Email Deliverability

sarahbecherer
Contributor

Struggling with sending marketing email from connected inbox

SOLVE

Hi there!

 

My question pertains to an issue that I am experiencing with setting up an email in a workflow and being unable to send it from an email address with a HubSpot verified domain.

 

I set up three subdomains in HubSpot:

  • email.mycompany.com (for email)
  • go.mycompany.com (for LPs)
  • blog.mycompany.com (for blog)

I did not set up my primary domain (mycompany.com) because my website is on WordPress and I won't be migrating it over to HubSpot until I have the time (won't be soon 🙃).

 

Screenshot 2023-10-04 at 6.01.39 PM.png

 

Today I created a form for leads to request a demo on my website. I set up a workflow for the form where a confirmation email sends to the lead once they fill out the form. 

 

I had no issue making the email or connecting it to the workflow.

 

Here is the issue: 

 

Screenshot 2023-10-04 at 5.57.28 PM.png

 

info@getocra.com is an alias of my colleague's personal Gmail. 

 

I feel like I need to be using info@email.getocra.com because that's a verified HubSpot domain. However, I have no idea how to make this happen! I can't verify this address because it doesn't exist (I don't think).

 

I appreciate your help. I really want to get this form set up but not having the confirmation email (or rather having the confirmation email but having it marked as suspicious by Gmail and having "via HubSpot" in the send name) is cramping my style...

 

- Sarah

1 Accepted solution
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Struggling with sending marketing email from connected inbox

SOLVE

Hey @sarahbecherer 

 

Instead of connecting the secondary domain name to HubSpot connect the email sending the domain here : 

JigarT_2-1696487199562.png

 

As I can see you have connected your domain name which is not required because your website is Hosted on WordPress so you need to connect the email-sending domain here 

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com

View solution in original post

0 Upvotes
2 Replies 2
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Struggling with sending marketing email from connected inbox

SOLVE

Hey @sarahbecherer 

 

Instead of connecting the secondary domain name to HubSpot connect the email sending the domain here : 

JigarT_2-1696487199562.png

 

As I can see you have connected your domain name which is not required because your website is Hosted on WordPress so you need to connect the email-sending domain here 

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com
0 Upvotes
sarahbecherer
Contributor

Struggling with sending marketing email from connected inbox

SOLVE

amazing – thank you!