Emails showing opened but not sent
SOLVEThis week we have sent an email marketing campaign. 38 contacts, 35 delivered, 3 bounced, zero not sent. However of the 7 marked open, there are a couple which on further digging were actually not sent - see example below.
I am not here to debate whether those mails should have gone or not but they should be marked correctly as 'not sent' rather than ending up in the 'sent' and 'opened' categories as this distorts the metrics.
Does anyone have insight as to why this happens and if it can be remedied on our side?
1 Accepted solution
Emails showing opened but not sent
SOLVEHi @jcwroe,
This is indeed a bit strange.
The best way to resolve these kinds of issues is by contacting HubSpot support directly who can typically investigate and explain why things are categorized as they are. You can do so directly in the app, via email or chat.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Emails showing opened but not sent
SOLVEHi @jcwroe,
This is indeed a bit strange.
The best way to resolve these kinds of issues is by contacting HubSpot support directly who can typically investigate and explain why things are categorized as they are. You can do so directly in the app, via email or chat.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
