We just switched to Help Desk from another ticketing system. Upon trying to send a .ptm file for the first time, which we use heavily, it showed this error. We were able to upload the exact same file to the internal HubSpot Library fi read more

I use HubSpot freemium. All these emails have been sent with a free account. Somehow, even though I've selected a sender name, it does not show up on the email, and it looks horrible, which leads to low open rates. Just to show that we've be read more

Hello, Recently the emails we sent via HubSpot are proactively being blocked from sending via Hubspot with a warning, "There was an issue sending your email. This email wasn’t sent." HubSpot explains this is done to "preserve our sending read more

At our company, we have a team of designated employees using HubSpot's Marketing Hub Enterprise to manage email communications with our customers. Recently, one of our employees encountered two issues that raised some concerns. First, a draft email read more

Hi all, I've recently noticed that our SPF record is failing because we have 18 SPF records being looked up, which is over the 10 you can have. Upon further investigation, it appears that the hubspot.com include is responsible for 9 of the read more

Hi, We have issues sending newsletters from HubSpot due to our newly configured Datto Saas Defence. The email is being sent FROM my address from hubspot servers, which is ok as the SPF record has been updated. It expects that the return path would read more

I have been studying a lot within HubSpot, Google WorkSpace and Wordpress and I know my DNS updates comply with general recommendations. I have been successful with reaching my contacts that have email accounts in Gmail, Outlook, iCloud, but not wit read more

Historically, we usually see less than 5% or less opens on the Chrome 'email client'. However, recently, we've also seen the introduction of Microsoft Edge (around 15%) in our reporting. And we also see occassonal spikes on Chrome - where th read more

Hi there, Noticed a couple bad domains on hubspot like 654gmail.com, gmail.co.com, gmaim.com have statuses as sent and delivered with no bounces. Is there a setting I can configure to make sure all bounces are logged?

Hello, We moved from Mailchimp to HubSpot in 2020. We imported our Mailchimp database to HubSpot in Sep of 2020. A lot of these contacts have never opened an email from us that was sent in HubSpot (about 2,000). Why could this be? Could it read more

Having made no changes, suddenly this morning only our core user is able to send emails. We have only ever had one core user and never had this issue, has anything changed or has a setting been changed by accident? (we have had issued in the past wh read more

Hello! I send my emails out to thousands of people each day, at the same time. Each email is marked as "Send based on time Zone." I still have some customers reach out and let me know their emails are arriving much later than they should be (for read more