Email Deliverability

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Solved
Arthur1 on November 26, 2019
Hi, I'm looking for some advice on a technical topic. We are in the proces of implementing Hubspot and the idea came up to send ALL emails from all our systems (ecommerce, operational, marketing, etc.) from one server, SendGrid in our case. read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
November 27, 2019 09:00
Hi @Arthur1 , thanks for reaching out! I'm afraid it is not possible to send bulk email from a personal/external server on HubSpot. All marke...read more
Solved
VaubanFort on October 17, 2019
Hello Team, We are a startup renting rooms to international professionals, our data base consisist only of contacts we have been in touch with = high quality We sent 1 campaign in 2019 and since many people found the accomodation they unsubscri read more
0 upvote
6 Replies
Accepted Solution
HubSpot Product Team
October 22, 2019 13:40
Hello @VaubanFort We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have ...read more
Zakiya on September 20, 2019
New to marketing email on HubSpot? You’re in the right place. The purpose of this post is to help email marketers at every level be successful with email on the HubSpot platform, particularly HubSpot Marketing Free users. TL;DR read more
13 upvotes
7 Replies
Member
May 16, 2022 01:02
I embedded rundown of my contacts (leads and clients) coming from another CRM, tidy up my rundown of the hard bobbed contacts. there is likewise a ru...read more
Solved
aubreylputney on April 03, 2019
Hello - I have contacts that have whitelisted my "send from" address with their IT department since my first email sends to them bounced. However, when I resend, I get the error that it didn't send because it was previously bounced. How can I read more
0 upvote
2 Replies
Accepted Solution
Thought Leader
April 03, 2019 09:46
If you can't unbounce an email address directly via the HubSpot UI, you'll basically need to engage HubSpot Support (either here or directly). - se...read more
Nike on March 15, 2019
From one of the videos, the speaker said using generic words like 'free' and 'discounts' may increase the risk of having your email sent to spam. I realized all the promotional emails in which I opted-in that contain 'sales' actually get into my inb read more
0 upvote
5 Replies
Top Contributor
July 26, 2019 14:59
Unfortunately, I don't think custom sending domains is available for HubSpot Free. You should confirm with support, but I didn't see it on the list ...read more
Solved
mkarsten on February 25, 2019
Is there a way to segment hard and soft bounces in a list, and if not can this be added to HubSpot? We have a dynamic list of contacts with the property Marketing Email Bounced greater than 0, but I haven't found a way to glean which are hard or sof read more
4 upvotes
8 Replies
Accepted Solution
Key Advisor
February 25, 2019 09:53
Hi, @mkarsten . This rationale may be a bit outdated, but from my prior conversations with the deliverability team, this particular kind of property...read more
Solved
Davidobi on February 25, 2019
I created an email add and when I tested it, all the emails went into the Spam folder. Please, can it be worked on??
1 upvote
17 Replies
Accepted Solution
HubSpot Employee
February 25, 2019 07:51
Hey Davidobi! There are a few steps you can take to make sure test emails make it to your inbox instead of the spam folder. It is impor...read more
Solved
Norman on February 13, 2019
Good day community, I have a basic account and I become a test user of emails in marketing section After sending 2 email campaign with my old emails I get high bounced level According to this article knowledge.hubspot.com I delete all read more
2 upvotes
23 Replies
Accepted Solution
HubSpot Employee
February 15, 2019 07:12
Email sending is suspended for violating the thresholds for healthy numbers of unsubscribes, complaints, or bounces. To ensure industry-leading deliv...read more
Solved
strategex on January 30, 2019
I'm sending an email to a list that I know to be very dirty. HubSpot stopped sending emails once I reached a 5% hard bounce rate. Is there a way to force send the remaining emails?
0 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 30, 2019 10:15
Hi @strategex As an email service provider, HubSpot absolutely has to protect its sending reputation, as it affects a large numbers of custo...read more
Solved
jeb301 on January 29, 2019
I know I clicked this as "solved" earlier, but it was because I had a solution to my other problem and got all click happy and then didn't want to take away the guy's kudos -- he was super helpful. Okay. So I created an "All Contacts" list by sett read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 29, 2019 23:46
Hi @jeb301 There could be a couple of explanations for this. Have you checked: All the contacts in the list had email addresses We...read more
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