Globally bounced contact unable to fill out forms
Jan 20, 2021 11:57 AM
Last week we had a contact that reported she was unable to fill out any of our HubSpot registration forms. Each time she entered her email, she received a message that her email address was invalid. I tested the forms with several other email addresses (including some from the same organization). There were no problems completing the form. Only her speciifc email was the problem.
After further investigation, I saw that her contact had globally bounced. Thinking that might be the problem, I had HubSpot remove the global bounce flag and she was able to complete the form. We then had the same issue with a different globally bounced contact the next day.
My question is why the globally bounced flag prevents a contact from filling out a form. That doesn't make sense to me. If the contact is taking the time to fill out a form with the email address in question, shouldn't they be able to complete that form? I would think that action should also validate that email and remove the globally bounced flag.
This poses a huge concern as we have no way to determine how many globally bounced contacts we currently have as there are no filtering capabilities to show contacts with the globally bounced flag.