Email Deliverability

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  • Most Upvoted
  • Zakiya on September 20, 2019
    9 upvotes
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    Reply
    Participant
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • RDHanson on February 01, 2020
    0 upvotes
    1 Replies
    I'm finally starting up a newsletter campaign. I have been using HubSpot CRM for several years. I went through my contact list and created a group that I think would be interested, which took about 3 hours. Wrote my newsletter and tried to send it. ...
    Reply
    HubSpot Employee
    February 10, 2020 14:27
    Hi @RDHanson , to send marketing email from HubSpot all contacts must have provided both their email address and explicit permission to receive mark...
  • Solved
    Arthur1 on November 26, 2019
    0 upvotes
    1 Replies
    Hi, I'm looking for some advice on a technical topic. We are in the proces of implementing Hubspot and the idea came up to send ALL emails from all our systems (ecommerce, operational, marketing, etc.) from one server, SendGrid in our case. ...
    Reply
    HubSpot Employee
    November 27, 2019 09:00
    Hi @Arthur1 , thanks for reaching out! I'm afraid it is not possible to send bulk email from a personal/external server on HubSpot. All marke...
  • Solved
    VaubanFort on October 17, 2019
    0 upvotes
    6 Replies
    Hello Team, We are a startup renting rooms to international professionals, our data base consisist only of contacts we have been in touch with = high quality We sent 1 campaign in 2019 and since many people found the accomodation they unsubscri...
    Reply
    HubSpot Product Team
    October 22, 2019 13:40
    Hello @VaubanFort We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have ...
  • tonybicknell on October 01, 2019
    0 upvotes
    2 Replies
    I made a mistake on my first Hubspot email campaign and now my account is suspended. Zapier had not removed the old contacts from Hubspot, but had on my mailchimp account which I was using. How can I remove my suspension? I got 27% open rate from t...
    Reply
    Community Manager
    October 02, 2019 08:02
    Hi @tonybicknell , If you are working on the free platform, I wanted to share this resource which discusses the free marketing email tool an...
  • Zakiya on September 20, 2019
    9 upvotes
    5 Replies
    New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR...
    Reply
    Participant
    April 20, 2021 02:08
    Any contact that replies to a 1;1 email sent via a connected inbox is NOT removed from quarantine in my system.
  • ericbarber on September 15, 2019
    0 upvotes
    2 Replies
    Hello, We pushed out or first email campaign through HubSpot on September 4th. Didn't really think anything of the bounce rate since they would be filtered moving forward, thought they were once-valid emails that were no longer active. I re...
    Reply
    Member
    September 20, 2019 10:56
    Hello @Zakiya , Your response is exactly the same as my original question. I know all of those details already which is why I asked the questio...
  • albertof on August 28, 2019
    0 upvotes
    6 Replies
    Hi, I`m struggling with a deliverability issue, and it`s not given me any chance to fill a form to request to lift the ban. Attached the photo. It`s still not clear why I was locked out, and the ban got into effect more than three weeks after the l...
    Reply
    HubSpot Product Team
    June 03, 2020 09:41
    Hello @JennyL , Contacts from purchased and 3rd party sources are not permitted for use within HubSpot's marketing email tool , as per the Ac...
  • Solved
    aubreylputney on April 03, 2019
    0 upvotes
    2 Replies
    Hello - I have contacts that have whitelisted my "send from" address with their IT department since my first email sends to them bounced. However, when I resend, I get the error that it didn't send because it was previously bounced. How can I...
    Reply
    Thought Leader
    April 03, 2019 09:46
    If you can't unbounce an email address directly via the HubSpot UI, you'll basically need to engage HubSpot Support (either here or directly). - se...
  • Kevin_Cuddeback on March 28, 2019
    0 upvotes
    2 Replies
    What happens to Marketing emails whose status is "sent" when HubSpot is down? - can they be cancelled? (mine refers to Tomorrow as "Tomorrow"...but that was only true for a mail sent Today) - are they queued/buffered somewhere? Do they go out ...
    Reply
    Participant
    March 29, 2019 07:41
    Having delayed the email nearly 20 hours, it is going to go out after the event and we're going to look like bozos. HubSpot needs a "kill uns...
  • Nike on March 15, 2019
    0 upvotes
    5 Replies
    From one of the videos, the speaker said using generic words like 'free' and 'discounts' may increase the risk of having your email sent to spam. I realized all the promotional emails in which I opted-in that contain 'sales' actually get into my inb...
    Reply
    Top Contributor
    July 26, 2019 14:59
    Unfortunately, I don't think custom sending domains is available for HubSpot Free. You should confirm with support, but I didn't see it on the list ...
  • Solved
    mkarsten on February 25, 2019
    4 upvotes
    7 Replies
    Is there a way to segment hard and soft bounces in a list, and if not can this be added to HubSpot? We have a dynamic list of contacts with the property Marketing Email Bounced greater than 0, but I haven't found a way to glean which are hard or sof...
    Reply
    Participant
    February 28, 2019 11:54
    Hi bradmin, Hubspot allows you to "unbounce" once. We do not track the number of bounces in Hubspot because of this rule. I would love to co...
  • Solved
    Davidobi on February 25, 2019
    1 upvotes
    17 Replies
    I created an email add and when I tested it, all the emails went into the Spam folder. Please, can it be worked on??
    Reply
    Member
    September 08, 2021 12:02
    Hey @Davidobi , not sure if you're still having this issue but I was having the same issue and when I enabled 2 factor authentication on my accoun...
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