
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 28, 2023 07:02
Hi @AKhakimova , You can enable or disable this setting... ... but it only change where a recipient's reply will go to – the sendi...read more
Solved
tarh33l on November 18, 2023
We're an agency helping one of our clients with their website implementation. Over the last week, we've had two instances where a very large spike in traffic has brought down the live site. After some analysis, we realized that these spikes direct read more
0 upvote
2 Replies
Accepted Solution
HubSpot Moderator
November 20, 2023 10:48
Hi @tarh33l ! Thanks for reaching out, happy to help here! This spike could be related to bot traffic and a good resource to utilize may be thi...read more
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