Email Deliverability

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Solved
JCat95 on April 05, 2024
Hi folks, I'm using the free tier. I sent out a small marketing email for my first attempt at using this cool system. However, all the recipients received errors when they clicked "reply". I understand that HubSpot needs to use one of its own do read more
0 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
April 09, 2024 10:53
Thank you for the additional details @JCat95 , I can confirm there have been some strange issues arising related to recent changes with sending emai...read more
Solved
ArtRobinWrites on March 29, 2024
Hi, thanks for your time. I have automated a follow-up email that auto-sends when a prospect subscribes to my website via a hubspot form. I tested the automated follow-up email, and it appears as spam because it's not showing as sent from the read more
0 upvote
5 Replies
Accepted Solution
Community Manager
April 04, 2024 12:23
Hello @ArtRobinWrites , I understand your frustration and I acknowledge that the communication tools that HubSpot offers are complex – I b...read more
FFoundation-R on March 21, 2024
Is there a way to add a DMARC policy to our DNS provider (like godaddy) that will allow HubSpot to send emails on our behalf? We are using free tools and upgrading to starter isn't in our budget. We are getting this message when sending marketing em read more
0 upvote
1 Reply
Hall of Famer | Partner
March 21, 2024 10:14
Hi @FFoundation-R , Email authentication requires a Marketing, Sales, Service or CMS Starter subscription, see here: https://knowledge.hubspo...read more
Solved
SaferCycling on February 28, 2024
I've sent many emails through Hubspot, but something went wrong with today's send. Instead of showing my name or my email address in the From line in the recipient's inbox, it shows info...@...ee.hs-send.com Once inside the email it shows like thi read more
Accepted Solution
Most Valuable Member | Elite Partner
March 11, 2024 12:46
@5hellos I think this is the new way that emails are sent from free accounts and don't believe that the hubspotfree.hs-send.com is the wrong one. ...read more
FCuffaro on February 26, 2024
Hi, I'm using the free tools and since the beginning of febrauryI have noticed that email sent through hubspot using my email address regularly registered have their sender address changed to an hubspot domain address but are regularly delivered read more
0 upvote
1 Reply
Participant
February 26, 2024 08:46
Thanks a lot Miles!
Solved
GCatoni on February 08, 2024
Bonjour, j'utilise Hubspot pour envoyer une newsletter hebdomadaire depuis + d'un an Le taux de réception est systématiquement > 99,9% Sauf sur l'envoi de ce jour où toutes les adresses Gmail de ma cible sont tagguées "Rejetés temporaire read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 08, 2024 07:58
Bonjour @GCatoni , Google a récemment introduit de nouvelles directives concernant les courriels : https://blog.google/products/gmail/gmail-s...read more
Solved
JHarrison9802 on January 03, 2024
I have the free version and my emails stopped being delivered all of a sudden. Can someone tell me why this happened?
Accepted Solution
Hall of Famer | Partner
January 03, 2024 12:16
Hi @JHarrison9802 , There are multiple potential reasons here. Could you confirm the following? Are you using the marketing contacts fu...read more
JParmar6 on January 03, 2024
Desired email send time window is unavailable
0 upvote
1 Reply
Hall of Famer | Partner
January 03, 2024 02:26
Hi @JParmar6 , Can you share a bit more context? Where exactly are you seeing this? Can you share a screenshot?
Solved
NAkhtar on December 15, 2023
Hey there, I need help in email template. Right now we have more the 20 email owners and we are using the separate template for each. Now i want that I can use only one template with conditions. If the user name is "John" then eamil template show Jo read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 15, 2023 13:40
Hi @NAkhtar , If by user name you're referring to the contact owner, this is easily set up. In the Settings tab of the marketing email edito...read more
Solved
RAwais9 on December 05, 2023
We are using outlook for mass-marketing. Recently we have bought a new domain for marketing, but our emails are not delivered. Can anyone guide me on how to fix it?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 05, 2023 14:57
Hi @RAwais9 , Can you please confirm if you're referring to HubSpot sales emails or to HubSpot marketing emails? You're mentioning Outlook ema...read more
AAlexantrov on November 30, 2023
Dear all, Kindly seeking out for your assistance. I made an test email campaign to two of my personal email addresses but the emails were not delivered. (not in spam). I contacted the support via Chat they informed me that this could be due to t read more
0 upvote
2 Replies
Community Manager
December 07, 2023 11:46
Thank you for letting us know that it was solved @AAlexantrov ! Kindly, Pam
Solved
CPaul9 on November 24, 2023
I'm on a free account. I've created a form to collect potential clients info to send them a free pdf guide, all good so far. On the automation tab, I pressed 'create this workflow' I tested out the form but didn't receive a follow up email. T read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
November 24, 2023 10:53
Hi @CPaul9 , What do you see in the Automation tab of your form? The free CRM lets you create one follow-up email – which you need to set up...read more
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