Email Deliverability

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Solved
AWilling on March 06, 2025
I have a bit of a strange one. Most materials I can find online say that it is not possible to send a test marketing email to someone who is not a user in your account. This is fine, and had always been my assumption. However, a colleague pointed read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 07, 2025 00:12
Hi @AWilling , I justed tested this in my own portal, one test email to a registered user, one test email to an email addresses added on the g...read more
Solved
MarlaM3y on October 31, 2024
Has anyone else experienced a decline in open and click-through rates since Q1? We moved from Pardot to HubSpot earlier this year, and our metrics were stable at first. However, since launching our initial HubSpot campaign in February, both OR and C read more
1 upvote
6 Replies
Accepted solution
Most Valuable Member | Diamond Partner
November 05, 2024 11:28
Hey there @MarlaM3y and welcome to the Community! In addition to what @ScottPennwood offered, and the solutions listed from @BérangèreL , I also...read more
KtlynThomas on September 20, 2024
Hi there, I want to know how long sequences track email opens, click, replies, etc. after the sequence ends. Does it collect data indefinitely, seven days, or another time period? This is specifically for the enterprise subscription. Thank y read more
0 upvote
1 Reply
Community Manager
September 20, 2024 17:05
Hi @KtlynThomas ! Welcome to the Community-- happy to have you here 😊 Great question! This Knowledge Base article outlines the definition...read more
Solved
jdv123 on September 17, 2024
I have a client who says they are using EmailEngine to use variants of their email addresses to avoid being labeled as spam. What exactly is EmailEngine and how does this setup work? I'm trying to further understand it to know if it really is somet read more
0 upvote
2 Replies
Accepted solution
Key Advisor | Elite Partner
September 17, 2024 15:48
Hi @jdv123 ! Gauging if they need it or not would depend on how many times their emails are getting flagged as spam. Can you tell this in HubSpot or...read more
Solved
KtlynThomas on August 23, 2024
My organization is new to HubSpot and has the Sales Enterprise subscription. One of the business development reps sent out an email campaign to approx 1,500 contacts. We realized today that there is a 1,000 daily email limit for sequences, so ma read more
0 upvote
1 Reply
Accepted solution
Community Manager
August 23, 2024 17:41
Hi @KtlynThomas ! Welcome to the Community-- happy to have you here 😊 Great question! Typically when we see errors in HubSpot, the (i) ic...read more
WOBrien on June 20, 2024
Outlook 365 has begun rendering HubSpot emails incorrectly - It's adding double spaces and stacking the footer slices on top of each other instead of next to each other. Usually, I would assume this is a *me* issue, but when I preview the email read more
1 upvote
2 Replies
Participant
June 24, 2024 13:49
Same! Just noticed it today. I send test emails to my Outlook inbox daily and have never experienced this problem before.
Solved
HHoward on May 03, 2024
Hi there, we have an onboarding workflow with 4 emails and the first in the series has been stopped because of a 2.55% bounce rate (on 45,000 successful deliveries). Now new leads cannot move through our onboarding funnel. Should I just clone the em read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
May 04, 2024 00:40
Hi @HHoward , Cloning would be the fastest fix, but I'd recommend reaching out to your HubSpot customer success manager or to HubSpot support ...read more
Solved
Timbrowntown on April 16, 2024
We're currently in the process of setting up HubSpot for our marketing emails, and I wanted to touch base with you regarding some DNS aspects in regards to our exchange based email. At present, our mydomain.com (example) domain lacks DMARC or DK read more
0 upvote
4 Replies
Accepted solution
Key Advisor | Platinum Partner
April 17, 2024 10:27
These are good questions. HubSpot allows granular control on who can do what in the platform. For example, you could have 10 users in your Hub...read more
Solved
EKopec on April 10, 2024
Hello, Has anyone had any successes with a re-engagement campaign? We are currently in the process of launching this but concerned that a lot of our customer contacts are part of the unengaged contacts. We are hesitant to just remove them from our m read more
0 upvote
1 Reply
Accepted solution
Hall of Famer
April 10, 2024 10:30
@EKopec re-engagement campaigns can be very effective if you're content is aligned with where they are in the buyer journey - it can also be heavil...read more
Solved
06401 on April 10, 2024
Hello, We'd like to add a gmail group email address to "reply to" address of our marketing emails and connect that email adress to Hubspot so we can also follow up any replies in contact's activity tab. Is this possible?
0 upvote
1 Reply
Accepted solution
Community Manager
April 11, 2024 06:05
Hi @06401 , Thanks for reaching out to the Community! Just to confirm, are you seeking to link a team address to set it up as your '...read more
Solved
SMomo on March 21, 2024
My email address is showing no authentication in the inbox. The domain is hosted by Godaddy. How do I authenticate it? Any Suggestions?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 21, 2024 04:26
Hi @SMomo , The necessary steps are explained here: https://knowledge.hubspot.com/marketing-email/manage-email-authentication-in-hubspot ...read more
Solved
RJRao on March 18, 2024
Hi, Is this possible to send resumes from the the HubSpot forms to email id. Currently, it is sending a notification email but I want the resumes in attachment only. Is this possible?
0 upvote
2 Replies
Accepted solution
Key Advisor
March 19, 2024 08:44
Alternatively to what has been mentioned, Hubspot is not really marketed as an ATS (application tracking system) and depending on your needs of your ...read more
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