Hi HubSpot Team, We are using the Free Plan. One of our internal email addresses, [email], stopped receiving form submission notifications since May 20 . The email is correctly listed in the form notification recipients It was receivi read more

Hi Community, We've been using HubSpot Free to collect leads through our form and send internal notifications to multiple team emails. Since May 20 , one recipient has stopped receiving notifications even though: They were receiving them b read more

I ran some tests trying to find the exact numbers of unsubscribed contacts from various subscription types, and I noticed some discrepancy between the 2 ways to identifies opt outs. Question: When creating a list, should I expect to see th read more

Hi Hubspot community, We are encountering a strange issue, and any insights will be appreciated. We usually alternate the sender of our marketing emails between our two directors. However, we've recently noticed a consistent 4-5% difference read more

I got an error today in sending a marketing email, that a known contact who I have never had a bounce issue with, has previously been hard bounced on 5th March because email was too large. I not only haven't sent large emails, but I didn't send read more

Why did my marketing email not send to the contact initially? The 2nd email was delivered though. Is there a way to avoid this and have it send the first time?

I had a contact who came in through a "contact us" form submission and the automated email they were set to receive was not sent because the contact was "suppressed for low engagement." Why would a brand new contact be suppressed like this?

I created a list where I took all contacts where, for example, “marketing emails opened = unknown” or “last contacted = unknown”. From this comes a large number of contacts where so much is unknown. I wonder how this “unknown” is formatted, is that read more

Hi, we have created a custom email template within Emailify (has Hubspot integration). Using the API, we got the HTML into Hubspot's Design Manager, where we can see the clean code, without any added scripts from Hubspot. When we create a new e read more

Hi everyone, We’re a HubSpot-using organization where both our Sales and Marketing teams actively use email outreach: The Sales team uses sequences for cold outreach and follow-ups. The Marketing team sends bulk email campaigns to our broader read more

We have a fairly large database and send out weekly newsletters and get a handful of auto-responses saying recipients have left their company and their email address is no longer being monitored. In order to maintain our email health, we then go read more

I am not new to online platforms and having to take multiple steps to get things done, but trying to send the initial email to my followers is driving me insane. I really could use help. I'll try to give all of the information/details below, as well read more