JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

Email Deliverability

Search Email Deliverability for solutions or ask a question

Solved

SamStAmour on May 26, 2025

Discrepancy: Email subscription "has opted out of" *VS* Contact property "Opted out of email: ..."

I ran some tests trying to find the exact numbers of unsubscribed contacts from various subscription types, and I noticed some discrepancy between the 2 ways to identifies opt outs. Question: When creating a list, should I expect to see th read more

Reply Email Deliverability Lists

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 26, 2025 10:20

Hi @SamStAmour , They should indeed match up – I would flag this with HubSpot support in-app directly, via chat or email. I assume it has to d...read more

JWilAviation on November 07, 2023

List numbers not adding up

We uploaded a list of contacts that was about 65.8K for our most recent monthly email. Hubspot tells us that they delivered only 17k. Then they tell us that there were 65k that were not delivered. In what world does 17+65=65.8? Exact numbers: List=6 read more

Reply Lists

0 upvote

5 Replies

karstenkoehler

Hall of Famer | Partner

November 07, 2023 23:33

Hi @JWilAviation , It's hard to say what exactly is going on, this might be a bug. I'd recommend submitting a ticket with HubSpot support via ...read more

Solved

fsanli on February 08, 2023

How to create this list

Hi, I sent the person below an e-mail which he didn't receive. I'm trying to create a list which consists people like him who I sent mail on Hubspot but didn't receive it to turn them into non-marketing contacts at the end of the month. The thing is read more

Reply Email Deliverability Lists

0 upvote

2 Replies

Accepted solution

franksteiner79

Recognized Expert

February 08, 2023 14:00

Hi @fsanli That depends on the reason why this email wasn´t send to the contact. Can you go into the marketing email, look for the contact...read more

Solved

pmourad on December 15, 2020

Do I need to choose an "opt-out list" when sending my emails?

Hi! I'm new to this so please be patient 🙂 I created my users list with all the email addresses I want to send my email to. Right below the "Send to" dropdown field, there's the "Do not send to" and a dropdown menu as well. I do not see the un read more

Reply Email Deliverability Lists

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 15, 2020 11:46

Hi @pmourad , Contacts who have unsubscribed from all email / opted out of all email are automatically suppressed from your email sends. ...read more

paxton on March 07, 2017

Email Bounces and how they affect contact eligibility

HubSpot sends emails on your behalf, and if the email bounces (can not be delivered) HubSpot receives the bounceback message. Email servers explain why the email bounced within the bounce message. The server response is often overlooked by the untra read more

Reply Account Email Lists

18 upvotes

20 Replies

sarahdecarlo

Participant

May 03, 2023 10:05

Hi paxton, thank you for this detailed overview! I'm seeing a bounce reason not included on your list called "filtered." What is the definition for t...read more

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

How Do You Manage Sales Sequences vs. Marketing Emails in HubSpot?

Looking for a way to automatically opt out auto-responders for people who have left their company