Email Deliverability

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Solved
Romulus on September 04, 2024
We currently have around 10,000 contacts in our database and regularly send marketing emails to segmented groups. On average, our largest email campaigns have a 30% open rate, and adjusted a bit below 50%. However, like many of you, we face the chal read more
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
September 05, 2024 15:19
Hey there @Romulus - love this list of tasks. I especially like the automation "Use workflows to create tasks for reaching out to established custo...read more
Solved
MarianaGomez on August 15, 2024
Es mi primera vez enviando un correo aquí, y al mandarlo me rebotaron 20 correos (que al parecer es la cantidad necesaria) y se pausó el envío del correo, ¿Qué debo hacer para que continue y se envién los faltantes? Ya intenté editando los correo read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
August 15, 2024 02:08
Hola @MarianaGomez , ¿Has seguido los pasos de esta lista? https://knowledge.hubspot.com/es/marketing-email/how-to-clean-up-your-contact-list...read more
Solved
EFilatov on June 07, 2024
I have an active trial account and now I'm trying to make double opt-in work. "Send opt-in email" fails for any contact email that hasn't been listed in "Users & Teams": There was an issue sending an email to this contact. This email wasn’t read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
June 07, 2024 06:04
Hi @EFilatov , This is an unspecified error which HubSpot support can give more insights on. You would have to reach out to HubSpot support. I...read more
Solved
olivia11 on February 28, 2024
Hey, just wondering if we are charged for marketing contacts that are automatically set as "unengaged."
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
February 29, 2024 00:13
Sure @olivia11 , this article explains which property the unengaged measurement is relying on: https://knowledge.hubspot.com/marketing-email/what-i...read more
Solved
Swadhin_Ghosh on February 09, 2024
I am having some trouble sending emails using workflows
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
February 09, 2024 06:48
@Swadhin_Ghosh I'd recommend following the exact same suggestion as shown in the screenshot 😉 This is a case where the information is not shown ...read more
Solved
AmyYUL on January 26, 2024
Hi, How do we temporarily park an email address to not receive correspondence during a sabbatical, parental leave etc?
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
January 30, 2024 10:37
@AmyYUL you can find steps for creating a contact date property here: https://knowledge.hubspot.com/properties/create-and-edit-properties O...read more
Solved
JDillon1 on December 22, 2023
It woudl be swell if there was a tool that could identify if our contact's emails were valid or not without us sending an email to them. I am combing through old contacts with multiple emails and I thought of this idea when online with Hubspot read more
2 upvotes
2 Replies
Accepted solution
Hall of Famer | Partner
December 22, 2023 13:38
Hi @JDillon1 , These tools exist and some of them integrate with HubSpot, such as Neverbounce, Verifalia, EmailHippo, Zerobounce, Kickbox 🙂 ...read more
IzaGomez on November 09, 2023
Hi, I'm drafting an email and this appears. How do I know where these contacts are selected from? Can I change this setting? Can I create a list instead? Thanks in advance.
Community Manager
November 09, 2023 17:16
Hello @IzaGomez thank you for posting in our Community! Do you currently have a blog subscription? You can create a list with that information to...read more
Solved
dd96 on October 03, 2023
I'm trying to send emails to different groups in my company -- just one email address created through Google that contains different users, not an actual Hubspot list (for example certain company departments, certain office locations, etc such as al read more
0 upvote
1 Reply
Accepted solution
Key Advisor
October 03, 2023 12:57
Yes - the group subscription is tied to the entire group, not to the individual so if one person in your company complained that marketing was spammi...read more
Solved
jrun on August 11, 2023
Curious on how/why a contact that I just created today, that has never been in our system or received an email from us, has no duplicate records and yet has somehow "Opted out" of communication from us?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 12, 2023 01:26
Hi @jrun , HubSpot retains opt out information even after a contact is deleted. In other words, the contact might've been in your CRM before, ...read more
Solved
Albus_Bui on May 02, 2023
Hello Expert community, I'm planning to apply some kind of sunset policy to clean up our HubSpot database and would love to ask for some pieces of advice. A generic question would be to see if any suggestions for good practices in implement read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
May 02, 2023 10:00
Hi @Albus_Bui regarding importing an opt-out list, this is to sync opt outs with any systems you may have external to HubSpot. For example if you'...read more
Solved
AbiCarey on April 20, 2023
Hello! We use several Static lists to send emails to customers on a regular basis. I've just taken over from the person who used to create these emails and she was cloning the email, which kept the static list in there. I'm curious though, read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 20, 2023 06:49
Hi @AbiCarey , A cloned email will always reference the latest, most up to date version of a list. For example, if you have email A sent in Ja...read more
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