Forwarding google group email to Hubspot

[Maggie3]

I connected my Google group email but it is now linked so hubspot sends emails to my google workspace group...but I need it where google groups is  forwarding mail INTO hubspot.

What did I do wrong? 

any suggestions?

Thank you!

Maggie 

[PamCotton]

Hello @Maggie3, how did you connect your google groups to HubSpot? Personal or shared inbox? 

To connect a Google Groups account or a hosted email account as a team/shared email, you need to select Other mail account and not Gmail.

You can then follow these steps: 

Forward emails to a hosted email address in the conversations inbox

You cannot connect directly to the address but you'll be able to forward the incoming emails. 

Kindly,

Pam

[Maggie3]

Thank you for your response.
I did the shared email 🙂 and through the other mail account.

I tried signing up through the other email but it reversed the forwarding
process... where hubspot was forwarding to the group email when I wanted
the group email sent to hubspot.

I ended up deleting the group email all together with its members and
reused the email address as a "user".

Thank you Pam