How do I find emails that have unsubscribed.

SOLVE
JRGies
Participant

I am trying to locate a list of contacts that have unsubscribed from receiveing emails. Where would I find that? And how do I distinguish insubscribed from emails that have bounced?

 

Thanks in advance

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @JRGies,

 

This is how you filter:

 

activelist.gif

 

Best,

Karsten

Karsten Köhler
Freelance Digital Marketing Advisor

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karstenkoehler
Most Valuable Member

Hi John,

For this you'd build active lists. Within those active lists, you can filter for "Opted out of email" properties.

 

opt.png

For example, you'd be filtering for "Opted out of email marketing information" = "yes". These would not include bounced contacts. (If emails have bounced before, they haven't reached the recipient and he couldn't have been able to click the unsubscribe link at the end of those emails.)

 

To answer your second question, you could filter for "Email hard bounce reason" = "known".

 

Hope this helps!

 

 

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

JRGies
Participant

Thank you for your reply. I do not see the "Path" to email hard bounce reason.

 

I have contacts> create lists> contact based>

And then I do not see the ability to filter as you vhave described. I am very new to the program can you provide more detail?

 

Thank yuou

0 Upvotes
karstenkoehler
Solution
Most Valuable Member

Hi @JRGies,

 

This is how you filter:

 

activelist.gif

 

Best,

Karsten

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

View solution in original post

JRGies
Participant

Thank you the video was very helpful