How do you opt someone back in if they don't receive our emails anymore?

[dimitreliasb]

I have several users who either did nto realize they had unsubscribed or want to be added back on to receive cimportant communications which is great. However if they are "unsubscribed" they do not receive emails coming from HubSpot correct? So how are they supposed to get an opt in email if they are blocked? Is there a way to send them a URL or direct them to a landing page where they can resubscribe?

[LouiseHare · Accepted solution]

Hi @dimitreliasb ,

I would probably just opt them back in manually as I can't imagine that this will occur for lots of Contacts.

Do you think that could work?

Thanks,

Louise Hare she/her

Freelance HubSpot Expert

If my reply helped to answer your question please mark it as a solution to make it easier for others to find!

[dimitreliasb]

Thank you. I have several actualyl not sure how it happened many of them seem to deny they wever unsubscribed. But yes for now I will continue to subscribe them manually if they are customers. Thank you.

[karstenkoehler]

@dimitreliasb if the user unsubscribed, you cannot opt them back in. HubSpot doesn't let you.

[karstenkoehler · Accepted solution]

Hi @dimitreliasb,

If you unsubscribed them, you can revert the unsubscribe by following these steps: https://knowledge.hubspot.com/records/manage-your-subscription-preferences-and-types

If the contact unsubscribed, these are the options: https://knowledge.hubspot.com/marketing-email/resubscribe-contacts-to-your-marketing-emails

In other words, the best option currently is for them to find an old email of yours and manage their preferences.

If you have the paid transactional email add-on, you could send them a link to their preference page – without the add-on, that's unfortunately not possible. You would add a link or button in the email and change the type to communication preferences: https://knowledge.hubspot.com/marketing-email/how-to-use-transactional-email-in-hubspot

Lastly, there's public beta for contacts to resubscribe via regular forms in all subscription tiers:

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Communication Preferences | Forms

Simplify how contacts resubscribe via form

October 31, 2024

What is it?

We are simplifying the process for previously unsubscribed users to start receiving marketing emails again for all portals.

If a contact submits a form associated with a subscription type(s), they will be automatically set as subscribed for the subscription type associated with the form. For Pro+ they no longer need to click the message ("Looks like you've opted out of email communication. Click here to get an email and opt back in") on the form to send an email to themselves and update their preferences. And for Free/Starter portals, they will just be subscribed.

Why does it matter?

Gain back previously unsubscribed users. Unsubscribed contacts who attempt to re-signup for email communications via a form will be subscribed without having to go through additional steps.

How does it work?

If a subscription type(s) is associated with a form, the contact will be set to subscribed on form submission.

If using legitimate interest in forms:

• If the contact is "unsubscribed from all email" and a subscription type(s) is associated with the form they submit, then their portal/BU opt-out status will be removed and they will be subscribed to the subscription type(s) associated with the form.
• If the contact is unsubscribed from some subscription types (they do not have a portalwide or BU opt-out) and a subscription type(s) is associated with the form they submit, then they will be subscribed to the subscription type(s) associated with the form.

If using the consent checkbox for communications in forms:

• If the contact is "unsubscribed from all email" and the contact agrees by clicking the consent to communication checkbox when submitting the form, then their portal/BU opt-out status will be removed and they will be subscribed to the subscription type(s) associated with the form
• If the contact is unsubscribed from some subscription types (they do not have a portalwide or BU opt-out) and the contact agrees by clicking the consent to communication checkbox when submitting the form, then they will be subscribed to the subscription type(s) associated with the form.
• If the contact does not agree and fails to click the communication consent checkbox when submitting the form, then they will not be subscribed to the subscription type(s) associated with the form.

If no subscription type is associated with the form:

• The contact will not be subscribed on form submission, there will be no change to their subscription status.
• Your contact must navigate to their preference page to update their preferences if they were previously unsubscribed and want to receive email again.

Callouts and Omissions

• For Pro+ users with the resub setting enabled on, the 'magic link' still appears at the moment, but is not required to be clicked on by the contact in order to be subscribed so long as a subscription type is associated with the form.
• This applies to the HubSpot form builder experience. This works for new forms created via the legacy forms editor experience as well as the new (beta) forms experience. It will work for previously published forms if they have a subscription type(s) associated with them.
• Learn more about how to associate subscription types with forms here.
• This experience works for contacts that are either fully unsubscribed from all emails OR if they are unsubscribed from the subscription type associated with the form they are submitting.

Who gets it?

Marketing Hub (all)

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You can find this beta here:

Best regards!

[LouiseHare · Accepted solution]

Hi @dimitreliasb ,

I would probably just opt them back in manually as I can't imagine that this will occur for lots of Contacts.

Do you think that could work?

Thanks,

Louise Hare she/her

Freelance HubSpot Expert

If my reply helped to answer your question please mark it as a solution to make it easier for others to find!