Email Deliverability

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GMI42 on April 29, 2025
I got an error today in sending a marketing email, that a known contact who I have never had a bounce issue with, has previously been hard bounced on 5th March because email was too large. I not only haven't sent large emails, but I didn't send read more
0 upvote
2 Replies
Community Manager
May 02, 2025 18:43
Hi @GMI42 ! I am happy to take a look at the bounced address for you 😊 Can you DM me the email address and a screenshot of prior email communicat...read more
Solved
thedeepself on April 17, 2025
Hello when I send email through hubspot, a gmail recipient shows the warning "images in this message are hidden" and then suggests to the email reader to report spam. I've tried 2 different things to turn off the hidden pixels that hubspot puts read more
1 upvote
5 Replies
Accepted solution
Top Contributor | Gold Partner
April 24, 2025 23:37
@thedeepself , you can try sending your email to an email tester tool like https://www.mail-tester.com/ Review the analyzed email HTML contents;...read more
Solved
TimRussell on March 14, 2025
We moved our domain to a new host this week, since when we no longer get notifications when a user submits a Hubspot form, nor do we receive Hubspot marketing emails when we send test emails. It was previously all working fine. Our forms & read more
0 upvote
5 Replies
Accepted solution
Community Manager
March 17, 2025 05:01
Hi @TimRussell , Thank you for reaching out. I believe the issue was caused by the email bouncing on our end. I’ve looked into it and hav...read more
Solved
Finnvilla on March 03, 2025
Hello, For some reason hubspot is not sending anymore copy of the forms as usually did over the years. We´ve spoken with our domain administrator and everything looks correct. I really don´t understand why stopped, because we didn´t break appa read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Partner
March 03, 2025 04:58
@Finnvilla in that case, HubSpot might indeed have registered a soft bounce, yes. Sadly, this cannot be resolved here, as this is a user-to-user co...read more
Solved
philippmn on January 06, 2025
Dear Hubspot pros, I already spent hours of reading through Hubspot community entries and help pages but I am still confused. Maybe someone can help us. Our Problem: Since Feb 2024, our email address is transformed by Hubspot from info@domain. read more
0 upvote
8 Replies
Accepted solution
Hall of Famer | Partner
January 06, 2025 09:00
Hi @philippmn , This cannot be solved in the free tools, no. You would have to upgrade to one of the subscriptions mentioned at the beginning ...read more
Solved
HAmalfi on November 01, 2024
How can i solve that my hubspot account no longer will send emails. We had a notification rhat we had too many hard bouncbacks, so we cleansed our data but we still cant send. Please advise? Thanks HAmalfi
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 01, 2024 10:56
Hi @HAmalfi , What exactly is the notice that you're seeing in the email marketing tool? If you're on the free tools and it says that the susp...read more
Solved
AIStudios on October 25, 2024
Hi, we have just sent out a marketing email, and the sent-by info in the subject line - which earlier was nicely showing our company name - shows our Hubspot email address + the reply to our real email address is not working. The test email on the 2 read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
October 25, 2024 07:26
@AIStudios if it has worked until now, unfortunately that was not by design or you were potentially on a free trial for what's otherwise paid funct...read more
Solved
OVimetra on October 22, 2024
Tengo un problema que no sé si puedo resolver de alguna manera y qué tampoco entiendo muy bien a qué se debe. Tengo la herramienta gratuita de Hubspot y la utilizo para varios formularios que tengo en la web (descarga de documentos) así cómo para e read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 22, 2024 05:01
Hola @OVimetra , Si estás usando el CRM gratuito, entonces desafortunadamente no, no hay nada que puedas hacer. HubSpot utiliza sistemas para ...read more
HopmogWebmaster on October 17, 2024
problem is that a recent marketing email was sent out and all contacts with an Apple email account have received a Hard Bounce and so will no longer receive any of our emails. The reason given was Rejected by recipient's email security filter P read more
0 upvote
2 Replies
October 21, 2024 14:00
I've not had any feedback on un bouncing those of our members who have been hit by this. It appears that a link we had in the email allowing members ...read more
Solved
MJahnel on October 02, 2024
Hello everyone, We would like to send out a newsletter but are having problems sending it. The mails are sent by Hubspot, but are not delivered (Sent to 0, Delivered to 0) although they should be sent to at least 2 recipients in our test. Even if read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 02, 2024 05:59
Hallo @MJahnel , es gibt diverse Gründe, warum eine E-Mail nicht versendet wird. Was wird im Tab "Empfänger" der E-Mail unter "Nicht gesendet"...read more
Solved
TanjaFive2one on October 02, 2024
Hello Why does my private email address always get "deactivated" shortly after I associate it to HubSpot? It says: Your inbox has been disconnected from HubSpot Your email inbox has been disconnected from your HubSpot account. This connecti read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 02, 2024 04:00
Hi @TanjaFive2one , I had issues like this in the past and typically it's due to the provider of the email address. You would have to work wit...read more
Solved
MKnight8 on July 23, 2024
Very confusing communications in HubSpot!!!! 1 Have been sending to around 1300 but this time it only sends to 3-400 - don;t understand why 2 Happy to remove unenged contacts etc but all your guides don't match what I see so are useless If y read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
July 23, 2024 03:29
@MKnight8 wrote: Who am I talking to? Are you Hubspot employee or user ? Please see my signature in the community, I'm a HubSpot freelancer, n...read more
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