Resend email when contact entered wrong email

[matt_method]

Sometimes contacts enter their email addresses incorrectly when submitting a download or lead form on our website. This isn't when they use a bogus email, but instead type 'gmial' or 'windiwslive'.

Our first automated email to them bounces, but once the I've corrected the email address I'd like to be able to resend it from the contact record. Can this be done yet?

[sharonlicari]

Hey @matt_method 

Thank you for the screenshot, it has been really helpful 🙂

I want to confirm that is possible to resend a Marketing email to the correct email address. I want to share with you this article from the knowledge base where you can see the step by step on how to resend the marketing email.  

Please let me know if this answered your question.

Thank you 

Sharon

[matt_method]

Hi @sharonlicari thanks for coming back so quickly! Unfortunately this isn't possible as the email is saved for automation. Ideally I need a drop down on the error on the contact record to update the email and resend manually?

[Zakiya · Accepted solution]

Hey @matt_method, 

Once you've updated the email address on the contact record, you can try manually re-enrolling that person into the workflow that is set up to send the email in question. Here's a quick guide to help you along with this step. Check out the first section, Enroll an object from a workflow > Contact-based workflows:

https://knowledge.hubspot.com/articles/kcs_article/workflows/manually-enroll-objects-into-workflows