Hard Bounce Reason = Other

[JBanks]

I've noticed that there are a large number of contacts in my HubSpot database whose 'Email Hard Bounce Reason' became 'Other' as soon as they were uploaded to the system.

I'm unsure why this could be, as surely HubSpot won't know if the email bounces until an email is sent. Has anyone experienced anything like this before? I'm wondering if HubSpot is able to identify spam email addresses without sending an email?

Thanks in advance!

Jack

[karstenkoehler · Accepted solution]

Hi @JBanks,

If you haven't sent any emails to these contacts, I'd assume they're global bounces: 'a hard bounce for a permanent reason across three or more HubSpot accounts. Permanent bounces include unknown user and mailbox full. Global bounces are dropped from future emails across all HubSpot accounts.'

This usually shows up as a notice in the top left corner of a contact record. Could you check?

Best regards!

[JBanks]

Hi Karsten,

Thanks so much for the quick reply! That's exactly the issue, thanks!