First time to use email-marketing and we are out?

[MattiRadioMedia]

Hi,

We have started to use Hubspot in our sales and we are very happy.

Now, Sales team wanted to start having own email-marketing via Hubspot and first cases have been very good.

We imported more contacts from our previus CRM-software and tried to send email to that group. It´s seems, that many of these contacts have been changed jobs and now we are locked/banned.

Because this was our first email-marketing to that group, and we are now started to clean it up, is there any change to get email-marketing open? U can see from our history, that we have had good contacts in other emails.

Our plan in our company is move all CRM and Marketing to Hubspot, but we cannot do that if we are banned to send emails.

I hope, that Hubspot will give us a second chance.

[DeliveryByJess · Accepted solution]

Hello @MattiRadioMedia ,

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. Our systems have detected an abnormally high hard bounce rate on recent email campaigns in this account. As a result, marketing email sending was suspended.

Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this here. 

Please take a moment to review the articles below for more information!

• Deliverability Protection
• Marketing email is suspended

[Tnichs]

HI,  rightly so, HubSpot are very cautious about protecting their email sending reputation.  Sometimes that can appear over cautious, but it's there to protect us all.

What I've found though when some of my clients have had a similar issue, is that the emial delivery team are keen to work with you to identify and resolve the issue.  Reach out to your success rep and I'm sure they'll help you here.