Hey looking to remove the suspension

[MGreen8]

Hi,

I have just joined & not even started using yet & have a marketing suspension.

How do I get this lifted please I am on the free plan?

Regards

Michael

[MGreen8]

KH,

Thank you the knowledge link was excellent.

I had not provided enough information for the system so it was my fault.

I am good to go now.

Thank you

Michael

[karstenkoehler]

Hi @MGreen8,

Glad to hear! If you want others to find this information more easily, you can mark my earlier post as a solution.

Best regards

[karstenkoehler · Accepted solution]

Hi @MGreen8,

This knowledge base article explains why your email sending might be suspended: https://knowledge.hubspot.com/email/why-is-my-email-suspended

For free CRM accounts the email tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension.

While the email tool will remain locked, you can continue to use the other tools in HubSpot.

Best regards!