Sep 20, 2019 11:47 AM - edited Oct 4, 2019 12:15 PM
Oct 26, 2020 6:49 AM
I have imported a list of 749 contacts from Nimble. These are all contacts we have interacted in the past. I want now to send them an email but when I select all 749 contacts on the 'recipients' tab it only says that the email will be sent to 5 in total. Why I cannot send to all 749? Thank you.
Oct 26, 2020 6:21 PM
I would recommend checking if the "don't send do nonengaged" is selected, Unengaged contacts are those who haven’t opened your last 11 emails. You can improve your deliverability and engagement rates by not including them in your send. Learn more about unengaged contacts. (Learn more about graymail).
Jan 20, 2021 9:35 AM
I inserted list of my contacts (leads and customers) coming from another CRM, clean up my list of the hard bounced contacts. there is also a list " Formazione" of customer who gave mi directly the mail ( and I have insert it manually) and also this seems to be in quarantine without reasons.
I have about 300 contacts in quarantine. I NEED to send my newletter to my contacts this week. Ehat can I do to solve the problem? . I ask for a solution different from sending one to one mail as suggested in the Hubspot knowledge Base.
I read "Email suspensions and quarantined lists in HubSpot Marketing Free accounts are permanent",
If iwoukld become a premium customer, what would be the solution? Hoping to have some transparent solutions asap.
Claudia Coppola, a customer of one of your Premium Partner ( Factory Communication).
Jan 27, 2021 3:00 PM
Hello @CCoppola ,
Sends from the HubSpot platform can't be used to determine which contacts are no longer valid. This "list washing" behavior negatively impacts your brand's sender reputation and chances of reaching the primary inbox, and degrades the HubSpot network shared by all users. To prevent hard bounces in the future, you should:
We are unable to provide an alernate solution for removing contacts from qurantine outside of what is detailed in this help article. Any contact that replies to a 1:1 email send sent via a connected inbox will automatcially be removed from quaratine.