Email Deliverability

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SarahHerbage on May 17, 2024
Hi there. We have just started using the marketing tool in hubspot and have noticed the open rate of emails is extreamely low. We have never sent marketing email for the company before and the emails we are sending are to the customers. We ha read more
0 upvote
7 Replies
Key Advisor
May 18, 2024 07:53
Hi @SarahHerbage Just to clarify, have you checked and can you confirm that these emails are being shown as delivered in HubSpot? You can se...read more
pd22 on May 08, 2024
Hi, Have been witnessing very low open and click through rates for our emails. Have already gone through some of the past discussions on the HubSpot community and general resources. Things that have already been explored or underway: - wor read more
Member
May 09, 2024 00:06
Hey pd22! What I would suggest is to check and implement the following things which might improve your open and click rates 1. Check the number o...read more
Solved
SSahare on April 29, 2024
Hi I need to send an email to my contacts based on their addresses (location/zip codes), all of whom have not provided their email addresses. It is feasible in Hubspot?If possible, please assist me in resolving this. Thanks
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 29, 2024 05:43
Hi @SSahare , all of whom have not provided their email addresses Marketing email sending in HubSpot requires an email address. Even if ...read more
Solved
CYapici on April 25, 2024
We have multiple automated emails that are sent upon form submission. We have been receiving these errors and now it is getting out of hand. The error is that HubSpot keeps trying to send automated emails, before the users verify their mail addres read more
Accepted Solution
Hall of Famer | Partner
April 25, 2024 10:07
@CYapici yes, this is indeed the best practice for workflows in portals with enabled double opt-in 🙂
brannylin on April 25, 2024
Hi! Is there any way I can prevent my marketing emails from soft bouncing due to the recipient's email security filter?
0 upvote
1 Reply
Hall of Famer | Partner
April 25, 2024 06:08
Hi @brannylin , This is to some extent a black box, but here are the things you can do: Make sure your email sending domain is fully authe...read more
Solved
Tnt on April 18, 2024
Just got a complaint from one user that he does not receive his "subscribed content". Looked over his "acitivty" and yes it was suppressed due to low engagement. Due to new email rules f.ex. from Apple... Won't most subscribers be put into the b read more
1 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
April 18, 2024 07:19
Hi @Tnt , Depending on your subscription, yes, you can define this centrally: https://knowledge.hubspot.com/marketing-email/what-is-graymail-...read more
Jcouch9 on April 03, 2024
Hello, HubSpot community, I'm in the process of setting up an evergreen campaign in workflows, but I'm having trouble getting my alias emails to log consistently. (opens, clicks, replies) I'm using aliases to send these marketing emails to avoi read more
Member
April 03, 2024 13:23
Thanks for the reply. I currently have delays of 10 minutes to test the flows and accuracy. All emails are being sent in-house (same domain, with con...read more
GHunt5 on March 27, 2024
Situation below: Outreach.io AND Hubspot both sync to the SFDC field "Opt out of all email". In Hubspot, is there a way to segment out the people who opted out through Hubspot and NOT through Outreach or SFDC? Only want people who opted read more
0 upvote
1 Reply
Key Advisor
March 27, 2024 15:31
Hi @GHunt5 These HubSpot Subscriptions are only set by HubSpot, unless you are doing something fancy with API calls. I'm not familiar ...read more
Solved
AlleOtti on March 23, 2024
Hi guys, I have 2 lists with 100 email addresses each, I sent an email message 200 times, but my message was only read 40 times and the page was only opened 20 times. Now I would like to send a new email message to the 160 people who have not read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 24, 2024 02:07
@AlleOtti sure. Create list of contacts who opened: Clone email: Exclude list of contacts who opened: ...read more
Solved
SaferCycling on February 28, 2024
I've sent many emails through Hubspot, but something went wrong with today's send. Instead of showing my name or my email address in the From line in the recipient's inbox, it shows info...@...ee.hs-send.com Once inside the email it shows like thi read more
Accepted Solution
Most Valuable Member | Elite Partner
March 11, 2024 12:46
@5hellos I think this is the new way that emails are sent from free accounts and don't believe that the hubspotfree.hs-send.com is the wrong one. ...read more
Solved
AjayPatel24 on January 26, 2024
Hello, We have seen the message in HubSpot regarding email sending and the need to authenticate/connect your domain to HubSpot as part of stricter guidance from email providers. We want to connect our domain to send marketing automation a read more
Accepted Solution
Hall of Famer | Partner
January 26, 2024 06:45
Hi @AjayPatel24 , It's not possible to say what the exact consequences will be. Email service providers have different policies when it comes ...read more
Solved
OfficialCSM on January 07, 2024
Hello All I sent an email this past Saturday that shows up as "sent" via the portal but was delivered to 0/185 recipients, from a list I created called "master email list". It was (suppose to be) the final third of a series of promotional emails read more
Accepted Solution
Hall of Famer | Partner
January 08, 2024 00:17
Hi @OfficialCSM , When you click Not sent here, HubSpot will show you explanations as to why the emails weren't sent on the right. Can you c...read more
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