Remove quarantining from email addressess

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New Contributor

Our HubSpot CRM was set up in July by importing various contact lists (unfortunately without any QCing).   This meant there was very little history in terms of "last contact" data as we are a small start-up.  Yesterday our first marketing email was sent and the addressee list  (>1,000) was quarantined very quickly due to the high number of bounces (expected because a lot of addresses were old but I thought this would be the quickest way to check currency).  

The KB article on removing quarantining by emailing a sales email to each address is not a viable solution, so I would like to ask if it is possible for HubSpot to roll back the quarantine settings on all these emails

This will allow me to clean up the addresses (I sent the marketing email by other means, and now have a list of bounces) so that future marketing emails can be sent without issue.

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HubSpot Moderator

Hi @KRich,

 

Email protection actions such as list quarantines are permanent in HubSpot Marketing Free accounts. Although the contacts are quarantined, then can still be emailed from the CRM and your connected inbox. 

 

To remove individual contacts from the quarantined list, try sending them a one-to-one sales email from your connected inbox. If the contacts reply tto your email, they will be automatically removed from the quarantined list.

 

For more about email protection actions and things you should know about HubSpot marketing email, be sure to check out this post!

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New Contributor

Thank you Zakiya for answering my question (although it doesn't make me very happy).

 

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HubSpot Moderator

Hi @KRich,

 

Email protection actions such as list quarantines are permanent in HubSpot Marketing Free accounts. Although the contacts are quarantined, then can still be emailed from the CRM and your connected inbox. 

 

To remove individual contacts from the quarantined list, try sending them a one-to-one sales email from your connected inbox. If the contacts reply tto your email, they will be automatically removed from the quarantined list.

 

For more about email protection actions and things you should know about HubSpot marketing email, be sure to check out this post!

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New Contributor

Thank you Zakiya for answering my question (although it doesn't make me very happy).

 

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New Member

Hi KRich

I have just  done the same thing as you and sent a marketing e-mail out.  As 7 of the original 25 sent bouncded back, all others are in quarantine.  Did you find away of working around this or did you have to email all directly from CRm to release them?

 

Thanks 

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