Hi HubSpot Team,
We are using the Free Plan. One of our internal email addresses, [email], stopped receiving form submission notifications since May 20 .
The email is correctly listed in the form notification recipients
It was receivi read more
Hey @Prioocare just for future reference, this is a community of volunteers who try to help where possible, if you're experiencing an issue it's a ...read more
Hi Community, We've been using HubSpot Free to collect leads through our form and send internal notifications to multiple team emails. Since May 20 , one recipient has stopped receiving notifications even though: They were receiving them b read more
Hello @Prioocare ,
I’ve encountered a similar issue with one of my accounts. After reaching out to the HubSpot team, they informed me that int...read more
I ran some tests trying to find the exact numbers of unsubscribed contacts from various subscription types, and I noticed some discrepancy between the 2 ways to identifies opt outs.
Question:
When creating a list, should I expect to see th read more
Hi @SamStAmour ,
They should indeed match up – I would flag this with HubSpot support in-app directly, via chat or email. I assume it has to d...read more
Hi Hubspot community, We are encountering a strange issue, and any insights will be appreciated. We usually alternate the sender of our marketing emails between our two directors. However, we've recently noticed a consistent 4-5% difference read more
Just chiming in here @SLee28 .
My two cents, which I keep harping on abot, stop taking open rates seriously - they are notoriously unreliable,...read more
I got an error today in sending a marketing email, that a known contact who I have never had a bounce issue with, has previously been hard bounced on 5th March because email was too large. I not only haven't sent large emails, but I didn't send read more
Hi @GMI42 ! I am happy to take a look at the bounced address for you 😊 Can you DM me the email address and a screenshot of prior email communicat...read more
Why did my marketing email not send to the contact initially? The 2nd email was delivered though. Is there a way to avoid this and have it send the first time?
Hi @alisarodrigues ,
The error message you screenshot is unfortunately of the unspecific type. It doesn't say whether it was a hard bounce. It...read more
I had a contact who came in through a "contact us" form submission and the automated email they were set to receive was not sent because the contact was "suppressed for low engagement." Why would a brand new contact be suppressed like this?
I created a list where I took all contacts where, for example, “marketing emails opened = unknown” or “last contacted = unknown”. From this comes a large number of contacts where so much is unknown. I wonder how this “unknown” is formatted, is that read more
Hi, we have created a custom email template within Emailify (has Hubspot integration). Using the API, we got the HTML into Hubspot's Design Manager, where we can see the clean code, without any added scripts from Hubspot. When we create a new e read more
@JPouska Great question! — this happens because when you import raw HTML into HubSpot via Design Manager, HubSpot treats it differently than native...read more
Hi everyone, We’re a HubSpot-using organization where both our Sales and Marketing teams actively use email outreach: The Sales team uses sequences for cold outreach and follow-ups. The Marketing team sends bulk email campaigns to our broader read more
@Heisenberg Yes, sales and marketing typically reach out to the same contacts. In my opinion it's mostly about data cleanliness - don't let the sal...read more
We have a fairly large database and send out weekly newsletters and get a handful of auto-responses saying recipients have left their company and their email address is no longer being monitored. In order to maintain our email health, we then go read more
That's a common issue—auto-responders can really mess with your engagement metrics. HubSpot doesn’t have a built-in feature to auto-opt-out contacts ...read more
I am not new to online platforms and having to take multiple steps to get things done, but trying to send the initial email to my followers is driving me insane. I really could use help. I'll try to give all of the information/details below, as well read more
@MofDD wrote:
This is a non-profit and I don't want to spend any more of their money. I'd rather spend my time and do this manually.
Perfec...read more