Email Deliverability

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Solved
olivia11 on February 28, 2024
Hey, just wondering if we are charged for marketing contacts that are automatically set as "unengaged."
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
February 29, 2024 00:13
Sure @olivia11 , this article explains which property the unengaged measurement is relying on: https://knowledge.hubspot.com/marketing-email/what-i...read more
Solved
Swadhin_Ghosh on February 09, 2024
I am having some trouble sending emails using workflows
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 09, 2024 06:48
@Swadhin_Ghosh I'd recommend following the exact same suggestion as shown in the screenshot 😉 This is a case where the information is not shown ...read more
Solved
AmyYUL on January 26, 2024
Hi, How do we temporarily park an email address to not receive correspondence during a sabbatical, parental leave etc?
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
January 30, 2024 10:37
@AmyYUL you can find steps for creating a contact date property here: https://knowledge.hubspot.com/properties/create-and-edit-properties O...read more
Solved
JDillon1 on December 22, 2023
It woudl be swell if there was a tool that could identify if our contact's emails were valid or not without us sending an email to them. I am combing through old contacts with multiple emails and I thought of this idea when online with Hubspot read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 22, 2023 13:38
Hi @JDillon1 , These tools exist and some of them integrate with HubSpot, such as Neverbounce, Verifalia, EmailHippo, Zerobounce, Kickbox 🙂 ...read more
IzaGomez on November 09, 2023
Hi, I'm drafting an email and this appears. How do I know where these contacts are selected from? Can I change this setting? Can I create a list instead? Thanks in advance.
Community Manager
November 09, 2023 17:16
Hello @IzaGomez thank you for posting in our Community! Do you currently have a blog subscription? You can create a list with that information to...read more
Solved
dd96 on October 03, 2023
I'm trying to send emails to different groups in my company -- just one email address created through Google that contains different users, not an actual Hubspot list (for example certain company departments, certain office locations, etc such as al read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
October 03, 2023 12:57
Yes - the group subscription is tied to the entire group, not to the individual so if one person in your company complained that marketing was spammi...read more
Solved
jrun on August 11, 2023
Curious on how/why a contact that I just created today, that has never been in our system or received an email from us, has no duplicate records and yet has somehow "Opted out" of communication from us?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
August 12, 2023 01:26
Hi @jrun , HubSpot retains opt out information even after a contact is deleted. In other words, the contact might've been in your CRM before, ...read more
Solved
Albus_Bui on May 02, 2023
Hello Expert community, I'm planning to apply some kind of sunset policy to clean up our HubSpot database and would love to ask for some pieces of advice. A generic question would be to see if any suggestions for good practices in implement read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Partner
May 02, 2023 10:00
Hi @Albus_Bui regarding importing an opt-out list, this is to sync opt outs with any systems you may have external to HubSpot. For example if you'...read more
Solved
AbiCarey on April 20, 2023
Hello! We use several Static lists to send emails to customers on a regular basis. I've just taken over from the person who used to create these emails and she was cloning the email, which kept the static list in there. I'm curious though, read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 20, 2023 06:49
Hi @AbiCarey , A cloned email will always reference the latest, most up to date version of a list. For example, if you have email A sent in Ja...read more
TejaR on March 30, 2023
Hi Everyone, I need help in getting email notification with all fields when new contact created using my website form. Currently, i am receiving some emails with full fields and few with partial fields even though out customers filling all fields. read more
0 upvote
6 Replies
Member
March 31, 2023 03:22
Hi @deepikaverma Information is capturing and its storing properly. but not sending full fields all the time. Weird Issue and not having much...read more
Solved
VMedicalGroup on February 09, 2022
Hi everyone, I'm not sure if this question was asked a lot but my workplace has a list of emails from customers that used our services in the past. All emails are gathered via. JotForm when the customer was asked to enter their email. There was no read more
Accepted Solution
Hall of Famer | Partner
February 11, 2022 00:36
Hi @VMedicalGroup , (I have to say again that my post does not constitute legal advice.) If you're sending a COVID-19 test result via em...read more
ScotP on November 04, 2021
We're migrating from a different CRM and importing our previous legitimate opted-in customers into HS. Being new to HS, I performed a few test imports, and along the way one of these imports was quarantined, affecting a large number of legitimat read more
2 upvotes
4 Replies
Community Manager
August 14, 2023 09:49
Hi @NMPohl , does your client have access to technical support? If yes, the best way to go about this would be to reach out to our support directl...read more
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