Email Deliverability

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Solved
Prioocare on June 11, 2025
Hi HubSpot Team, We are using the Free Plan. One of our internal email addresses, [email], stopped receiving form submission notifications since May 20 . The email is correctly listed in the form notification recipients It was receivi read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
June 11, 2025 10:41
Hey @Prioocare just for future reference, this is a community of volunteers who try to help where possible, if you're experiencing an issue it's a ...read more
Solved
Prioocare on June 11, 2025
Hi Community, We've been using HubSpot Free to collect leads through our form and send internal notifications to multiple team emails. Since May 20 , one recipient has stopped receiving notifications even though: They were receiving them b read more
Accepted solution
Top Contributor | Gold Partner
June 11, 2025 06:33
Hello @Prioocare , I’ve encountered a similar issue with one of my accounts. After reaching out to the HubSpot team, they informed me that int...read more
Solved
SamStAmour on May 26, 2025
I ran some tests trying to find the exact numbers of unsubscribed contacts from various subscription types, and I noticed some discrepancy between the 2 ways to identifies opt outs. Question: When creating a list, should I expect to see th read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 26, 2025 10:20
Hi @SamStAmour , They should indeed match up – I would flag this with HubSpot support in-app directly, via chat or email. I assume it has to d...read more
Solved
SLee28 on May 13, 2025
Hi Hubspot community, We are encountering a strange issue, and any insights will be appreciated. We usually alternate the sender of our marketing emails between our two directors. However, we've recently noticed a consistent 4-5% difference read more
Accepted solution
Recognized Expert
May 13, 2025 10:11
Just chiming in here @SLee28 . My two cents, which I keep harping on abot, stop taking open rates seriously - they are notoriously unreliable,...read more
GMI42 on April 29, 2025
I got an error today in sending a marketing email, that a known contact who I have never had a bounce issue with, has previously been hard bounced on 5th March because email was too large. I not only haven't sent large emails, but I didn't send read more
0 upvote
2 Replies
Community Manager
May 02, 2025 18:43
Hi @GMI42 ! I am happy to take a look at the bounced address for you 😊 Can you DM me the email address and a screenshot of prior email communicat...read more
Solved
alisarodrigues on April 18, 2025
Why did my marketing email not send to the contact initially? The 2nd email was delivered though. Is there a way to avoid this and have it send the first time?
Accepted solution
Hall of Famer | Partner
April 18, 2025 12:41
Hi @alisarodrigues , The error message you screenshot is unfortunately of the unspecific type. It doesn't say whether it was a hard bounce. It...read more
Solved
pahy96 on April 15, 2025
I had a contact who came in through a "contact us" form submission and the automated email they were set to receive was not sent because the contact was "suppressed for low engagement." Why would a brand new contact be suppressed like this?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 15, 2025 09:33
Hi @pahy96 , Was this contact potentially previously deleted? HubSpot retains certain information about email interactions. In any case,...read more
Solved
NReitsma on April 10, 2025
I created a list where I took all contacts where, for example, “marketing emails opened = unknown” or “last contacted = unknown”. From this comes a large number of contacts where so much is unknown. I wonder how this “unknown” is formatted, is that read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
April 10, 2025 07:59
Hi @NReitsma , Last contacted refers to sales activity, not marketing activity: Last contacted: the last date and time a chat convers...read more
Solved
JPouska on April 05, 2025
Hi, we have created a custom email template within Emailify (has Hubspot integration). Using the API, we got the HTML into Hubspot's Design Manager, where we can see the clean code, without any added scripts from Hubspot. When we create a new e read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
April 06, 2025 10:53
@JPouska Great question! — this happens because when you import raw HTML into HubSpot via Design Manager, HubSpot treats it differently than native...read more
Solved
Heisenberg on April 02, 2025
Hi everyone, We’re a HubSpot-using organization where both our Sales and Marketing teams actively use email outreach: The Sales team uses sequences for cold outreach and follow-ups. The Marketing team sends bulk email campaigns to our broader read more
Accepted solution
Contributor | Elite Partner
April 02, 2025 15:53
@Heisenberg Yes, sales and marketing typically reach out to the same contacts. In my opinion it's mostly about data cleanliness - don't let the sal...read more
Solved
ALumnah on April 01, 2025
We have a fairly large database and send out weekly newsletters and get a handful of auto-responses saying recipients have left their company and their email address is no longer being monitored. In order to maintain our email health, we then go read more
0 upvote
2 Replies
Accepted solution
Member
April 02, 2025 05:24
That's a common issue—auto-responders can really mess with your engagement metrics. HubSpot doesn’t have a built-in feature to auto-opt-out contacts ...read more
Solved
MofDD on March 16, 2025
I am not new to online platforms and having to take multiple steps to get things done, but trying to send the initial email to my followers is driving me insane. I really could use help. I'll try to give all of the information/details below, as well read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
March 17, 2025 11:29
@MofDD wrote: This is a non-profit and I don't want to spend any more of their money. I'd rather spend my time and do this manually. Perfec...read more
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