Email Deliverability

Hi, We have a situation where we have a always had a handful of people opt out of our subscription types, but then later come in and fill out a form, and then sometimes complain that they didn't get the email with the content they requested (becaus read more

I'm wondering if anyone else is having major reporting issues for email open rates. For the past 6 weeks, all of our marketing emails are showing 90–100% open rates, including long-standing member lists that historically averaged 30–40%. Some read more

I have a bit of a strange one. Most materials I can find online say that it is not possible to send a test marketing email to someone who is not a user in your account. This is fine, and had always been my assumption. However, a colleague pointed read more

Has anyone else experienced a decline in open and click-through rates since Q1? We moved from Pardot to HubSpot earlier this year, and our metrics were stable at first. However, since launching our initial HubSpot campaign in February, both OR and C read more

Hi there, I want to know how long sequences track email opens, click, replies, etc. after the sequence ends. Does it collect data indefinitely, seven days, or another time period? This is specifically for the enterprise subscription. Thank y read more

I have a client who says they are using EmailEngine to use variants of their email addresses to avoid being labeled as spam. What exactly is EmailEngine and how does this setup work? I'm trying to further understand it to know if it really is somet read more

My organization is new to HubSpot and has the Sales Enterprise subscription. One of the business development reps sent out an email campaign to approx 1,500 contacts. We realized today that there is a 1,000 daily email limit for sequences, so ma read more

Outlook 365 has begun rendering HubSpot emails incorrectly - It's adding double spaces and stacking the footer slices on top of each other instead of next to each other. Usually, I would assume this is a *me* issue, but when I preview the email read more

Hi there, we have an onboarding workflow with 4 emails and the first in the series has been stopped because of a 2.55% bounce rate (on 45,000 successful deliveries). Now new leads cannot move through our onboarding funnel. Should I just clone the em read more

We're currently in the process of setting up HubSpot for our marketing emails, and I wanted to touch base with you regarding some DNS aspects in regards to our exchange based email. At present, our mydomain.com (example) domain lacks DMARC or DK read more

Hello, Has anyone had any successes with a re-engagement campaign? We are currently in the process of launching this but concerned that a lot of our customer contacts are part of the unengaged contacts. We are hesitant to just remove them from our m read more

Hello, We'd like to add a gmail group email address to "reply to" address of our marketing emails and connect that email adress to Hubspot so we can also follow up any replies in contact's activity tab. Is this possible?