Email Deliverability

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asiaferguson on December 08, 2023
Hello - I have a client who wants me to run an email delivery test against an entire list of active subscribers. I'm thinking this isn't possible, but wanted to do due diligence and ask the community in case I'm missing something. I know there ar read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 08, 2023 08:58
Hi @asiaferguson , This is not possible within HubSpot, no, and it sounds like they would like you to validate the email addresses. This can more
IzaGomez on November 09, 2023
Hi, I'm drafting an email and this appears. How do I know where these contacts are selected from? Can I change this setting? Can I create a list instead? Thanks in advance.
Community Manager
November 09, 2023 17:16
Hello @IzaGomez thank you for posting in our Community! Do you currently have a blog subscription? You can create a list with that information more
Manka on November 01, 2023
Hello, Whenever I try to send an email through Hubspot I get an error message on Outlook 365 which declares "Your message wasn't delivered because the recipient's email provider rejected it."How do I fix this?
1 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
November 01, 2023 14:26
Hi @IThompson6 , Could you confirm that you have connected your email sending domain and set up email authentification ( SPF, DMARC )? more
ATeall on November 01, 2023
Wondering if anyone else had this issue with emails yesterday. We sent out two emails in the afternoon on Oct 31. Most people received the emails right after I hit send. A small group for each email didn't receive the emails until 3 AM. I double read more
0 upvote
1 Reply
Community Manager
November 01, 2023 15:15
Hello @ATeall ! Thank you so much for reaching out! I'm sorry to hear that you experienced some unusual delivery times for your Oct 31 more
CNacca on October 30, 2023
Hi All, I am wanting to set the subscription types for contacts when they fill out certain forms, how do we do this?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
October 30, 2023 05:45
Hi @CNacca , You can do this directly in the forms editor. Click on the consent notice text, the left sidebar should open and this is where more
mohall on October 18, 2023
Does anyone have best practices to share on conducting an A/B test optimally with recipients all over the world? Local, time zone-based sends aren't permitted on A/B tests but I don't want to execute sends that would land during off hours. I ima read more
Accepted Solution
Hall of Famer | Partner
October 19, 2023 00:27
Hi @mohall , With A/B tests requiring a time range of a few hours (and no further settings to specify by locale), your best option is indeed more
AMV34 on October 18, 2023
Would love to hear what others are doing with bot filtering. Do you have it off or on? What are some of the pros/cons you've seen?
Accepted Solution
Hall of Famer | Partner
October 18, 2023 10:25
Hi @AMV34 , If you're open to dive into previous threads, there's one here that had a good discussion going: more
JDemoDN on October 12, 2023
hello, we have our domain running on Google Workspace for email. I have noticed that any email coming from hubspot is being rejected by Google. If i look at the logs it says 550-5.7.26 Unauthenticated email from is not accepted due t read more
0 upvote
9 Replies
Accepted Solution
Hall of Famer | Partner
October 12, 2023 09:39
Hi @JDemoDN , With this added context, I would probably look into the forwarding first thing. You're auto-forwarding mass emails, I can see more
rschaller on October 10, 2023
We are having better success reaching our customers/leads NOT thru Hubspot. emails are not reaching the end point. any idea?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 10, 2023 14:24
Hi @rschaller , There are multiple potential reasons that could be causing this. First and foremost, have you connected your email domain? more
MGrubb on September 26, 2023
On 8/16 we had an email send go to our recipients' spam boxes (including our own employees, which is how we figured out what happened). Luckily, we weren't reported as spam, but it impacted our open and click rates. The email sender appeared "[My na read more
0 upvote
3 Replies
Accepted Solution
Key Advisor
September 26, 2023 18:32
Sounds like you have not done authentication if you are getting "via" in your emails. Here's some articles to help you: more
MBuzzurro on September 25, 2023
Hi there! I wondered if anyone can help me. I'm sending e-mails through the Outlook app on a macbook, and when i activate the Hubspot sales plugin to track said e-mails- my signature disappears. It doesn't do so when sending untracked e-mails ( read more
October 04, 2023 14:46
Hi Pam: Thank you very much for your reply. That’s great, it seems to be working fine when I write the e-mail from the CRM. However, because of more
asiaferguson on September 22, 2023
Hello - Recently, one of our clients consolidated multiple Hubspot accounts into 1 single Hubspot account and now email health has plumeted. Each of the original Hubspot accounts were for different brands. Each with their own list of contacts a read more
1 upvote
3 Replies
Accepted Solution
Thought Leader | Diamond Partner
September 22, 2023 15:49
Hi @asiaferguson - you mentioned that each brand still has a unique from account, but it's not the same as it was prior to the consolidation - a more
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