How to resend to previously bounced contact

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Hello - 

 

I have contacts that have whitelisted my "send from" address with their IT department since my first email sends to them bounced.  However, when I resend, I get the error that it didn't send because it was previously bounced.  How can I make Hubspot resend to these previously bounced contacts?

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Community Superstar

If you can't unbounce an email address directly via the HubSpot UI, you'll basically need to engage HubSpot Support (either here or directly).

- see Send emails to contacts that previously bounced

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Resident Expert

@aubreylputney are you a free or paid account?

 

If paid, I recommend creating a HubSpot ticket from the bottom right "Help" bubble. 

 

If free, then send the email from your actual email account rather than from the portal. 

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0 Upvotes
Community Superstar

If you can't unbounce an email address directly via the HubSpot UI, you'll basically need to engage HubSpot Support (either here or directly).

- see Send emails to contacts that previously bounced