Out of Office replies not being sent to return email

[NFrazer]

Can anyone shed light

Out of Office replies are not being sent to the return email when we send our newsletter to 1600 of our contacts even though we know 20-30 are on holiday or moved jobs

[colinwitt · Accepted solution]

Hey @NFrazer,

automatic email replies will go to the from address, not the reply to address.

See here: https://knowledge.hubspot.com/marketing-email/add-a-custom-reply-to-address-to-your-marketing-email
"Please note: automated email replies (e.g. an out-of-office responder) will still go to the original From address for most email providers."

Best
Colin

[rhj09 · Accepted solution]

If Out of Office replies are not being received when sending newsletters to your contacts, there could be a few reasons:

1. Email Settings: Some email clients allow users to disable Out of Office replies or have filters that prevent them from being sent to mass emails.

2. Newsletter Format: The format of your newsletter may not trigger Out of Office replies. Ensure that your newsletter is formatted in a way that prompts email clients to recognize it as a message requiring an Out of Office response.

3. Contact List Quality: If contacts have outdated or incorrect email addresses, Out of Office replies may not be received. Regularly clean and update your contact list to improve deliverability.

4. Email Server Configuration: Check your email server settings to ensure that it is configured to accept and process Out of Office replies.

5. Email Service Provider: If you're using an email service provider, reach out to their support team for assistance in troubleshooting why Out of Office replies are not being received.

Reviewing these factors should help identify the issue and determine the best course of action to ensure that Out of Office replies are properly received.

[colinwitt · Accepted solution]

Hey @NFrazer,

automatic email replies will go to the from address, not the reply to address.

See here: https://knowledge.hubspot.com/marketing-email/add-a-custom-reply-to-address-to-your-marketing-email
"Please note: automated email replies (e.g. an out-of-office responder) will still go to the original From address for most email providers."

Best
Colin

[NFrazer]

Hi Colin
Thanks but the out of office replies are not going to the original sender when we send our marketing emails out

Best regards
Nick

[colinwitt]

Hi @NFrazer,

if I understand correctly, you are using the "from address" as the reply-to address as well?

In that case, is the "from address" able to receive emails, or is it just a sending domain with no actual inbox?

Best
Colin

[NFrazer]

Hi Colin
It’s my work mail address as sender and it can accept both ..
Funnily enough when testing single email sends it works but not with the newsletter
Best regards
Nick