Form notification emails sporadically being sent to spam

[lstemley]

Hi,

When forms are submitted, the notification emails are sometimes sent to Spam and sometimes they aren't. 

I'm not sure how this works so I was wondering if someone has ran into this problem before and could help. And for a little background info, the company in question has multiple email sending domains hosted by Network Solutions. As far as I know, the domains all have the same issue.

Thank you in advance for any advice!

-Lauren

[karstenkoehler · Accepted solution]

Hi @lstemley,

In HubSpot, there's little that you can do about that. Whether an email is being sorted into spam or not depends on the email filter on the recipient's end.

It sounds like HubSpot emails would have to be allowlisted by the IT department of the company, as explained here: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails#set-up-allow...

Hope this helps!