Email Deliverability

MBuzzurro
Member

Help! My e-mail signature disappears!

Hi there!

I wondered if anyone can help me. 

I'm sending e-mails through the Outlook app on a macbook, and when i activate the Hubspot sales plugin to track said e-mails- my signature disappears. 

It doesn't do so when sending untracked e-mails (i.e. when the plugin is not activated). 

Please see screenshots attached. 

Thanks in advance for any help!

MScreenshot 2023-09-25 at 21.10.50.pngScreenshot 2023-09-25 at 21.10.40.png

 

0 Upvotes
2 Replies 2
PamCotton
HubSpot Alumni
HubSpot Alumni

Help! My e-mail signature disappears!

Hello @MBuzzurro 

The signature should be inserted in the email draft during the writing process in the CRM as described here, it would work for the email sent from the CRM. External emails would have different signature settings. I would recommend deleting and inserting again the code. Let me know if you are still having issues and I will take a further look into it for you.

 

Kindly,

Pam

0 Upvotes
MBuzzurro
Member

Help! My e-mail signature disappears!

Hi Pam:

Thank you very much for your reply.

That’s great, it seems to be working fine when I write the e-mail from the CRM.

However, because of formatting preferences and just general ease of use (I’m very used to e-mailing through Outlook) I would rather try to set it up from within the Outlook app.

Can you offer any help on how to do that?

Again, thank you so much for your help, and looking forward to hearing back from you soon!

Best,
0 Upvotes