Email Deliverability

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MGrubb on September 26, 2023
On 8/16 we had an email send go to our recipients' spam boxes (including our own employees, which is how we figured out what happened). Luckily, we weren't reported as spam, but it impacted our open and click rates. The email sender appeared "[My na read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
September 26, 2023 18:32
Sounds like you have not done authentication if you are getting "via" in your emails. Here's some articles to help you: more
MBuzzurro on September 25, 2023
Hi there! I wondered if anyone can help me. I'm sending e-mails through the Outlook app on a macbook, and when i activate the Hubspot sales plugin to track said e-mails- my signature disappears. It doesn't do so when sending untracked e-mails ( read more
Community Manager
September 25, 2023 18:48
Hello @MBuzzurro The signature should be inserted in the email draft during the writing process in the CRM as described here , it would more
asiaferguson on September 22, 2023
Hello - Recently, one of our clients consolidated multiple Hubspot accounts into 1 single Hubspot account and now email health has plumeted. Each of the original Hubspot accounts were for different brands. Each with their own list of contacts a read more
1 upvote
3 Replies
Accepted Solution
Thought Leader | Diamond Partner
September 22, 2023 15:49
Hi @asiaferguson - you mentioned that each brand still has a unique from account, but it's not the same as it was prior to the consolidation - a more
EMcGrath on September 19, 2023
We use Hubspot's sequencing ability for our outreach. In order to assure we are not putting our main domain at risk with email deliverability issues, we are considering setting up subdomains for our BDRs to quarantine certain outreach. Have other fo read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Diamond Partner
September 20, 2023 06:35
Hey @EMcGrath , this is fairly common to setup. To do this in HubSpot your individual members would need to connect additional email address. Do more
EMoritz7 on September 04, 2023
Hi, We are in the process of setting up a nurture email flow for approx 600 contacts that are in opportunity lifecycle stage. If we enroll these contacts and start sending emails to everyone at once, is there a risk in doing so if coming from a read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
September 04, 2023 06:51
Hi @EMoritz7 , Changes always pose somewhat of a risk but it's hard to put a number / likelihood to it here. In the grand scheme of things, more
Sharpsburgian on September 01, 2023
95% of the one to one emails I send through HubSpot come back as undeliverable because possible spam content was detected. There is nothing but personally written text in the emails. No template. No mass emails. Previous threads I've seen blame this read more
0 upvote
4 Replies
September 17, 2023 13:58
Indeed tracking has been turned off. This does remove one of the reasons i initially used HS but i did it to confirm that tracking was more
Sanyasi on August 28, 2023
Hello HubSpot Community, As we have lot of contacts on HubSpot now, I am thinking of an automate solution where I can validate the emails. I have seen a lot of third-party integration which can validate but I am also aiming to update the contact in read more
Accepted Solution
Hall of Famer | Partner
August 28, 2023 06:54
Hi @Sanyasi , Not natively, no. With the help of data enrichment integrations, you might be able to get up to date information on when people more
VLorenc on August 23, 2023
Hi, my contacts receive emails sent via hubspot in spam. Do you have any recommendations or solutions to solve this problem?
0 upvote
1 Reply
Hall of Famer | Partner
August 23, 2023 08:48
Hi @VLorenc , This is a common problem, unfortunately. Could you confirm that you have connected your email sending domain and set up more
Verma_Dub on August 22, 2023
Hi, In my email workflow (5 emails) I have put in the following conditions: 1. Delay 2 days 2. Deliver only on weekdays QQ - If a recipient gets an email on Friday (based on the website trigger), will they get the next email on Monday or Wednesday read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
August 23, 2023 07:09
Hi @Verma_Dub , If a contact enters the 2 day delay on Friday, they would leave the 2 day delay on Sunday. HubSpot would then check whether more
fadedlamp on August 10, 2023
Hello, I recently sent out an email that was a test email to my own email. It came out fine and everything. After that, I created a cold email to send to a prospective client, it was immediately under review, and then was met with this message a few read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 10, 2023 02:11
Hi @fadedlamp , Email customer support is already available in Starter subscriptions (the $800 you're mentioning sound like you look up more
JuliaP17 on August 02, 2023
Hi there, I'm new to the platform and currently using a free account because I don't want to spend on something I'm not yet familiar with. I'm working on learning the platform and email marketing in general to improve my skills. I ran a test read more
Key Advisor | Platinum Partner
August 07, 2023 08:53
Hi @JuliaP17 Unfortunately, you cannot send test emails from a free HubSpot account if your account has been suspended due to historical more
MRoberts19 on July 31, 2023
Hi I just had an email stopped twice due to a hard bounce rate. The first one happened because I think I sent it to both unengaged as well as engaged customers, but the resend I made an hour or so later was to engaged customers only - and it read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
July 31, 2023 11:14
Hi @MRoberts19 Can you maybe share a screenshot of what you are seeing, because I am not really sure what you a re referring to? Also, more
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