Verification email not received

Grow2020 · ‎Aug 11, 2020

I want to amend the 'sent address' for emails Im sending out. I added the email address and it required me to verify it. But no matter what I do, I am not getting the verification email. I have had 3 sessions with your 'support' team, but none can help me. I have allowlisted all the ips (im using gmail email), checked spam folders but cannot get this verification email. PLEASE HELP. Its taken 3 support chats and now this community post to try get this fixed.

sharonlicari · ‎Aug 12, 2020

Hey @Grow2020

Could you please confirm if the email you are using is the same as associated with your username in the Community?

Thanks

Sharon

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Grow2020 · ‎Aug 12, 2020

Hi Sharon,

No its a different email address. The one Im using on this is the one I set up my Hubspot ac with. The other one that I want to use is a differenet email address that I only purchased after setting up hubspot

Email Deliverability