Email Deliverability

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Solved
durentboi on March 10, 2025
Please help me someone. I am new to email marketing and I've been sending test emails to my other gmail accounts but these emails keep ending up in the promotions tab. How do I make my emails land in inbox tab. I am using sender.net as my ESP read more
1 upvote
9 Replies
Accepted solution
Most Valuable Member | Platinum Partner
March 28, 2025 14:10
Hi @durentboi and welcome to the Community. I want to share a few resources with you. I recently went through a pretty good certification course on...read more
Solved
LeadGeneration on August 10, 2023
hello, marketing emails sent through HubSpot to my leads are landing in the Junk /spams, I need to make sure my emails are received by my leads in their inbox not junk or spam.
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 11, 2023 00:19
Hi @LeadGeneration , This is a common problem, unfortunately. Could you confirm that you have connected your email sending domain and se...read more
Solved
ndaniyel on September 28, 2020
I just created a new email and about to send it out , but im getting the following error. My email contains links to my website Warnings Some of your links contain HubSpot tracking parameters. These parameters will be overwritten. You sho read more
0 upvote
7 Replies
Accepted solution
Hall of Famer | Partner
September 28, 2020 09:46
Hi @ndaniyel , I just noticed that these settings are only available to Marketing Hub Professional or Enterprise users, see here . If you are...read more
Solved
mubashir on August 28, 2020
1:- We want to segment "healthy" leads from "dead" leads and then create a 3rd segment of those in-between. The overall goal is to send healthy leads daily emails, dead leads maybe once a month and then test w/ the in-between. 2:- Sending te read more
Accepted solution
Hall of Famer | Partner
August 28, 2020 13:42
Hi @mubashir , Sending your e-mails from multiple subdomains is a way to protect your sending reputation, indeed. By using sudomains for email...read more
Solved
willemsworks on August 10, 2020
Hi All, When I send a new, blank email to a contact from within Hubspot, it appears in the sent-items folder of my connected mailbox. But when i send a reply to a message sent earlier (like a reminder) or when i respomnd to a reply from that con read more
Accepted solution
HubSpot Alumni
August 10, 2020 09:23
Hello @willemsworks , This section of the community is focused on the Marketing Email Tool. I would reccomed posting your question in the CR...read more
Solved
benmj320 on August 09, 2020
Hello, Can someone please advise on how to contest, restore or activate email marketing capabilities? I recieved notice that my account is not eligible and that my appeal was denied. In looking into the potential cause, it's because of "high boun read more
0 upvote
1 Reply
Accepted solution
HubSpot Alumni
August 10, 2020 09:20
Hello @benmj320 , The message you are descirbing indicates that your account is not eligable for access to the marketing email tool. Some Hu...read more
Solved
RaphaelMode on July 20, 2020
Hello, I need your help pls. My Account is locked for sending E-Mails since my last Newsletter. I added an old mailing List to my actual Mailining list. The Bounce Rate was higher than normal (about 10%)... Now i am banned. What can i do to g read more
0 upvote
1 Reply
Accepted solution
HubSpot Alumni
July 20, 2020 10:39
Hello @RaphaelMode , We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we h...read more
Solved
Isegno on July 08, 2020
Topic: If you send an email from HubSpot that results in a high rate of negative engagement (e.g. bounces, spam reports), your email account will be placed in a suspension state. To resolve the issue, create lists to segment your contacts ba read more
0 upvote
2 Replies
Accepted solution
HubSpot Alumni
July 08, 2020 13:23
Hello @Isegno , Here is an article that can help you to clean up your lists for better deliverability.
Solved
MegCB on June 12, 2020
We use your platform to send out our weekly internal newsletter, in May the emails were working well, being delivered, sent and opened. Since June, over half of the people on the email list (myself included) aren't receiving the email through, even read more
Accepted solution
HubSpot Alumni
June 12, 2020 14:53
Hello @MegCB , This article might help: https://knowledge.hubspot.com/email/why-didn-t-my-contact-receive-an-email-even-though-the-email-s...read more
Solved
gradye80 on May 06, 2020
I tried a paid version of hubspot trial but because one person marked me as spam I was shut off of sending out marketing emails. I fell well within the paramaters of the below rules and every single person opted in to my email list in berson at tra read more
0 upvote
6 Replies
Accepted solution
HubSpot Alumni
May 12, 2020 09:53
Hello @gradye80 , Account number 6919200 was manually suspended after HubSpot's abuse desk received a complaint that an unsocilcited bulk messa...read more
Solved
MattiRadioMedia on February 17, 2020
Hi, We have started to use Hubspot in our sales and we are very happy. Now, Sales team wanted to start having own email-marketing via Hubspot and first cases have been very good. We imported more contacts from our previus CRM-software and trie read more
Accepted solution
HubSpot Alumni
February 18, 2020 10:22
Hello @MattiRadioMedia , We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we...read more
Solved
hssandesh on October 20, 2019
Hi, I just signed up for the free account and my email marketing is disabled. I haven't even imported the contacts yet. I contacted the support team who said its blocked and they can't reveal the reason. I'm surprised though since mine is a new accou read more
1 upvote
6 Replies
Accepted solution
Community Manager
October 21, 2019 21:55
Hi @hssandesh , Thank you for reaching out to HubSpot Community. I looked at your account status from your email address. Our automat...read more
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