Hubspot email notifications are not coming on form submission

cristinab
Participant

Hi,

I have a Wordpress website using non-hubspot forms. When a new form submission is successful the contact is created / updated in Hubspot, but the Hubspot notification is not coming anymore.

Everything worked normal until a few weeks ago when we started to notice this behaviour. It doesn't seem to be a problem with the form submission as this is definitely registered in Hubspot. We've also checked our spam / junk folder and we've added noreply@hubspot.com and noreply@hubspot.com to our address book.

Is there any problem with Hubspot email notifications? How this problem can be fixed?

Thanks!

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2 Replies 2
Ian_Matt
Participant

Hi @cristinab , would be worth double checking if the submission email address is still there or has maybe been removed.

If you're using the setting to collect non-hubspot forms you can check this on your forms page by clicking 'Non-HubSpot forms' and then the 'settings':

Screenshot 2021-11-18 at 12.40.47.png
That will bring you to a page where you can check the submission email.

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cristinab
Participant

Hi Ian, thanks for this. I've already checked that and the relevant emails are there.

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