Email Deliverability

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Solved
LeadGeneration on August 10, 2023
hello, marketing emails sent through HubSpot to my leads are landing in the Junk /spams, I need to make sure my emails are received by my leads in their inbox not junk or spam.
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
August 11, 2023 00:19
Hi @LeadGeneration , This is a common problem, unfortunately. Could you confirm that you have connected your email sending domain and se...read more
Solved
ndaniyel on September 28, 2020
I just created a new email and about to send it out , but im getting the following error. My email contains links to my website Warnings Some of your links contain HubSpot tracking parameters. These parameters will be overwritten. You sho read more
0 upvote
7 Replies
Accepted Solution
Hall of Famer | Partner
September 28, 2020 09:46
Hi @ndaniyel , I just noticed that these settings are only available to Marketing Hub Professional or Enterprise users, see here . If you are...read more
HubSisNOTforSME on September 08, 2020
So, this is my story. I work for a small insurance business and spent the last 3 months to implement HubSpot in the company and after all that effort just realised their rules are actually above the European regulation and clueless on the needs read more
0 upvote
7 Replies
Community Manager
November 17, 2023 09:39
Hi @LHeron - that sounds frustrating, I'm sorry to hear about your experience. It appears someone on our team reached out to you shortly after this...read more
Solved
mubashir on August 28, 2020
1:- We want to segment "healthy" leads from "dead" leads and then create a 3rd segment of those in-between. The overall goal is to send healthy leads daily emails, dead leads maybe once a month and then test w/ the in-between. 2:- Sending te read more
Accepted Solution
Hall of Famer | Partner
August 28, 2020 13:42
Hi @mubashir , Sending your e-mails from multiple subdomains is a way to protect your sending reputation, indeed. By using sudomains for email...read more
natsumimori on August 21, 2020
Looking for resources on email deliverability and Marketing email best practices? Here is a list of resources to help you get started! Knowledge base article: Not receiving HubSpot system or notification emails read more
Member
February 27, 2022 02:02
Hie l am new at this site l want to start marketing here please can you help me to know more about marketing
Grow2020 on August 11, 2020
I want to amend the 'sent address' for emails Im sending out. I added the email address and it required me to verify it. But no matter what I do, I am not getting the verification email. I have had 3 sessions with your 'support' team, but none can h read more
0 upvote
2 Replies
Member
August 12, 2020 05:34
Hi Sharon, No its a different email address. The one Im using on this is the one I set up my Hubspot ac with. The other one that I want to use is...read more
Solved
willemsworks on August 10, 2020
Hi All, When I send a new, blank email to a contact from within Hubspot, it appears in the sent-items folder of my connected mailbox. But when i send a reply to a message sent earlier (like a reminder) or when i respomnd to a reply from that con read more
Accepted Solution
HubSpot Product Team
August 10, 2020 09:23
Hello @willemsworks , This section of the community is focused on the Marketing Email Tool. I would reccomed posting your question in the CR...read more
Solved
benmj320 on August 09, 2020
Hello, Can someone please advise on how to contest, restore or activate email marketing capabilities? I recieved notice that my account is not eligible and that my appeal was denied. In looking into the potential cause, it's because of "high boun read more
0 upvote
1 Reply
Accepted Solution
HubSpot Product Team
August 10, 2020 09:20
Hello @benmj320 , The message you are descirbing indicates that your account is not eligable for access to the marketing email tool. Some Hu...read more
wribeiro on August 04, 2020
I'm in trouble to check if the email is correct. All the email images appeared broken. Is there any problem with the app?
0 upvote
1 Reply
Key Advisor
August 05, 2020 05:17
Hi, Where are you seeing this preview? Is it from your outlook? If so, usually images in outlook do not show, it is how the system works.
Solved
RaphaelMode on July 20, 2020
Hello, I need your help pls. My Account is locked for sending E-Mails since my last Newsletter. I added an old mailing List to my actual Mailining list. The Bounce Rate was higher than normal (about 10%)... Now i am banned. What can i do to g read more
0 upvote
1 Reply
Accepted Solution
HubSpot Product Team
July 20, 2020 10:39
Hello @RaphaelMode , We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we h...read more
KAnd on July 13, 2020
Does anyone know of or have suggestions for a good workaround strategy regarding the Send Frequency Cap tool? My team has the Professional subscription, and from what I read the Send Frequency Cap tool is only available through Enterprise. However read more
0 upvote
2 Replies
HubSpot Moderator
July 22, 2020 10:46
Hi @KAnd , I work in MOps at HubSpot and the way we do this is we created a property called "Sends Since Last Engagement" where we basically define...read more
Solved
Isegno on July 08, 2020
Topic: If you send an email from HubSpot that results in a high rate of negative engagement (e.g. bounces, spam reports), your email account will be placed in a suspension state. To resolve the issue, create lists to segment your contacts ba read more
0 upvote
2 Replies
Accepted Solution
HubSpot Product Team
July 08, 2020 13:23
Hello @Isegno , Here is an article that can help you to clean up your lists for better deliverability.
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