Email Deliverability

JRGies
Teilnehmer/-in

How do I find emails that have unsubscribed.

lösung

I am trying to locate a list of contacts that have unsubscribed from receiveing emails. Where would I find that? And how do I distinguish insubscribed from emails that have bounced?

 

Thanks in advance

0 Upvotes
1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

How do I find emails that have unsubscribed.

lösung

Hi @JRGies,

 

This is how you filter:

 

activelist.gif

 

Best,

Karsten

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Antworten
karstenkoehler
Berühmtheit | Partner
Berühmtheit | Partner

How do I find emails that have unsubscribed.

lösung

Hi John,

For this you'd build active lists. Within those active lists, you can filter for "Opted out of email" properties.

 

opt.png

For example, you'd be filtering for "Opted out of email marketing information" = "yes". These would not include bounced contacts. (If emails have bounced before, they haven't reached the recipient and he couldn't have been able to click the unsubscribe link at the end of those emails.)

 

To answer your second question, you could filter for "Email hard bounce reason" = "known".

 

Hope this helps!

 

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

JRGies
Teilnehmer/-in

How do I find emails that have unsubscribed.

lösung

Thank you for your reply. I do not see the "Path" to email hard bounce reason.

 

I have contacts> create lists> contact based>

And then I do not see the ability to filter as you vhave described. I am very new to the program can you provide more detail?

 

Thank yuou

0 Upvotes
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

How do I find emails that have unsubscribed.

lösung

Hi @JRGies,

 

This is how you filter:

 

activelist.gif

 

Best,

Karsten

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

JRGies
Teilnehmer/-in

How do I find emails that have unsubscribed.

lösung

Thank you the video was very helpful