Sender name is not displayed and weird emails shows instead

[Jorges]

I use HubSpot freemium. All these emails have been sent with a free account. Somehow, even though I've selected a sender name, it does not show up on the email, and it looks horrible, which leads to low open rates.

Just to show that we've been configuring the email right, I just made a clone of the last email that showed wrong as laur...@...u1.hs... instead of "Lauren Katz" (yes, we're aware of the branded hubspot email and that's fine, but not as sender name).

Can anyone help us out? Since this seems to be a bug, we're considering moving away from Hubspot, instead of upgrading, because the "from name" was already selected and we wouldn't want to risk losing open rates anymore.

Thanks in advance.

[Crystal_Hopper · Accepted solution]

Hi @Jorges! Click the link under the email address (in the fine print) and see what that article has to say about this. Maybe there are other settings you can tweak.