Email Deliverability

JRGies
Participant

How do I find emails that have unsubscribed.

SOLVE

I am trying to locate a list of contacts that have unsubscribed from receiveing emails. Where would I find that? And how do I distinguish insubscribed from emails that have bounced?

 

Thanks in advance

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How do I find emails that have unsubscribed.

SOLVE

Hi @JRGies,

 

This is how you filter:

 

activelist.gif

 

Best,

Karsten

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

How do I find emails that have unsubscribed.

SOLVE

Hi John,

For this you'd build active lists. Within those active lists, you can filter for "Opted out of email" properties.

 

opt.png

For example, you'd be filtering for "Opted out of email marketing information" = "yes". These would not include bounced contacts. (If emails have bounced before, they haven't reached the recipient and he couldn't have been able to click the unsubscribe link at the end of those emails.)

 

To answer your second question, you could filter for "Email hard bounce reason" = "known".

 

Hope this helps!

 

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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JRGies
Participant

How do I find emails that have unsubscribed.

SOLVE

Thank you for your reply. I do not see the "Path" to email hard bounce reason.

 

I have contacts> create lists> contact based>

And then I do not see the ability to filter as you vhave described. I am very new to the program can you provide more detail?

 

Thank yuou

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How do I find emails that have unsubscribed.

SOLVE

Hi @JRGies,

 

This is how you filter:

 

activelist.gif

 

Best,

Karsten

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

JRGies
Participant

How do I find emails that have unsubscribed.

SOLVE

Thank you the video was very helpful