Email Deliverability

CEllis-Ross
Member

Open Rates - doesn't appear to show correct information!

SOLVE

Using HubSpot to send an internal comms email to all employees, and the open-rate is showing as 0.24% (2/820) which i know is definitely incorrect as I have spoken to employees!!

Can anyone shed any light on to how we fix this, please? It has always worked, providing useful analytics, until the end of last year when the last 3/4 internal emails have done this....

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Open Rates - doesn't appear to show correct information!

SOLVE

Hi @CEllis-Ross,

 

Have you checked with your IT about new safeguards against email tracking? If this has worked in the past but stopped working suddenly, it seems like some measures or policies were put in place that block marketing email tracking.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Open Rates - doesn't appear to show correct information!

SOLVE

Hi @CEllis-Ross,

 

Have you checked with your IT about new safeguards against email tracking? If this has worked in the past but stopped working suddenly, it seems like some measures or policies were put in place that block marketing email tracking.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes