Email Deliverability

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Solved
JDoutor on February 19, 2025
I have a company that makes online simulations of products. Based on current legislation, I can send emails about these simulations even if is not a marketing contact. I want to send emails to non-marketing contacts based on legitimate interest. How read more
Accepted solution
Hall of Famer | Partner
February 19, 2025 11:32
Hi @JDoutor , It's better to think of marketing contact status as an emailable contact status. It's not for marketing emails only. Even for em...read more
Sreeju on February 17, 2025
Hi Team, This is a time-sensitive issue. We are using HubSpot CMS Membership for end users to log in to our company’s portal. Currently, we allow users to update their communication email via a form by capturing it in a custom email field whic read more
0 upvote
1 Reply
Community Manager
February 17, 2025 09:23
Hi @Sreeju and welcome, we are delighted to have you here! 🎉 Thanks for asking the HubSpot Community! I understand that, on a customer por...read more
ciri on February 16, 2025
We're having issues whenever we connect our email sending domain to HubSpot. We aren't able to send to certain email domains using normal emails (gmail) if we connect our domain to HubSpot's email sending domain. However, when we take the HubSpot r read more
Key Advisor
February 17, 2025 08:44
Something doesn't sound right in your DNS. This type of work would require someone to have access to review your account(s). I would recommend reachi...read more
Solved
Lannette on February 12, 2025
We have different lists to categorize our clients. Some clients are on more than one list. If we use those lists to send an email, do people who are on multiple lists receive multiple copies of the email? How do we make it so they only receive it on read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
February 12, 2025 16:17
Hi @Lannette , HubSpot automatically deduplicates lists when sending regular emails. If a contact is on multiple recipient lists in an email s...read more
CAltindas on February 03, 2025
Hello HubSpot community, this week I had a case where one of our client's users was not receiving any form submission notifications. We later contacted their IT department and asked them to allowlist the IP address and email address so it would n read more
Community Manager
February 03, 2025 21:45
Hey @CAltindas , happy Monday! Currently, HubSpot typically sends notification emails only once and does not automatically retry sending if ...read more
Solved
AAalto on February 03, 2025
Hey HubSpot community! I'm interested in how do you measure inbox placement for your email campaigns? How do you know which emails landed in the promotions side and which landed in the primary inbox?
0 upvote
4 Replies
Accepted solution
Top Contributor | Partner
February 04, 2025 03:38
It's impossible to track emails' exact delivery without direct access to the recipient's inbox. A solution is to use email deliverability tools ...read more
Solved
KZaki on January 23, 2025
I'm planning to use subdomains like marketing.codeninja.com or a separate domain like codeninja-marketing.com for email marketing in HubSpot. I want to ensure that this setup doesn't negatively impact the reputation or credibility of my main dom read more
0 upvote
3 Replies
Accepted solution
Member
January 23, 2025 05:26
Hi @KZaki , You could set up email sending domains by clicking Settings -> Tools -> Content -> Domains & URLs and set it up from th...read more
Solved
KP91 on January 21, 2025
Hello dear community, I'm posting this here in hopes of getting some insight into an issue with our opt-in e-mails. The Support wasn't very helpful. We have a form and landing page where people can request a whitepaper. The typical lead mag read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 21, 2025 06:35
Hi @KP91 , Generally, correct, options are limited. Only with a Marketing Hub Professional or Enterprise subscription and the addition of the ...read more
Solved
MBaerbock on January 16, 2025
Hi everyone. For several months now we've been receiving web form submissions containing email addresses with only numbers. For example, "1112223333@vtext.com" and "4445556666@txt.att.net" (not real prefix part). Has anyone else been seeing this read more
1 upvote
4 Replies
Accepted solution
Most Valuable Member | Elite Partner
January 16, 2025 14:51
Great question on how they're getting submitted, @MBaerbock . Have you looked into a sampling of them to see their original or latest source? ...read more
Solved
philippmn on January 06, 2025
Dear Hubspot pros, I already spent hours of reading through Hubspot community entries and help pages but I am still confused. Maybe someone can help us. Our Problem: Since Feb 2024, our email address is transformed by Hubspot from info@domain. read more
0 upvote
8 Replies
Accepted solution
Hall of Famer | Partner
January 06, 2025 09:00
Hi @philippmn , This cannot be solved in the free tools, no. You would have to upgrade to one of the subscriptions mentioned at the beginning ...read more
Solved
Mhachmann on December 27, 2024
Hello, Recently I upgraded from a free Hubspot Account to a starter pack. With that came the necessity to authenticate my email domain. I was able to have Hubspot log in to my squarespace domain and get the process going. However it still had read more
0 upvote
4 Replies
Accepted solution
Contributor | Gold Partner
December 30, 2024 02:18
Hi @Mhachmann , Completing the domain authentication setup is pivotal to ensuring that your marketing emails use a sending domain. Until and unless...read more
Solved
ARomero47 on December 27, 2024
I hope you are doing well. I am reaching out to request assistance with an issue I am facing when trying to send emails to a contact list in HubSpot. I have imported a contact list from Lusha, a prospecting platform, but when I attempt read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 27, 2024 12:19
Hi @ARomero47 , This is probably due to a missing opt-in or marketing contacts status (see below). One way to find out would be sending ...read more
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