Open Rates - doesn't appear to show correct information!
SOLVE
Using HubSpot to send an internal comms email to all employees, and the open-rate is showing as 0.24% (2/820) which i know is definitely incorrect as I have spoken to employees!!
Can anyone shed any light on to how we fix this, please? It has always worked, providing useful analytics, until the end of last year when the last 3/4 internal emails have done this....
Have you checked with your IT about new safeguards against email tracking? If this has worked in the past but stopped working suddenly, it seems like some measures or policies were put in place that block marketing email tracking.
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Have you checked with your IT about new safeguards against email tracking? If this has worked in the past but stopped working suddenly, it seems like some measures or policies were put in place that block marketing email tracking.
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer