Emails sent in hubspot goes to spam

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I created an email add and when I tested it, all the emails went into the Spam folder. Please, can it be worked on??

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HubSpot Moderator

Hey Davidobi!

 

There are a few steps you can take to make sure test emails make it to your inbox instead of the spam folder. 

 

It is important to note that all test emails are sent from noreply@hubspot.com, to protect your email deliverability rates. But when you send the email to your contacts, it will be sent with the From name and From address you've specified. To help these emails reach your inbox, try whitelisting those addresses and HubSpot's sending IPs. It would also help to mark those emails as not spam in your email account. Check out this KB doc for more. 

Another thing worth noting is that ESPs (email-marketing service providers) do not have control over where your emails land once they've been sent. A number of factors affect inbox placement, primarily your sender reputation. Following email deliverability best practices will go a long way in building up your reputation! 

 

Learn more about delivery vs. deliverability here.

 

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HubSpot Moderator

Hey Davidobi!

 

There are a few steps you can take to make sure test emails make it to your inbox instead of the spam folder. 

 

It is important to note that all test emails are sent from noreply@hubspot.com, to protect your email deliverability rates. But when you send the email to your contacts, it will be sent with the From name and From address you've specified. To help these emails reach your inbox, try whitelisting those addresses and HubSpot's sending IPs. It would also help to mark those emails as not spam in your email account. Check out this KB doc for more. 

Another thing worth noting is that ESPs (email-marketing service providers) do not have control over where your emails land once they've been sent. A number of factors affect inbox placement, primarily your sender reputation. Following email deliverability best practices will go a long way in building up your reputation! 

 

Learn more about delivery vs. deliverability here.

 

Community Thought Leader

Curious to know how you tested.

- see Email Deliverability

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