Suspendings sending emails

[Norman]

Good day community,

I have a basic account and I become a test user of emails in marketing section

After sending 2 email campaign with my old emails I get high bounced level

According to this article knowledge.hubspot.com  I delete all emails even good emails

text from the article:

For Marketing Hub Starter or free trial subscriptions, when too many emails have bounced, a banner will be displayed in your email tool explaining that sending has been suspended.

To restore email sending in this case, clean up your contact lists to improve email deliverability. After this, email the deliverability team and explain how your list has been cleaned of contacts that:

• Have not been contacted by your organization by email in more than a year. List decay occurs at a rate of 25% every year.
• Unsubscribed from your email previously (outside of HubSpot).
• Hard bounced previously (outside of HubSpot).
• Have not opted into email from your organization specifically. This includes contacts provided by a third party.
• Are purchased or rented from a third party. This is a violation of HubSpot's Acceptable Use Policy and these contacts cannot be emailed using HubSpot.

 I communicate with HubSpot support but nobody can activate  sending emails, please help me with my problem, thank you

[hypeideas]

I have also suffered from the same and worse still I have not even done the first test, until now we created the account and for the first time we were going to try it and the announcement of the suspension banner did not come out from the beginning, we sent a replica and the only thing that we get is the confirmation of this block and there is no one to give us an answer

[DeliveryByJess]

Hello @hypeideas ,

Not all HubSpot accounts will qualify for access to the marketing email tool.  In cases where the in app appeal form has been submitted and denied following additonal review, marketing email will remain locked and this decision cannot be appealed further.  You'll still be able to use other tools within HubSpot, including 1:1 emails sent from a connected inbox. 

[matteomazzolari]

Hi There, I experienced the same issue but I've never sent any emails. Each contact I have imported is a customer or have a business relation with my organization.

Please let me know how to sort this out.

[bpalgi]

Exactly same issue here.

I do not send any emails from Hubspot, but my account has been permanently blocked as well.
It is a real shame, as I like the rest of Hubspot.
However, it will be hard to have my company buy into Hubspot while being blocked for something I do not even think I did wrong - and do not even know what Hubspot believes I did wrong...

[DeliveryByJess]

Hello @matteomazzolari ,

Not all HubSpot accounts will qualify for access to the email marketing tool.  The banner message in your account indicates that this account is not eligable for marketing email access after additonal review.  Marketing email sending will remain locked but you may still use other tool within HubSpot including 1:1 email through a connected inbox. 

[MFrankJohnson]

HubSpot's monitoring systems routinely suspend email sends should the high bounce rate (or any other indicator) deem it necessary. This protects both you and every other HubSpot client sending email from that shared IP address.

Basically, you'll want to clean up your list(s). Make sure you're sending to good email addresses.

- see Marketing email sending is suspended

In other words, do not use HubSpot to send to purchased or unverified email addresses. There are email verification services (e.g., Kickbox, Xverify, etc.) that will verify your lists for you before you use them in HubSpot.

Help answer your question? If so, remember to accept this solution now.

Best,
Frank

[apples]

I don't believe Millennium my emails have been unsubscribed xcetera so I don't understand why my email sending appears to be suspended. Can you please advise

[DeliveryByJess]

Hwllo @apples ,

Some accounts will required additonal review before some tools can be unlocked, and not all accounts will qualify for access to the marketing email tool.   The red suspension banner in the markteing email tool will provide you with gudince on what to do next, if applicable. 

[Norman]

I already clean up emails and using only updated emails, but how I can unlock my account?

[bradmin]

Hi, @Norman. The short answer is, you won't be able to unlock your own account. HubSpot needs to protect its email sending reputation, across the entire body of its customers. If you've run over a limit which has made you unable to email from your portal, the email deliverability team will reach out to you, have a conversation, and after they see necessary actions have been taken, you'll be able to email then. 

However, that's a HubSpot-side action. There's no action you can take on your own, post-suspension, which will unsuspend your emailing. Only a review with the deliverability team would accomplish that.

[Norman]

Thank you for your help, I'm ready to keep learning and sending only emails to "live" emails, but Hubspot support doesn't give me advice on how to renew my account.

I'm ready to take steps to give proof that I wouldn't be doing the same in the future.

[LaurenSale · Accepted solution]

Email sending is suspended for violating the thresholds for healthy numbers of unsubscribes, complaints, or bounces. To ensure industry-leading deliverability we have automated protection in place that can't be reversed. You can continue to use HubSpot's other tools available in your account, but it isn't possible to reinstate email sending.

[dushipietermaai]

Hi there,

I've had the same error message, but in my case since the minute I started using Hubspot. I opened an account last week and I haven't been able to use it at all, because the account is being reviewed.

Any idea what's going on? Hubspot id 6101895.

Thanks!

[Zakiya]

Hi @dushipietermaai! This account is all set to send email. 

[Norman]

what about my issue, can you solve it also?

[Zakiya]

Hi @Norman,

Automatic email suspensions that occur as a result of violating the thresholds for healthy numbers of unsubscribes, complaints, or bounces are permanent. To ensure industry-leading deliverability we have automated protection in place that can't be reversed. You can continue to use HubSpot's other tools available in your account, including 1:1 emails via the CRM or your connected inbox. Check out the guide below for more on this!

• HubSpot features supported by your email provider and require a connected inbox
  

I'm afraid it is not possible to reinstate markerting email sending to the account at this time. 

[Norman]

according to this articlehttps://knowledge.hubspot.com/articles/kcs_article/email/why-is-my-email-suspended, I can renew my account, but the deliverable team didn't give me advice on how to do this, I'm ready to work hard:).

I already deleted all my old emails and have only real emails.

[TheaD]

Please update on the issue as I'm experiencing the same. Already deleted contacts to clean up the contact list as part of the instructions to address the "Too many emails have bounced after being sent from this account." error.  Please help resolve.

[LaurenSale]

It isn't possible to reinstate email sending in HubSpot accounts that have exceeded the thresholds for healthy numbers of unsubscribes, complaints, or bounces. You may still use other tools on the HubSpot platform.

[TheaD]

Dear Lauren,

What would you recommend as an alternative to send email marketing with Hubspot CRM users in this circumstance?