Email Deliverability

Aleahm
Participant

Unable to Connect Email Send Domain in Sitelio

Hi, 

 

I'm having issues connecting our email send domain in Sitelio. I copied the CNAME exactly as Hubspot provided, though Sitelio drops off the part of the CNAME after 'domain.key'

 

I've already read through this doc multiple times and the troubleshooting doc and can't figure it out. Also ran the CNAME through the Dig tool but have no idea what to do with that information. Any help would be much appreciated! I've included a couple of screenshots that might help. 

 

Sitelio.pngDig-web-interface-online-dns-lookup-tool.png

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PamCotton
Community Manager
Community Manager

Unable to Connect Email Send Domain in Sitelio

Hello @Aleahm If you are still unable to connect your email domain after following these steps here,  I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screen share if necessary. 

 

Kindly,

Pam

 

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