My emails are going out but not coming in

[SAli837]

My problem is exactly what the subject says..

My emails are being sent and received by the prospects ..

However I'm not receiving the response..

These are not automated or bulk emails rather 1 on 1 emails conversations.

 

[PamCotton]

Hello @SAli837 , are you able to see the reply in your inbox outside of HubSpot? Or just the open emails?The more information, screenshots, and details you can provide, the better I can advise on the next steps. I would like to share this knowledge base here with details on how the open email works.

Thank you,

Pam

[SAli837]

I have tested from my company accounts, those reply emails are showing in
my email inbox outside hubspot but not in hubspot.