If a contact previously marked a message as spam, will resubscribing change that status?SOLVE
Dec 13, 2019 11:28 AM
I'm wondering if a simple resubscribe to our emails will change a contact's preference for marking something as spam. A few of my customers call in to ask why they aren't receiving our promotional and sales emails, forgetting that they (or their email provider) previously marked something as spam. From what I understand about the terms of Hubspot, I cannot manually override that action, even with a documented customer request.
Any ideas on what instructions I can provide to my customers beyond navigating them to the most recent message in their spam/junk folder and having them mark it as NOT spam/junk?
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